Sales Associate Customer Service

PROFESSIONAL PROFILE

Result oriented professional with extensive hands-on experience in surgical services, retail merchandising/managing, Personal Shopping, sales consultations, office management and managing & performing client consultations both in person and by phone in accordance to a highly effective sales approach. Special skills include knowledge of clinical workflows, clear understanding of clinical operations and the ability to indentify complex problems, their probably causes, impact on operations and reporting them to the appropriate team member. Exceptional areas of expertise include; consultation for the clinically complex patient, core competencies for surgical services, scheduling, marketing and assistance in generating new clients. A professional with a proven track record of working in a fast pace business environment and producing results. A dedicated team player with a keen understanding of missions & objectives of the company - whose transferable skills and dependable strengths also includes the ability to;

●Determine patient/customer/client needs and direct accordingly

●Provide assistance to Doctors in delivering health care services such as Insurance Billing

●Meet and exceed expectations, goals and objectives

●Create and provides a friendly repour with patients and clients

●Work collaboratively with others to provide solutions.

●Team player

KEY SKILLS

●Excellent interpersonal and communications skills

●Strong written and verbal communication skills

●Self motivated and fast learner

●Strong business analytical abilities

●Well organized and systematic

●Ability to assist in generating new clients & customers

●Creative and innovative thinker

●Detail oriented and able to manage multiple assignments

CAREER HISTORY with ACHIEVEMENTS Continued

Embrace Dental Chief Mark. Coordinator Jan.2018-present

●Advertising (news, billboard, rafio

●Mixers

●Fundraising

●Non profit functions

Insurance Billing/Admin Assistant (fill in) Perry B. Young, DDS Nov. 2018-Jan. 2019

• Customer Service

• Insurance coordinating of benefits

• AR Reports management

• Executed preliminary candidacy screening, geducation and follow-up of potential clients

• Invoiced account bi-monthly

• Worked with clients toward converting follow-up calls to consultations

• Schedule surgical consultations and surgeries

Billing Coordinator/Systems Manager Routsis Hardy-Cooper Law Oct. 2016-Mar. 2018

Reno, NV

• Managed clients Trust Accounts

• Maintained a transfer amount of $40,000 month.

• Responsible for the Accounting, Accounts Payable, Accounts Receivable and Collections departments for the firm

• Executed preliminary candidacy screening, education and follow-up of potential clients

• Invoiced account bi-monthly

Office Manager/Insurance Billing Tim Standerfer, DDS, Reno, NV April 2017-Mar. 2018

• Managed medical records process and distributed records for the Doctors

• Executed preliminary candidacy screening, education and follow-up of potential patients

• Patient scheduling and meeting with patients at consultation to successfully convert them to having their procedure

• Worked with clients toward converting follow-up calls to consultations and surgeries dental procedures

• Answered patient questions and providing information prior to booking procedures

• Introduced payment plans to clients, set up new account information, and answered telephone call inquiries and promoted the practice with Doctors/Leaders to provide feedback on potential clients and overall needs of the practice

• DENTRIX

• Act as liaison for Doctors and outside sources

• Fully competent in HIPPA policies & provisions

Office Manager /Insurance Consultant Maurice Palermo DDS Reno, NV Jan 2008-April 2017

• Responsible for up to $100,000 per month of revenue realized for the practice

• Managed employee schedule

• Responsible for the Accounting, Accounts Payable, Accounts Receivable and Collections departments for the practice

• Managed medical records process and distributed records for the Doctors

• Executed preliminary candidacy screening, education and follow-up of potential patients

• Patient scheduling and meeting with patients at consultation to successfully convert them to having their procedure

• Worked with clients toward converting follow-up calls to consultations and surgeries dental procedures

• Answered patient questions and providing information prior to booking procedures

• Introduced payment plans to clients, set up new account information, and answered telephone call inquiries and promoted the practice with Doctors/Leaders to provide feedback on potential clients and overall needs of the practice

• PATIENTBASE/SOFTDENT/KODAK SOFTWARE

• Act as liaison for Doctors and outside sources

• Fully competent in HIPPA policies & provisions

Office Manager/Sales Consultant

Euclid Outpatient Surgery Center

Fountain Valley, CA

2006-2008

AAAHC fully accredited Art Ambulatory Accredited Surgery Center

●Responsible for up to $600,000 per month of revenue realized for the surgical center

●Managed process for staffing surgical staff

●Responsible for the Accounting, Accounts Payable, Accounts Receivable and Collections departments for the center

●Organization and oversight of orientation of surgical services and coaching other staff members and employees

●Managed medical records process and distributed records for the Doctors

●Executed preliminary candidacy screening, education and follow-up of potential patients

●Patient scheduling and meeting with patients at consultation to successfully convert them to having their procedure

●Worked with clients toward converting follow-up calls to consultations and surgeries

●Answered patient questions and providing information prior to booking procedures

●Introduced payment plans to clients, set up new account information, and answered telephone call inquiries and promoted the surgical center

●Designated consultant for the clinically complex patient

●Daily interaction with Doctors/Leaders to provide feedback on potential clients and overall needs of the surgical center

●Hired and managed surgical center staff members

●Developed and implemented new process for direct mail programs

●Act as liaison for Doctors and outside sources

●Fully competent in HIPPA policies & provisions

Store Manager

Beauty Avenue, Fountain Valley, CA.

July 2007 – Nov 2007

●Provided leadership in all inventory-related aspects of the business

●Oversee, managed and developed processes for the allocation and replenishment of items within assigned categories

●Developed, oversee and analyze seasonal inventory flow of products

●Analyzed data, anticipated issues and lead decision-making and planned accordingly to meet inventory in the facility

●Managed the utilization and optimization of the replenishment systems to ensure accurate and timely movement of both replenishment and non-replenishment product of the store

●Responsible for end-to-end purchasing of all office products and services for the facility

●Responsible for Accounts Payable and Accounts Receivable for the store

●Coordinated with other stores to establish best practices and best methodology for marketing the store’s products & services

●Managed staff of employees including Stylists, Manicurists and Estheticians

Sales Associate /Manager Guess, Inc Mar. 2004-Nov.2007

●Managed staff of 10 in retail environment

●Responsible for inventory management for the store

●Customer service point of contact for owner

●Lead the planning and execution of retail programs and style plans

●Developed plans for merchandise selections, buying, sales and markdowns

●Assisted in identification of merchandising trends

Personal Shopper Nordstrom, Inc. June 2002-Mar.2004

●Consistently achieved and exceeded sales quotas

●Managed staff of sales executives

●Consistently received management awards for performance and dedication to objectives

●Customer Service representative

●Maintained over 200 personal clients

●Personal shopper for women’s/salon shoes

●Sales awards

●Commission based Salary

Office Manager Farmers Insurance, Long Beach, CA Jan.1999-July 2002

●Wrote insurance policies for auto fire, commercial and life

●Handled customer payments

●Performed underwriting of policies

●Serviced client policies

●Customer service representative

Floor Supervisor/Sales Associate Tilly’s Cypress, CA Jan.1996-July 1999

●Sales Associate

●Responsible for balancing cash drawers

●Customer Service

●Helped start one of original stores with owner

●Able to communicate in Spanish with customers

●Floor Supervisor responsible for 8 employees at a time

●Responsible for all visual merchandising in store

Education and Skills

• Fluent in both MAC and PC operating systems

• exceptional with Word, Excel, PowerPoint, QuickBooks

• Bi-lingual

• High School diploma

• 2 years Orange Coast Community College

• 2 years Truckee Meadows Community College

• DENTRIX, EAGLESOFT, SOFTDENT,

References

***Upon request

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