Customer Service Travel Consultant
Resume:
CURRICULUM VITAE
OF
THABISENG MPHO
MGEYANE
Page 1 of 10
PERSONAL DETAILS
SURNAME: Mgeyane
NAME: Thabiseng Mpho
HOME ADDRESS: F1709 Ntuzuma Township
Kwa-Mashu
4000
POSTAL ADDRESS: As above
CELLULAR NO: Cell : 071-***-****
E-MAIL ADDRESS: ************@****.***
DATE OF BIRTH: 02 March 1989
IDENTITY NUMBER: 890**********
GENDER: Female
NATIONALITY: South African (Black)
MARITAL STATUS: Single
HEALTH STATUS: Excellent
LANGUAGES: English; Zulu and Xhosa
CRIMINAL OFFENCES: None
AVAILABILITY:
Immediate.
Page 2 of 10
EDUCATIONAL BACKGROUND
SECONDARY EDUCATION
LAST SCHOOL ATTENDED: Sivananda College
CERTIFICATE OBTAINED: Matric 2008
SUBJECTS PASSED
English Travel and Tourism
IsiZulu Hospitality
Mathematics Literacy Life Orientation
LEADERSHIP ROLES: Prefect; SRC Representative and Netball Captain TERTIARY EDUCATION
INSTITUTION: Oval International College
QUALIFICATIONS: Completed: Travel and Tourism Diploma – 2011. SUBJECTS PASSED
Tourism Management Marketing
Planning for travel and Tourism Tourism Environment Tourism Destination Tourism Development
Tourism Project Travel Services
Computer Excel
Word PowerPoint
ADDITIONAL INFORMATION
PERSONAL ATTRIBUTES AND STRENGTHS:
Excellent planning, scheduling and administrative skills.
Excellent speaker and understanding and use of English: read, write and speak.
Manage and oversee projects effectively from start to finish.
Very strong legal research and tracking of legislation (Government Statutes and Regulations) ability.
Effective gatekeeper of existing and start-up records, files and databases.
Strong and competent understanding of contracts interpretation and drafting.
Updating with and without track changes and tracking latest version control of files and records. Page 3 of 10
COMPANY NAME : Berea Technical College ( Main Durban campus) DURATION: 18 March 2021 till 30m March 2022
POSITION HELD: TRAVEL AND TOURISM LECTURER N4 – N6 DUTIES & RESPONSIBILITIES:
• Lecturing and facilitating N4 and N6 Travel and Tourism and Management Communication.
• Planning and setting National Tests, DP Tests and Assignments.
• Moderating Tests and Assignments.
• Mentoring, advising and assisting N6 work experience students.
• Maintaining an accurate daily register of students and updating the central database accordingly.
• Strategically evaluating course work and curriculum for the semester and planning updates of existing coursework.
• Ensuring that accurate records of students’ marks are captured on mark sheets and sent to the relevant departments.
• Daily liaison with students and assisting with problem solving and other coursework queries.
• Budgeting and forecasting for course guides for the upcoming semester.
• Planning of social events in conjunction with other coordinators for the campus academic term as well as planning and setting National Tests, DP Tests and Assignments.
• Moderating Tests and Assignments.
• Mentoring, advising and assisting N6 work experience students.
• Maintaining an accurate daily register of students and updating the central database accordingly.
• Strategically evaluating course work and curriculum for the semester and planning updates of existing coursework.
• Ensuring that accurate records of students’ marks are captured on mark sheets and sent to the relevant departments.
• Daily liaison with students and assisting with problem solving and other coursework queries.
• Budgeting and forecasting for course guides for the upcoming semester. Reason for wanting to leave: Ende of Contract
Page 4 of 10
COMPANY NAME: Infinity Africa
DURATION: 03 February 2020 till 19 April 2020.
POSITION HELD: Travel Consultant
DUTIES & RESPONSIBILITIES:
• Responsible for driving sales wit outstanding level of customer service.
• Accurate completion of all new bookings, invoice, amend bookings an all other administrative responsibilities within expect timeframe.
• Respond to relevant all inbound calls as required.
• Strive to deliver a high standard of customer service and work output.
• Assisting, as to implement best practice policies and procedures.
• Ensure all sales targets are reached to ensure sales and revenue while minimizing errors and losses.
• After hours customer assistance where needed MOD Phone.
• Maintain contact with clients during period of travel
• Follow up on payments
• Liaise with finance department with regards to queries
• Keep Team Manager informed of possible problems
• Maintain contact with agent
• Manage MOD phone and quires as required
• Obtain feedback from agent following client departure
• Assess clients’ needs in terms of special needs and affordability /budget
• Quoting off services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Acknowledge receipt of written requests received from agent
• Respond to written requests and provide written confirmation
• Opening of clients files according to New Frontiers Tours standard
• Loading Reservations on TourPlan including Fastbook
• Ensure confirmation of services with supplier
• Stay in constant communication with agents with regards to status of reservations, payments required by reservations
• Documents management of all reservations
• Handling and escalating clients complain
• Book tour guides services as required
• Ensure guides briefed with regards to clients requirements and highlight any special needs/required
• Ensure correct selection of guide based on:
o Culture background of guest
o Age group of travelers and guide
o Language requirements
• Ability of guide
• Maintain contact with guide throughout tour
• Manage complains and emergencies
• Ensure that clients invoiced for all services and invoice provided to clients timeously
• Ensue payment conditions are strictly adhere to
• Arrange pre-payment
• Margin management (high/low)
• Reconciling of files
Reason for wanting to leave: Retrenched because of COVID-19. Page 5 of 10
COMPANY NAME: Tourvest Destination Management
DURATION: 01 November 2018 till 25 December 2019.
