Personal Assistant Customer Service

Solangi Lora

** ******* **. *********, ** *****

Cell :973-***-****

email: ********@*****.***

OBJECTIVE:

A position in a rewarding office environment that would allow me to use my extensive customer service, organization and problem-solving skills while building my knowledge of new and current systems to support internal needs.

EXPERIENCE:

Personal Assistant, Mrs. Hernandez 02/2017 – 07/2020

● Acted as the main point of contact between the employer and external clients

● Screened phone calls and distributed correspondence

● Handled requests and queries appropriately

● Scheduled meetings and appointments

● Coordinated specialized events and assisted in the organization of conferences

● Arranged all major travel, transportation and hotet accommodations

● Devised and maintained office filing system

● Maintained neat and tidy work area

Supervisor, Red Mango 03/2011 – 01/2017

● Provided 100% customer service for customer satisfaction

● Trained and managed employees to upsell while providing friendly service

● Maintained an open line of communication between managers, staff and customer feedback

● Monitored team performance to ensure quality, service, and sanitation standards were met

● Met daily and monthly company sale goals

● Executed daily business deposits and bank runs

● Updated inventory weekly and gained knowledge about new products

● Extended services to customers in other locations when additional support was needed

Administrative Assistant, East Orange Housing Authority 01/2009 –03/2011

● Monitored and managed company’s main electrical switchboard

● Answered company calls, messages, faxs, and orders

● Managed and monitored tenant inquiries, incoming requests, complaints and other correspondence

● scheduled appointments, and printed orders for maintenance employees

● Reviewed files and records to answer requests for information

● Maintained company’s filing system by sorting and organizing documents into indicated folders

● Scanned and stored documents into external storage hard drive or USB

● Received, sorted, and distributed incoming mail

SKILLS

● Ability to communicate clearly and effectively, punctual, meet deadlines, set goals, multi-task and work effectively under pressure

● Ability to work with several operating systems, including Windows, Mac OSX, and Google Suites

● Bilingual: Fluent in English and Spanish

EDUCATION:

Bayonne High School 06/2004

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