Delivery Manager Systems Analyst

Natasha Singh

SENIOR SOLUTIONS ARCHITECT & TECHNICAL DELIVERY MANAGER

Cellphone: +278********

Email: *******.*****.****@*****.***

PROFESSIONAL SUMMARY:

I am a dynamic, innovative, and results-driven Solutions Architect and Technical Lead, offering more than 15 years of comprehensive accomplishments in leading complex system design, implementation, and application development. I have experience in diverse industries like banking, the education sector and telecommunication. I have led architectural teams and managed technical delivery teams.

CORE SKILLS:

• Enterprise Architecture • Application Analysis & Design • Software Development Lifecycle

• Project Management • Agile & Waterfall Methodologies • Best Practices & Standards

• Cross-Functional Team Leadership • Complex Problem Solving • Continuous Improvements

WORK EXPERIENCE:

May 2021 – current Vodacom SA Solutions Architect and Technical Delivery Manager

Managed the architecture vision and roadmap to align with the Digital Architecture blueprint from the digital platform.

Led the design, development, and deployment of digital architecture practices, standards, patterns, and innovations.

Provided leadership and coaching to the solutions architecture team

Researched new technologies and led vendor engagement to ensure best possible solutions

Assisted with budget management and the departmental OPEX and CAPEX reporting

Review of processes, applications, and tools to ensure optimization and alignment with industry standards

Jun 2018 – May 2021 First National Bank Digital Banking, JHB Solutions Architect

Researched and implemented the best technical solution amongst all possibilities.

Prepared and shared high-level design recommendations for processes, systems, and architecture.

Defined the SDLC process, delivery plan and support strategy for applications

Presentation of high-level designs and architectural solutions to stakeholders and the architecture board.

Maintained a close working relationship with the CIO, systems architects, development managers, developers, and systems analysts.

Set up sessions for teaching and mentoring new systems analysts on the FNB APP and the platform digital architecture

Managed project teams, timelines and ensured projects ran within budget and scope.

Provided management, leadership, and coaching to the technical team

Designed and implemented Cloud Platform Solutions using AWS and Google Cloud Platform

Major accomplishments in this role:

Omni channel enablement platform (OCEP)

Smart OTP

Ewallet & 3rd Party wallets

First ID (across the bank)

Selfie verification on the FNB App

POPI impact analysis and strategy planning

Access control & 2FA (staff on the FBN APP)

Sep 2013 – May 2018 First National Bank Digital Banking JHB Senior Systems Analyst

Developed and documented system design procedures and quality standards for the systems analyst team

Consulted with management to ensure agreement on system principles and the SDLC.

Led the team in moving the internal knowledgebase and Wiki from word and excel documentation onto Atlassian Confluence.

Introduced and implemented Atlassian Jira for task management and tracking, Bitbucket as the code repository, Bamboo for automation and testing of code.

Created a systems analysis centre of excellence

Apr 2008 – Aug 2013 First National Bank Global Transaction Services, JHB Systems Analyst

Utilized object-oriented methodology in developing system documentation.

Developed, documented, and revised system design procedures, test procedures, and quality standards.

Consulted with management to ensure agreement on system principles and architecture.

Recommended new procedures or software packages within the platform

Ran internal training of staff and users to work with computer systems and programs.

May 2006 – Mar 2008 Psybergate, JHB Business Analyst

Gathered requirements in a systematically precise manner following industry standards and methodologies.

Designed and documented using UML for software applications.

Analyzed Information Systems and data to identify where improvements and enhancements needed to be implemented.

Maintained and modified existing information systems databases.

Communicated with users to analyze, configure, or troubleshoot applications.

Recommended procedures or equipment or software upgrades to increase data accessibility or ease of use.

Sep 2004 – Apr 2006 Munsoft, JHB Systems Implementation Specialist

Analyzed user needs and software requirements to determine the feasibility of design within time and cost constraints.

Consulted with customers about software system design and maintenance.

Coordinated software system installation and ensured that functional specifications are met.

Determined system performance standards.

Mar 2001 – Aug 2004 Pastel Sage Software, JHB Team Lead Support Help Desk

Guided the support team with a strategy for first call customer query and issue resolution.

Developed a strategy to improved customer satisfaction

Managed team schedules, team member work assignments and leave days.

Led the hiring process for the technical support team

Developed training materials and identified staff training and development needs to ensure that appropriate training

Communicated team progress and issues to the Executive Management Committee

Supervised, led and mentored the technical support team.

Jan 1998 – Jan 2001 Dynasty, Durban, KZN General Office Admin

Office admin and general accounting duties

Jun 1996 – Aug 1997 Portigos Restaurant & Takeaway, Durban, KZN Store Manager

Management of the staff and store, handled administration and general accounting duties

EDUCATION:

Bachelor of Science (BSc) - University of South Africa (Unisa) Muckleneuk Campus, Johannesburg

Bachelor of Commerce (BCom) - University of South Africa (Unisa) Muckleneuk Campus, Johannesburg

Burnwood Secondary School Durban, KZN - Matric High School: Computer Science

TECHNICAL SKILLS:

Scripting Language: HTML, XML

Tibco

UML 2.0

Agile, XP, Waterfall

Jira (Atlassian)

SQL

Confluence (Atlassian)

Microsoft Excel, PowerPoint, Word, Visio, SharePoint

Zoom

MS teams

Currently studying

AWS Solutions Architect – completion of course 26th May 2022 exam to follow

Microsoft Certified: Azure Solutions Architect Expert – October 2022

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