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Personal Assistant Call Center

Location:
Kempton Park, Gauteng, South Africa
Posted:
October 10, 2022

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Resume:

TERSIA VISSER

Administrative Professional

Human Resources

Data Analysis

* ****** ******, *** ******** Park, Kempton Park

072-***-****

adsxua@r.postjobfree.com

adsxua@r.postjobfree.com

QUALIFICATIONS

Aston American University

Certificate in International Marketing

2021

Aston American University

Certificate in Human Resource Management

2020

Jeugland High School

National Senior Certificate – Grade 12

2012

Additional Courses:

First Aid Level 1 (EMT)

Certificate in Leco and Kinesio (Strapping)

SKILLS

Office Management

Records Management

Database Administration

Spreadsheets/Reports

Executive Support

Conflict Resolution

Excellent Communication Skills

Sage Evolution

PERSONAL DETAILS

ID: 940-***-**** 08 9 Date of Birth: 17 May 1994

Passport: A08937002 Health: Good

Home Language: Afrikaans Second Language: English

Nationality: South African Disabilities: None

PERSONAL PROFILE

Office Administrator and Personal Assistant professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and analytical person who readily adapts to change, works independently, and exceeds expectations. I can juggle multiple priorities and meet tight deadlines without compromising quality.

WORK EXPERIENCE

SpillTech (Contracted through Workforce Staffing)

Costing Admin – 13 May 2022 to 8 September 2022

Doing daily tracking of Overtime for all inland staff

Doing daily tracking of Overtime for all Cape Town staff

Pulling Custom Reports of all inland staff

Pulling Custom Reports for all Coastal staff

Checking if workbooks are filled in with the right times

Updating overtime on time sheets for HR

Checking costing with overtime hours

Calculation overtime for Sage

Capturing overtime and normal time on Sage

Calculating time as well as costing for HR and Payroll

Daily attendance

Receiving and sending of annual leave / sick leave forms

Receiving all queries of payroll

Daily reports to management with updated overtime

Ensuring inland staff do not exceed overtime limits

Ensuring all Cape Town staff does not exceed overtime

Communicating with OPS admin when times are captured wrong

Communicating with Durban and Cape Town with their staff working inland

Handling SASOL shutdown queries and resolving them in timely manner

Handling of all Transnet job sites hours and costings

Going through wage registers to ensure all employees have been placed on OPUS

Making sure all employees of Spilltech has the correct hours for the day to get paid

Making sure all General Labors have been placed on the system for them to get paid

Making sure all sites have been allocated to an employee or general labor

Pulling fleet trackers from netstar to ensure the employee was on site

Training new staff on the OPUS system

Training new staff on what their duties are and how its done

Making sure all new employees are on OPUS and sage

Gathering all new information about old or new employees

Discovery DFC JHB North

Personal Assistant – 17 January 2022 to 17 April 2022

Managing the daily dairy of the Financial Adviser

Doing daily tracking of cases

Managing the call center staff

Doing Compliance for all the product lines

Customer service

Daily call appointments

Managing the HR and Payroll

Daily tracking of commission for call center staff

Managing the Financial Advisers personal dairy

Kenesis Group

Recruitment, 10 August 2021 – 14 January 2022

Scheduling Zoom Interviews

Receiving CVs

Calling candidate for Online Assessment

Analyzing Assessment results

Conducting Interviews

Sending Candidates to HOD`s

Constructing of Employee Contracts

Impact Pneumatics

Junior Administrator, 13 March 2019 – 10 October 2019

General office duties

Loading of customer orders, creating reports (daily, weekly, and monthly)

Capturing all parts and materials used by client

Work order processing

Ensuring that the MD attends all his appointments on time

Controlling of ordered parts and materials

Marking of parts and materials for the job

Part-time parts and material buyer

Croda

Office Administrator, 12 December – 21 December 2018 (Fill-in)

Managing a busy switchboard

Controlling of waybills

Managing and ordering of products

Filing of customer receipts and waybills

Capturing of all placed orders and when delivery is due

Healthy Hearing

Office Administrator, 1 June 2017 – 31 August 2018

Customer orientation

Diary management / booking of appointments

Financial control / general administration

Filing of client’s tests and purchases

Dealing with customer complaints

Working with orders / dispatching of orders

Managing repairs and the status of repairs

Opening and closing of the practice

Medical aid and claims management

Tracking payments with regards to medical aids and clients

IT SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Internet

Microsoft Outlook

E-mail

Qmuzik

ACHIEVEMENTS

Athletics:

Inter-High Team, 5 years in a row (2008-2012)

Netball:

Chosen as Netball Player of the year (2008)

Played Provincial Netball for 5 years

Played National Team for 2 years

Micromax

Administrative Assistant, 18 May 2015 – 18 September 2015 (Contract)

General office duties

Loading of customer orders

Creating reports

Capturing of progress

Work order processing

Following up on updates of product completion

Learned how to work on a program named “Qmuzik”

Liberty Life

Personal Assistant, 1 January 2014 – 30 April 2015

Making and confirming appointments

Noting and solving client queries

Data capturing

Diary management (ensuring all appointments met)

67 Gym

Personal Training

Customer orientation

Diary management / booking of appointments

Financial control

Health testing and assessments

Program design based on client’s needs and health

Filing of programs and personal information

Manual and electronic controlling of client’s progress

Atlasville (2013) / Varsity College (2014)

Netball Coach

REFERENCES

References will be available upon your request



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