POSITION HELD: Travel Consultant
DUTIES & RESPONSIBILITIES:
• Responsible for driving sales wit outstanding level of customer service.
• Accurate completion of all new bookings, invoice, amend bookings an all other administrative responsibilities within expect timeframe.
• Respond to relevant all inbound calls as required.
• Strive to deliver a high standard of customer service and work output.
• Assisting, as to implement best practice policies and procedures.
• Ensure all sales targets are reached to ensure sales and revenue while minimizing errors and losses.
• After hours customer assistance where needed MOD Phone.
• Maintain contact with clients during period of travel
• Follow up on payments
• Liaise with finance department with regards to queries
• Keep Team Manager informed of possible problems
• Maintain contact with agent
• Manage MOD phone and quires as required
• Obtain feedback from agent following client departure
• Assess clients’ needs in terms of special needs and affordability /budget
• Quoting off services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Acknowledge receipt of written requests received from agent
• Respond to written requests and provide written confirmation
• Opening of clients files according to New Frontiers Tours standard
• Loading Reservations on TourPlan including Fastbook
• Ensure confirmation of services with supplier
• Stay in constant communication with agents with regards to status of reservations, payments required by reservations
• Documents management of all reservations
• Handling and escalating clients complain
• Book tour guides services as required
• Ensure guides briefed with regards to clients requirements and highlight any special needs/required
• Ensure correct selection of guide based on:
o Culture background of guest
o Age group of travelers and guide
o Language requirements
• Ability of guide
• Maintain contact with guide throughout tour
• Manage complains and emergencies
• Ensure that clients invoiced for all services and invoice provided to clients timeously
• Ensue payment conditions are strictly adhere to
• Arrange pre-payment
• Margin management (high/low)
• Reconciling of files
Page 6 of 10
COMPANY NAME: New Frontiers Tours
DURATION: 07 December 2015 till 28 October 2018
POSITION HELD: Travel Consultant
DUTIES & RESPONSIBILITIES:
• Responsible for driving sales wit outstanding level of customer service.
• Accurate completion of all new bookings, invoice, amend bookings an all other administrative responsibilities within expect timeframe.
• Respond to relevant all inbound calls as required.
• Strive to deliver a high standard of customer service and work output.
• Assisting, as to implement best practice policies and procedures.
• Ensure all sales targets are reached to ensure sales and revenue while minimizing errors and losses.
• After hours customer assistance where needed MOD Phone.
• Maintain contact with clients during period of travel
• Follow up on payments
• Liaise with finance department with regards to queries
• Keep Team Manager informed of possible problems
• Maintain contact with agent
• Manage MOD phone and quires as required
• Obtain feedback from agent following client departure
• Assess clients’ needs in terms of special needs and affordability /budget
• Quoting off services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Acknowledge receipt of written requests received from agent
• Respond to written requests and provide written confirmation
• Opening of clients files according to New Frontiers Tours standard
• Loading Reservations on TourPlan including Fastbook
• Ensure confirmation of services with supplier
• Stay in constant communication with agents with regards to status of reservations, payments required by reservations
• Documents management of all reservations
• Handling and escalating clients complain
• Book tour guides services as required
• Ensure guides briefed with regards to clients requirements and highlight any special needs/required
• Ensure correct selection of guide based on:
o Culture background of guest
o Age group of travelers and guide
o Language requirements
• Ability of guide
• Maintain contact with guide throughout tour
• Manage complains and emergencies
• Ensure that clients invoiced for all services and invoice provided to clients timeously
• Ensue payment conditions are strictly adhere to
• Arrange pre-payment
• Margin management (high/low)
• Reconciling of files
Reason for wanting to leave: Relocating to Johannesburg. Page 7 of 10
COMPANY NAME: Educor – Central Technical College (Durban campus) DURATION: 04 March 2013– 25 December 2015
POSITION HELD: TRAVEL AND TOURISM LECTURER N4 – N6 DUTIES & RESPONSIBILITIES:
• Lecturing and facilitating N4 and N6 Travel and Tourism and Management Communication.
• Planning and setting National Tests, DP Tests and Assignments.
• Moderating Tests and Assignments.
• Mentoring, advising and assisting N6 work experience students.
• Maintaining an accurate daily register of students and updating the central database accordingly.
• Strategically evaluating course work and curriculum for the semester and planning updates of existing coursework.
• Ensuring that accurate records of students’ marks are captured on mark sheets and sent to the relevant departments.
