Mechelle Gutierrez

**** ****** ****** *** **********, CA 92407 (H) 909-***-**** (C) 909-***-****

adsy1k@r.postjobfree.com

Professional Summary

Organized, enthusiastic, and resourceful worker with professional background in payroll. Ability to establish priorities and meet challenges head-on. Strong project management skills. Strong time-management skills. Skills

Work History

Store Manager - January/2014 - June/2018

Lori’s Gifts - Colton, CA

• Responsible for entire payroll process to ensure all employees are compensated

• Took inventory of store everyday to ensure stock numbers are correct and match the system

• Made daily deposits to the bank

• Responsible for the hiring and the termination of all store employees Asset Protection Specialist - May/2017 - Present

Big Lots Distribution Center - Rancho Cucamonga

• Performed drug screenings on all on boarding employees

• Monitored all security cameras to ensure no inventory is stolen

• Performed audits to maintain correct inventory numbers

• Conducted orientation for all on boarding employees Housekeeper - July/2015 - December/2016

Ontario Grand Inn Suites - Ontario, CA

• Prepare breakfast bar every morning for guests in hotel lobby

• Clean hotel rooms and suites and prepare the rooms for the next guests arrival

• Greet each guest with a smile and a hello

• Clean the hotel premises to the highest standards Sales Representative - December/2013 - Present

Metro PCS - San Bernardino, Moreno Valley & Perris

• Knowledge on each device/accessories

• Customer service

• Handled cash everyday during phone plan transactions

• Make sure store stock is maintained

Collection Agent - January/2012 - August/2013

Recovery Specialist Group Inc. - Rancho Cucamonga, CA

• Responsible for collecting information used in attempt to collect debts owed to accounts signed off to the organization.

• Using data entry and typing skills to enter information into company database regarding client debts. Such as time of expected payment and any call back telephone numbers.

• Office work in a professional environment requiring a professional attitude and proper work attire.

• Operating switchboard telephone system and staying organized in order to properly maintain contact with clients and collect any debts in a timely manner.

• Cash handling

• Professional Phone Etiquette

• Quick learner

• Works well under pressure

• Team leadership skills

• Payroll Software Skills

• Self-directed

• Excellent Communication Skills

Shift Supervisor - February/2006 - April/2013

Wendy’s - Rialto

• Maintaining a clean and organized restaurant environment. Making sure that hot and cold food storage locations always maintained proper temperatures using thermometer.

• Delivering excellent customer service through use of effective communication skills, being knowledgeable of all products and promotions offered at the time and going the extra mile to make sure each customer left satisfied.

• Maintained standard ten key cash register capable of receiving cash funds as well as credit and debit. Also, responsible for using basic math to receive funds and distribute correct change if systems were non operational.

• Supervising a team and delegating work assignments to team members to ensure that all work was completed by shift’s end.

• Responsible for taking meal orders both face to face and via drive through, delivering fast and reliable service with a smile.

Education

High School Diploma

2 years college experience with an emphasis in child development.

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