Habilitation Specialist Customer Support
Resume:
AJALAY B. JOACHIM
**************@*****.***
Education
Brooklyn Bridge Academy Graduated (2019)
New York, Forensics Science
New York City College of Technology 2019 – Graduate Summer 2021
Associates in Paralegal Studies
WORK EXPERIENCE
PENCIL INK DAY CARE (BROOKLYN, NY 11236)
APRIL 2016 TO MAY 2016
Transportation worker: picking up kids from their current school and transporting them to pencil ink center
Demonstrated ability to provide proper direction of children in their daily routine with their homework
Maintain order, sanitation, and a safe environment in the pencil ink center.
C TOWN SUPERMARKETS (BROOKLYN, NY 11236)
NOVEMBER 2016 – November 2019
CASHIER (2016 --2018)
Handling cash and card transactions with customers using cash registers
Scanning, bagging, organizing store goods
Solving customer complaints, guiding them throughout the store and provide relevant information.
Taking food orders over the phone for disabled or customer unable to come into the store.
ASSISTANT MANAGER (2017- 2019)
Maintain store and verify that orders are placed as necessary to ensure necessary supplies are available at all times
Providing administrative support to ensure efficient operation of the store
Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
Carries out administrative duties such as filing, typing, copying, binding, scanning etc
Checking in, verifying and signing for store inventory orders
Restocking inventory
Answers phone calls, creating work schedules and supports employees
Creating, organization and distributing signs and flyers for store sales and promotions
Installing and correcting prices on items
Training and supervising over employees and store
TOYS R US ( Brooklyn, NY, 11234)
February- June 2018
GENERAL MANAGER
Oversee all store team members and retail operations
Supervising employees during day-to-day tasks.
Providing customer support in escalated situations.
managing the overall workflow of a workplace.
Accomplishes department objectives by managing staff; planning and evaluating department activities.
Maintains staff by recruiting, selecting, orienting, and training employees
Adapt Community Network (Vandalia Residency Brooklyn Ny, 11239)
February 2020 – May 2021 ( on leave )
RESIDENCE SUPPORT PROFESSIONAL
Provides care and assists with personal development and independence of residents.
Ensures that all measures for safety and well-being are maintained at highest level
Trains residents in activities of daily living and in development of self-help and social skills.
Maintains a personalized, homelike atmosphere in residence facility.
Attends weekly staff meetings as well as any other assigned meetings and in-service training.
Prepares concise written reports including Incident Reports, Residents’ Progress Notes and other reports as assigned.
Responds to crisis situations and medical emergencies, including accidents by taking quick and decisive action.
Ensures actions are conducted in a manner that prevents abuse and reports observations of co-workers who may be abusive in accordance with established procedures.
Administers appropriate first aid based on visible symptoms and resident history in accordance with established guidelines and accepted first aid practices.
Summons police, fire, ambulance or other emergency personnel if situation warrants it.
If emergency has caused resident to exhibit behavior that is threatening or dangerous, in accordance with OPWDD approved Behavior Management guidelines, may have to restrain that resident.
Transports residents in agency vehicles to and from work, shopping, programs, restaurants, movies, doctor’s appointments, etc.
COMMUNITY HABILITATION SPECIALIST
Determines clients’ requirements by completing intake interviews; determining need for
therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist
evaluations, treatment objectives, and plans.
Establishes treatment programs by setting schedules and routines; coordinating services
being provided; arranging resources, including transportation and escort.
Monitors cases by verifying clients’ attendance; observing and evaluating treatments and
responses; advocating for needed services and entitlements; obtaining additional resources;
intervening in crises; providing personal support.
Maintains clients’ records by reviewing case notes; logging events and progress.
Communicates clients’ progress by conducting weekly interdisciplinary meetings and
evaluations; disseminating results and obstacles to therapeutic team and family; identifying
treatment influences.
Assess participants’ interests, abilities, strengths and limitations.
Follow dietary guidelines as directed in habilitation plan.
Demonstrate sensitivity and responsiveness to participants.
Work with supervisors and co-workers to meet program needs.
Develop an appropriate rapport and work effectively with participants’ circle of support.
Keep written and verbal information shared with team members regarding a participant
confidential in accordance with HIPPA regulations.• Work with other service providers within
the community in a professional manner.
Participate in regular staff meetings and required trainings.
Carry out responsibilities as assigned by the Program Manager (i.e., doctor’s appointments,
religious observances, banking, budgeting, session notes, goal plans, etc.).
Utilize pro-active approach to avert crisis situations.
Utilize on-call supervisor to receive instruction and report emergency situations.
Provide opportunity and advocacy in the area of continuing education, technology access,
communication systems and emotional well-being.
Research community resources and provide linkage to increase inclusion within the
participants’ community.
Foster independence and autonomy.
Other duties as assigned
Immersive Lighthouse ( Manhattan, 10002)
November 2021- January 2022 ( Temporary)
MUSEUM HOST
Conducting the Front of House operation of the exhibit
Touring guest throughout museum
Setting up displays, attractions and in-house experiences
Greeting visitors upon arrival
Provide information about regulations, facilities, and the exhibit to visitors
Firmly yet politely advise visitors of exhibit policies
Light custodial duties
Report emergencies and respond to calls for emergency assistance
Implementation of COVID-19 policies and procedures
RMC Health Care Services
PARAPROFESSIONAL
November 2021 - Currently Full Time
Provide instructional reinforcement under the direction of the classroom teacher in executing lesson plans
Serve as a positive, nurturing guide for students
Model professional and ethical standards when dealing with students, parents, staff, and community, following and upholding school rules and standards
Safely supervise students in both instructional and assessment activities in and out of the classroom
Participate in planning sessions with the learning team, communicating with parents and school officials as needed
Co-teach lesson components as determined by the teacher, leading small-group or individual instruction and discussion, and reviewing classwork material
Attend to students' physical, personal, academic, and emotional needs; help with translation and hygienic needs when necessary
Organize classroom and teaching materials; verify and track student attendance
Perform clerical duties such as typing, filing, and photocopying; grade tests and homework, recording the results
Establish and maintain collaborative working relationships with students, parents, and staff to enhance the instructional environment; participate in parent-teacher and faculty meetings and events
Certification
Fire Guard
Security License
CPR Certified
SKILLS
Microsoft Words
Excel
Outlooks
PowerPoint
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