Customer Service Sales Associate
Resume:
Dacula, GA *****
***********@*******.***
ANGELA M. ALEXANDER
OBJECTIVE: Seeking for an opportunity to work with an esteemed organization, where I can explore my skills and knowledge to mutually benefit the organization and myself.
HIGHLIGHTS
Adaptable, hardworking, friendly personality, positive attitude, people oriented, patient, empathy, good telephone etiquette skills, good written and verbal communication skills, effective listening, attention to detail, ability to multitask, conflict resolution
EXPERIENCE
JCPenney, Buford, GA — Customer Service Assistant
November 2018 - July 2019
●Processed customer service transactions to include online orders, in-store purchases, refunds, store credits, credit card payments, and other service issues in accordance to company policy.
●Opened new credit card accounts and provided customer service on existing accounts.
●Quickly and effectively solved customer challenges to include following up to ensure mediation.
●Directed calls to appropriate individuals and departments.
Arise Virtual Solutions/Royal Caribbean International, Snellville, GA — Cruise Agent Representative
October 2011 - August 2012
●Assisted cruise guests in planning their vacations and arranging cruise travel.
●Booked in-bound call reservations for amenities, excursions, entertainment, and package deals.
●Resolved online payment and boarding check-in issues.
Sears, Roebuck & Company, Hackensack, NJ - Sales Associate
June 1996 - February 1997
●Greeted customers entering establishment.
●Managed cash register, communicated with customers and operated sales floor.
●Maintained a neat and aesthetic display of clothing.
●Assisted phone customer inquiries, and forwarded calls to supervisor team.
EDUCATION
CUNY CITY COLLEGE OF NEW YORK - New York City, NY
Bachelor of Science: Education
1999
REFERENCES UPON REQUEST
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