IT Manager

JOYDEEP GHOSH

C/O Smt.Sumita Ghosh,Nabapally Uttarpara,P.O.Dhalu(North)GariaStn Road, Kolkata - 700152 Contact: 990-***-**** / 704-***-****; Email: **********@*******.***, IT PROFESSIONAL – 15 Years Experience

Seeking challenging assignments in an organization that provides me ample opportunity to explore & excel in the field of IT, while carving out the niche for personal, professional as well as organizational goals GANESH GRAINS LTD, ( FMCG COMPANY)

ASSISTANT MANAGER ( ERP & IT )

FROM 1ST JANUARY-2021 to till Date ( months)

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Analyze department needs,

Managing IT Infrastructure

MPLS –VPN, ILL, Broadband mangment, Router Configuratio,.

Working with FCA ERP (SQL Base) implementation Team

Hands on Experience in ERP in Purchase, GRN, Inventory, Vendor Mangement

ERP Support in Branch wise according Module wise .

Installation and maintenance of various Applications in WMS (Warehouse Management System ), Recibo for Sales & Distribution Management System (DMS),

Giving technical support for Users, includes second-level maintenance of PCs, Network Devices, etc.

Coordinating with user and ERP vendor about problem and implementation of ERP system

Developing and implementing IT policy and best practice guides for the organization.

Proper control (including IT security) of systems and regular system audits.

Back-up and disaster recovery planning and management.

Provision of appropriate training programs and workshops for staff/users.

Accountability for IT projects, solutions, and key responsibilities as per Business

Manage IT Inventory (HO / Regional & FACTORY).

N-computing managing, CCTV / BIOMETRIC Device and application support.

Identify the need for upgrades, configurations or new systems and report the same.

Inspect the use of technological equipment and software to ensure functionality and efficiency.

Help define IT infrastructure strategy, architecture, and processes. Onsite & Fcatory .

Managing and reporting on allocation of IT budget

.Preparing the Reports on POWER BI /DashBorad for Sales / Cost Benefits Analysis / Project Estimated Cost / IT MIS Reports.

Remote IT support to the BRANCHES .

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PROFESSIONAL EXPERIENCE -Assistant Manager - IT

Papilio Healthcare Pvt Ltd ( Motherhood Fertility) - 18th June-2019 - to December -2020 - 1 years 6 months

Establishing Information Technology policies on data backup, e-mail system, maintaining IT assets, anti-virus system. · Configuring new Servers and Setting up Applications;

Making Configuration Changes in the existing Servers, keeping with the requirements of business and the infrastructure.

Contacting and liaising with regard to all issues with Branch Offices for the designated installations.

Managing Servers including Remote Desktop Servers IIS, User Access Management, Patch Management, Capacity Management, Backup, Logging and Monitoring;

Managing all IT related inventory, services, network and IT hardware.

Managing the IT Operation of Branches and H.O.

Installation and toubleshooting of Printers related issues.

Incident / problem determination and resolution on Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels. Perform Service Requests based on Standard Operating Procedures.

Maintaining MIS Reports .

Experience on Application level support to handle application related issues. PROFESSIONAL EXPERIENCE

SASTASUNDAR HEALTH BUDDY LTD. ( Sastasundar.com ) 5years 4 months Designation : IT SYSTEM MANGER September - 2013 to 18th June-2019.

Managing Servers including Remote Desktop Servers IIS, User Access Management, Patch Management, Capacity Management, Backup, Logging and Monitoring;

Domain Administration Managing Users and Groups, Policies (Privileges and Access Rights), etc.

Managing all IT related inventory, services, network and IT hardware.

Restriction of unusual sites from K7 Console

Managing of File and Folder level Securities

Installation, Configuration and Maintenance of WSUS Server./Print Server

Work with the Vendor for technical assessment and readiness planning

Outlook Express Configuration, Mail Backup, & Restore

Escalating incidents to other support teams where necessary. To accurately record,

Ensures the legality and sufficiency of software licenses.

Plans proper training related to different systems effectively and efficiently.

Accounts & Users Management,Security for Data, Login, Password Reset Management etc

To understand the problem related to RETAIL GRAPH Server (Inverntory )& SQL server & communicate regularly to the vendor.

Maintaing the Call Center Server (xtend ) and CRM Server / IDS SERVER

To take care of Office IT & systems including maintenance & updation.

Maintaining the Reports of Branch Wise through ERP and WEB Server.

Managing the BIOMETRIC DEVICES, CCTV CAMERAS. ·

SRM ESTATES PVT LTD KOLKATA 60 months—5 years

Assistant Manager (IT) August - 2008 to July-2013

Running the IT Department on a day to day basis, supervising three full time employees and reporting to the Divisional System Head

Implementation of Norton GHOST software, automation and scripting

Managing and managing the Dailer Server, CRM Server, SQL Server .

Installation and Configuration of Network Printers, Access Point .

Creating and deleting user IDs in Active Directory as per the request from HR

Installation, Configuration and Maintenance of WSUS Server./Print Server

Work with the Vendor for technical assessment and readiness planning

Manage the team to support hardware break /fix the support for all IT DESKTOP & test client needs.

Manage and maintain all the IT Assets and IT Related Equipment.

Able to handle the Escalated Desktop and Server Problem through REMOTE

Maintaining the Reports Of SERVICE DESK Related.

Maintaining the Reports Of Server, Network, MIS, and Vendor Related.

Responsible for the 100% uptime and creating redundance Based IT Environment.. TRIMAX IT INFRASTRUCTURE & SERVICES LTD 33 months--- October- 2005 to July-2008 FM Engineer (Desktop & Server Administrator)

At SPARSH BPO SERVICES LTD, KOLKATA.

Experienced in HP ML (Model) Server. & IBM Models

Installation, Configuration and Maintenance of McAfee Epolicy Orchestrator

Installation, Configuration and Maintenance of WSUS Server.

Installation, Configuration and Maintenance of Advanet Helpdesk Server.

Installation, Configuration and Maintenance of ILANTUS RSAD Server.

Installation, Configuration and Maintenance of Windows 2000 Professional/XP

Basic trouble shooting of OS Hardware and Application

Able to handle the Escalated Desktop and Server Problem

Maintaining the Reports Of Server Related.

Troubleshooting of all Desktop related problems.

Troubleshooting of Network Problems.

Experienced in Client-Server Environment.

Maintaining the IVR Server with APS Application support on VOIP . EDUCATIONAL & PROFESSIONAL CREDENTIALS

BACHELOR IN INFORMATION TECHNOLOGY

SIKKIM MANIPAL UNIVERSITY WITH 62 %

PASSES THE SR.SECONDARY SCHOOL EXAM FROM NIOS 58 % PASSED THE SECONDARY SCHOOL EXAMINATION FROM CBSE 40% MCSE TRAINING; 2006

I.H.N.E ( DJ INSTITUTE)

CCNA TRAINING;2008

I.H.N.E ( DJ INSTITUTE)

CERTIFICATIONS

Microsoft certified professional (Windows 2003 server) CERITIFICATION ID NO : 5913715

CCNA (Cisco Certified Network Associate).

MS AZURE AND AWS Cloud Computing done

References: Available on request

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