Customer Service Assistant Manager

Mari Chong E-Mail: ****@*********.***

Direct Line: 425-***-****

Experience:

** ***** ** * **** Estate Professional (24 years specializing in New Home Construction Sales and Marketing)

Contracts with local and national new home builder in the Pacific Northwest

(Listing Broker and Community Sales Manager of new home communities)

Trained new site agents for multiple Builders

5+ years of Retail Sales

4 years as Assistant Manager for two restaurants owned and run by my family Skills and Performances Provided:

Confident, outgoing, positive energy and creates a welcoming environment.

High level of focus and strong sense of commitment and goal driven.

Excellent people skills and has a passion for helping others.

Ability to maintain a high level of professionalism and quick adjustment in response to various personality types with a calm demeanor.

Proven excellent customer service, communication, verbal, and written skills with an emphasis on organization and attention to detail.

Ability to problem solve, multi-task, and demonstrates composure under pressure. Possess analytical and interpretive skills.

Possess high character and integrity, ability to stay motivated and positive.

Excellent demonstration and presentation skills.

Ability to work in a service-oriented team environment and independently.

Greet and qualify visitors who visit the communities, demonstrate model homes, spec home lots and presale lots. Maintain and update flyers, marketing information and signage for community. Keep models and sales office orderly.

Enter and update information in a customer management database, manage and process incoming leads from company’s website, convert internet and incoming leads to onsite traffic.

Identify and convert qualified leads into office appointments for in person meetings for presales and spec home lots and

Facilitate a smooth sales process with buyers, brokers, and lenders to ensure all aspects of the buying process are coordinated properly to ensure buyers are approved and the loan processing is on track for the closing date.

Upload and manage multiple listings on NWMLS, photos, status updates, and provide detailed information for weekly traffic and monthly sales reports.

Generate new customer opportunities by prospecting and developing existing leads through telephone, email, coordinate mass mailing lists and the mailing of materials to prospective clients.

Mari Chong E-Mail: ****@*********.***

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Strong customer service, communication skills, and ability to multi-task, detail oriented with excellent organization skills in daily paperwork, phone calls and computer work.

Meet and exceed monthly, quarterly, and annual sales and closing goals, meet deadlines with a sense of urgency and efficiency.

Skilled in successfully handling multiple communities. Training & Education:

Licensed Real Estate Broker, in Washington State since 1997

Real Estate Practices, Rockwell Institute, Bellevue, WA.

Associates Degree in Liberal Arts, Highline Community College, Des Moines, WA.

Sales and Marketing, Kapiolani Community College in Oahu, Hawaii. Accomplishments:

Member of Luxury Alliance of John L. Scott - Luxury Home Marketing

2016 Presidential Award - John L. Scott

2016 Tribute Awards Winner – New Home Council - Obstacles Overcome

2015 Presidential Award – John L. Scott

Recognized and awarded as a 2008 Five Star - Best in Client Satisfaction Realtor

Recognized for obtaining over 80% of in-house sales by TeamBuilder John L. Scott.

8+ years of New Construction & On-site sales with Builders: Metco Homes & Mietzner Group.

7+ years of New Construction & On-site sales with Builders: TeamBuilder John L. Scott.

2 yrs of Builder relationship: Sundquist Homes

7+ years of recent Builder relationship: Village Life

Retail Sales: Consistently recognized as a lead sales performer.

Promoted to Lead Sales Advisor in less than 1 year: Aveda Store at Bellevue Square

Business Management: Assisted in managing my family’s restaurants 1) Marilyn’s Restaurant – open 24/7 restaurant

2) Sea Galley’s –a restaurant chain

References are available upon request.

Contact this candidate