Center Agent Call
Resume:
LUCE GELDERBLOEM
(** Marie Road, Kibler Park ****)
***************@*****.***
Personal Profile
First name :
Luce
Surname:
Gelderbloem
Identification number: 981**********
Gender:
Female
Marital status:
Single
Languages:
English
Hobbies :Writing novels, Reading and outdoor activities involving nature
Career Objective
I am a active person who has experience in different work organizations and lot of knowledge on the previous position I used to work for.I have knowledge on sales call structure, data capturing, retail experience, call customer service and salesman marketing.I am a self motivating individual who is ready to tackle a new challenge, ensuring growth that my expertise, talent, hard work and my dedication is tested in a new environment and excited to expand my learning,knowledge and skills in a new challenge position
Education
Duration Highest grade passed Institute
[2012 - 2017 [ Grade 12 ] [Rw Fick Secondary school]
Grade achieved: Qualify for a Diploma
Subjects passed:
English HL,Afrikaans FAL,Life orientation,Geography,History,Mathematics literacy,Life Science
Employment
Company :
Dis-Chem clinic KIOI
I started at Dischem head office with a six months contract.I worked a customer care consultant, assisting with appointments and other clinical services. I was then promoted to permanent position where I was taught data capturing. Had a great retail experience for events dischem use to host .I was also the operater of a product called Vitafuzion(a minerals and energy drip)
Duration :
2018 August -June 2020
Key Duties :
Answering incoming calls
•Helping customers with queries
•Calling customers with regard on clinic assistance
•Assisting customers with bookings
•Providing health care and wellness information
•Assisted with inbound and outbound call
Reference •
Nalene Paul :
Company :
Affinity Health
Affinity is a sales company that not only hires the individual to work under them but trains them based on a call structure that needs to followed to approve a honest sale .By going through the process I have received medical information based on hospital and clinical facilities and how each can be of assistance,a call structure that should be put in place to grab the customers attention,emotional telephonic communication and buying signals
Duration :
August 2020 – October 2020
Key Duties :
Outbound calls made to assist customer with insurance information
Set targets made daily and motivated to reach beyond the target
Signing customer with the insurance with the right information
Handle the objections and closing
Reference :
Company HR:
Company:
Adoozy Power
Adoozy power is a station based at certain malls offering power banks.This position was helping and assisting customer or any general walk by with information they needed to rent our power banks.Working under a three month contact I learn communication skills, people skills, and confidence in the product of the company
Duration:
3 months contact
Key duties :
Promotion work
Assist the customer with downloading the app and indicate how to use the adoozy app
An effective sales promotion by using body language,communication,appeal to the value in the product etc
Reference :
Gibbs
Abilities
•I am willing to learn and be trained to better my knowledge
•I am a hard worker and a fast learner
•I have good understanding of general business context
•I am proficient in Microsoft office
•I am proficient in Microsoft excel
•I am proficient in Microsoft outlook
•I am self motivated, determined, ambitious and hard working
•I pay excellent attention to detail
•I am a excellent team member but also able to work individually
•I have excellent communication and interpersonal skills, articulate good telephone and face to face etiquette
Biography
At the age of 18 I finished my matric with a diploma certificate, immediately I was blessed with the opportunity to work in Dis-chem head office as a call center agent .The two years of working with Dis-chem I not only created a family but I was trained in data capturing, admin work with assistance, retail development with event host by the clinical department and medical based knowledge.I was then hired by Affinity health Sales headquarters where I had be trained and educated on a professional call structure, such as handling objects and using buying signals etc .Although I have experience in most I am still willing to learn and grow within the new branch that hires myself
I am a active lady ready to tackle a new challenge to encourage growth to ensure that my expertise,talent,hard work and dedication is tested in a different environment to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills
This card has been issued by the
Department of Home Affairs in terms Of the
Identification Act, Act 38 of 1997
1 051 91 365
Contact this candidate