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Service Representative Customer

Location:
West Fargo, ND
Salary:
45,000 +
Posted:
October 10, 2022

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Resume:

KASSANDRA HOOTEN

Moorhead, MN ***** 701-***-**** adsxzy@r.postjobfree.com

SUMMARY

I want to pursue my career to grow and challenge myself. I am hard working, efficient, and organized.

SKILLS

Good work ethic

Critical thinking

Organization

Relationship building

First Aid/CPR

ACLS

BLS

EXPERIENCE

03/2022 to Current

Cardiovascular Invasive Specialist

Essentia Health-St. Mary's Medical Center Fargo, ND

Administered emergency cardiac care for life-threatening heart problems.

Explained procedures and discussed test results or prescribed treatments with patients.

Performed exercise electrocardiogram tests to monitor cardiovascular activity under stress.

Tested pulmonary and cardiovascular systems with physical and laboratory assessments.

Used cardiac catheterization and other invasive procedures to diagnose and treat cardiovascular conditions.

01/2020 to 08/2020

Health and Wellness Coordinator

Eventide Moorhead, MN

Created educational materials on wellness related topics such as exercise, nutrition and stress management.

Structured specific training programs for residents

Worked closely with team members to deliver high-quality outcomes and resident improvement.

05/2007 to 08/2020

Childcare Provider/Teacher

Weekare Childkare Center Fargo, ND

Provide care (newborn-11 years old)

Nurturing

Built and strengthened positive relationships with students, parents and teaching staff.

Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

Maintained safe, clean and organized classroom environment.

08/2016 to 08/2018

Sales Representative-Promotion

Dacotah Paper Company Fargo, ND

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Contacted new and existing customers to outline benefits of products.

Monitored customer order process and addressed customer issues.

Presented products and services to prospective and existing customers to meet client needs.

Developed key customer relationships to increase sales.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

07/2014 to 08/2016

Customer Service Representative

Dacotah Paper Company Fargo, ND

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Educated customers on special pricing opportunities and company offerings.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Developed strong customer relationships to encourage repeat business.

08/2011 to 09/2012

In Home Caretaker-Part Time

Divine Home Health Care Moorhead, MN

In-home caregiver to elderly in a residential home.

Medication Documentation

Administered bedside care, ambulation or personal hygiene assistance.

Provided compassionate care for residents with disabilities and developmental challenges.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Meal planning

EDUCATION AND TRAINING

12/2020

Associate of Science: Cardiovascular Invasive Specialist

Minnesota State Community And Technical College Moorhead, MN

ACCOMPLISHMENTS

4.0

Dean's List

President's List



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