• Daily liaison with students and assisting with problem solving and other coursework queries.
• Budgeting and forecasting for course guides for the upcoming semester.
• Planning of social events in conjunction with other coordinators for the campus academic term as well as planning and setting National Tests, DP Tests and Assignments.
• Moderating Tests and Assignments.
• Mentoring, advising and assisting N6 work experience students.
• Maintaining an accurate daily register of students and updating the central database accordingly.
• Strategically evaluating course work and curriculum for the semester and planning updates of existing coursework.
• Ensuring that accurate records of students’ marks are captured on mark sheets and sent to the relevant departments.
• Daily liaison with students and assisting with problem solving and other coursework queries.
• Budgeting and forecasting for course guides for the upcoming semester. Reason for wanting to leave: Contract ended.
Page 8 of 10
COMPANY NAME: EQUILIBRIUM EVENTS AND CONFERENCE MANAGEMENT (Durban Branch) DURATION: 4 October 2011 – 31 February 2013
POSITION HELD: Events Co-ordinate.
DUTIES & RESPONSIBILITIES:
Conferencing: Disciplinary experience in the management of corporate & private event management project involving the overall co- ordination, administration, budget control, procurement and client management. A detailed outline is listed below
• Analyzing the requirement for the event in relation to registration, meetings, accommodation, exhibition, and destination requirements
• Management of overall operation, including accounting procedure and service providers agreements Administration
• Registering of delegates online and management correspondence and changes
• Receipting of funds from delegates
• Design and maintenance of the event database
• Preparation of reports and meeting packs
• Budget and financial management relating to appoint service providers Material and logistical preparation of the event
• Verification of service to be supplied including technical equipment,audio visual equipment and catering,signage, vehicle parking facilities, telephone fax and computer
• Establishing reception facilities and committee
• Establishing a travel agency desk and congress information office at the official event venue Management and Registration of Participants
• Preparation and design of registration from in association with the local organizing committee
• Linking registration from to the relevant website
• Receipting and processing of the registration forms Summit Pro Software foe Event Management
• Processing registration amendments and updating computer system
• Establish participation statistic and profile
• Management the registration process at the event venue of any additional, late or day delegate registration on site
• Handling of all registration finance e.g. Cancellations, refunds, debit balance etc.
• Printing of participant lists or reports by number, nationality, category or other criteria which may be appropriate Management of Accommodation
• Securing accommodation rebated rates with hotels, which are to be pre-selected and contracted
• Processing all accommodation reservations and amendments through Portfolio of Project
Transnet Port Terminals Chief Executive Golf Day (80 guest) Transnet Port Terminals 3 day Management Conference (200 guest) Transnet Port Terminals Head Office Family Fun Day (2000 guest) Transnet Port Terminals Durban business to business breakfast (300 guest) Transnet Port Terminals business to business golf day (200 guest) Transnet Port Terminals stakeholders year end (120 guest) Transnet Port Terminals staff year end (300 guest) Durban Container Terminal Navis Launch and road show (1500 guest) Durban Container Terminal Family Fan Day (4000 guest) Durban Container Terminal staff Year End (200 guest) Transnet Port Terminal Richards Bay Family Fun Day (1000 guest) 3 day Durban Container Terminal labour (80 guest)
Transnet Port Terminal 3 day Management Conference (200 guest) Transnet Port Terminals Groundbreakers Awards (2000 guest) 10th Intermodal African Conference Welcome Dinner (200 guest) Reason for wanting to leave: Contract ended.
Page 9 of 10
COMPANY NAME: African Wild Travel
DURATION: April 2010 - February 2011
POSITION HELD: Internship
DUTIES & RESPONSIBILITIES:
Trained on various aspects of the company. This included amongst others:
• Diarising and planning of meetings, marketing and promoting of African Wild Travel.
• Conducting research within the tourism industry that will benefit the growth of the company.
• Planning and designing of itineraries, preparing of clients document as well as doing sales calls for prospective clients. REASON FOR LEAVING: Internship Ended
REFERENCES
1.) NAME: Carolyn Roberston
POSITION: Team Leader (Audley UK/SA)
TELEPHONE NUMBER: (W) 031-***-****
E-MAIL ADDRESS: *******@*****************.**.**
2.) NAME: Malusi Mbonambi
POSITION: Director
TELEPHONE NUMBER: (W) 013-***-**** (C) 082*******
E-MAIL ADDRESS: ******@*******.***
3.) NAME: Navin Singh (Educor – Central Technical College - Durban) POSITION: Commercial Manager – Human Resources
TELEPHONE NUMBER: 082-***-****
E-MAIL ADDRESS: *****.****@***.***.**
4.) NAME: Salochanee Reddy
POSITION: Manager
TELEPHONE NUMBER: 083***-****
E-MAIL ADDRESS: salochanee@eqevenents,co.za
4.) NAME: Mrs Mariam Mohamed
POSITION: HOD
TELEPHONE NUMBER: 081*******
E-MAIL ADDRESS: *******@*********.**.**
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