Victim Advocate Ticket Agent
Resume:
Amina Abdul-Muhaymin
Crime Victim Advocate
Bronx, NY 10469
**********.**@*****.***
Crime victim advocates provide supportive counseling, connections to individual or group therapy, and help navigating the legal and financial challenges that can emerge after a crime has occurred. Crime victim advocates are in every precinct and Police Service Area (PSA) in the city. When a crime is reported to NYPD, CVAP Advocates will:
• Contact victims by phone or mail after a police report is filed
• Assist victims who walk into a precinct seeking help
• Help victims identify and address their most pressing safety concerns
• Help victims develop a safety plan that meets their individual needs
• Inform victims of their rights and options, and link them to available services Willing to relocate to: Atlanta, GA - Decatur, GA - Lithonia, GA Authorized to work in the US for any employer
Work Experience
Crime victim advocate
Safe Horizon - Bronx, NY
October 2019 to Present
• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients
• Attempt to reach by phone and mail victims who have filed reports with the precinct or PSA with a specific focus on victims of violent felony crimes and those victims who have filed reports two or more reports in the previous 12 months
• Work with victims of crime who come to the precinct or PSA seeking assistance
• Conduct home visits with officers and detectives to assist victims as needed
• Provide information, referrals, and practical assistance to victims experiencing crime
• Conduct client centered safety assessments and safety planning suited to the individual’s needs
• Provide crisis intervention and supportive listening
• Advocate with NYPD personnel that may include keeping a victim apprised of an NYPD investigation
• Provide criminal justice advocacy
• Advocate for victims for public benefits they may be entitled to
• Help with applying for compensation through the New York State Office of Victims Services (OVS)
• Coordinate community resources for crime victims
• Provide information and referral for victims for services such as shelter, mental health treatment, medical care, and other entitlements
• Provide emergency practical assistance for victims including transportation and food vouchers
• Work collaboratively with police officers to effectively aid victims
• Collect data, track the history of crimes, and prepare monthly reports
• Perform data entry into a computerized record keeping system and maintain thorough accurate, and timely case records and statistics
• Advocate with Family and Criminal Court staff for victims
• Provide coverage in vacant precincts as needed
• Conduct trainings with police personnel
• Conduct community presentations
• Attend relevant trainings, workshops and seminars
• Work with other victims of domestic violence as needed
• Perform other related tasks as assigned
Administrative Analyst
IOS Staffing/HPA-HRA - New York, NY
January 2017 to October 2019
Answering phones and directing callers as appropriate; maintaining electronic calendars; scheduling meetings, conference calls and webinars; making travel arrangements; typing; photocopying; scanning; formatting/editing reports and documents, managing incoming mail, maintaining electronic and hard copy files, and logging data into tracking systems. Manage and maintain a professional filing system for archiving and distribution of documents to appropriate units; including the receipt, forwarding, organizing and filing client incident reports/complaints. Ticket Agent
One World Observatory - New York, NY
2015 to 2016
Interacted with customers and tour guides. Sold tickets quickly and efficiently resulting in shorter queues, a rise in ticket sales and a 98% customer satisfaction rate according to customer surveys
• Open lines of communication with Manager on Duty and General Manager about maintaining guest satisfaction when standing in long queues and how to achieve quicker results by shortening lines in order to keep guest happy and repeat visitors
• Answered questions of guests and seek answers when applicable in order to provide superior service.
• Kept a balanced drawer to ensure funds were fully accounted for.
• Maintained communication between Observatory operations managers and Security in regards to special programs and group tours.
Operations Trainer/Supervisor
Madame Tussaud's - New York, NY
2012 to 2015
• Trained new recruits or newly transferred staff on the expectations of admissions dept.
• Provided excellent customer service to achieve a 95% customer satisfaction rate. Trained others to become part of the MTNY Fire Brigade Team. As a result of becoming part of the MTNY Fire Brigade Team training and successful passing score of 80% required along with a state issued fire guard license. Assisted managers to give preparation materials for fire guard license Rotated supervisory roles and responsibilities in retail, concessions and admissions area of operations department.Went from one department to another to assign task to other employees
• Maintained constant communication with department managers to find ways to improve department.
• Coached and motivated staff throughout the attraction to maximize sales opportunities and ensure secondary spend targets are achieved.
Security Escort
Allied Barton/Columbia University - New York, NY
2008 to 2012
• Monitored and authorized entrances and departures of employees, visitors, and other persons to guard against theft and maintained security of premises.
• Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Answered alarms and investigated disturbances.
• Escorted and drove motor vehicle to transport individuals to specified locations or to provide personal protection.
• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Emergency Medical Technician
FDNY - New York, NY
2005 to 2008
Administered first-aid treatment and life-support care to sick or injured persons in pre-hospital settings.
• Performed emergency diagnostics while on scene and life sustaining treatment procedures, stomach suctions, and airway management while on scene and in route.
• Observed, recorded, and reported to physician the patient's condition or injury, the treatment provided, and reactions to drugs.
• Received honorary certificate for successfully saving a life through manual resuscitation. Education
Bachelor of Science in Criminal Justice in Criminal Justice American InterContinental University - Schaumburg, IL July 2016
Skills
• Excel (4 years)
• Microsoft outlook (4 years)
• Outlook (4 years)
• Word (10+ years)
• EMT Experience (8 years)
• Data Collection
• Social Work
• Crisis Intervention
• Case Management
Assessments
Teaching Skills: Elementary Classroom Management — Proficient June 2019
Promoting learning in an elementary school environment by maintaining classroom order. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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