Personal Assistant Call Center
Resume:
TERSIA VISSER
Administrative Professional
Human Resources
Data Analysis
* ****** ******, *** ******** Park, Kempton Park
************@*****.***
************@*****.***
QUALIFICATIONS
Aston American University
Certificate in International Marketing
2021
Aston American University
Certificate in Human Resource Management
2020
Jeugland High School
National Senior Certificate – Grade 12
2012
Additional Courses:
First Aid Level 1 (EMT)
Certificate in Leco and Kinesio (Strapping)
SKILLS
Office Management
Records Management
Database Administration
Spreadsheets/Reports
Executive Support
Conflict Resolution
Excellent Communication Skills
Sage Evolution
PERSONAL DETAILS
ID: 940-***-**** 08 9 Date of Birth: 17 May 1994
Passport: A08937002 Health: Good
Home Language: Afrikaans Second Language: English
Nationality: South African Disabilities: None
PERSONAL PROFILE
Office Administrator and Personal Assistant professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and analytical person who readily adapts to change, works independently, and exceeds expectations. I can juggle multiple priorities and meet tight deadlines without compromising quality.
WORK EXPERIENCE
SpillTech (Contracted through Workforce Staffing)
Costing Admin – 13 May 2022 to 8 September 2022
Doing daily tracking of Overtime for all inland staff
Doing daily tracking of Overtime for all Cape Town staff
Pulling Custom Reports of all inland staff
Pulling Custom Reports for all Coastal staff
Checking if workbooks are filled in with the right times
Updating overtime on time sheets for HR
Checking costing with overtime hours
Calculation overtime for Sage
Capturing overtime and normal time on Sage
Calculating time as well as costing for HR and Payroll
Daily attendance
Receiving and sending of annual leave / sick leave forms
Receiving all queries of payroll
Daily reports to management with updated overtime
Ensuring inland staff do not exceed overtime limits
Ensuring all Cape Town staff does not exceed overtime
Communicating with OPS admin when times are captured wrong
Communicating with Durban and Cape Town with their staff working inland
Handling SASOL shutdown queries and resolving them in timely manner
Handling of all Transnet job sites hours and costings
Going through wage registers to ensure all employees have been placed on OPUS
Making sure all employees of Spilltech has the correct hours for the day to get paid
Making sure all General Labors have been placed on the system for them to get paid
Making sure all sites have been allocated to an employee or general labor
Pulling fleet trackers from netstar to ensure the employee was on site
Training new staff on the OPUS system
Training new staff on what their duties are and how its done
Making sure all new employees are on OPUS and sage
Gathering all new information about old or new employees
Discovery DFC JHB North
Personal Assistant – 17 January 2022 to 17 April 2022
Managing the daily dairy of the Financial Adviser
Doing daily tracking of cases
Managing the call center staff
Doing Compliance for all the product lines
Customer service
Daily call appointments
Managing the HR and Payroll
Daily tracking of commission for call center staff
Managing the Financial Advisers personal dairy
Kenesis Group
Recruitment, 10 August 2021 – 14 January 2022
Scheduling Zoom Interviews
Receiving CVs
Calling candidate for Online Assessment
Analyzing Assessment results
Conducting Interviews
Sending Candidates to HOD`s
Constructing of Employee Contracts
Impact Pneumatics
Junior Administrator, 13 March 2019 – 10 October 2019
General office duties
Loading of customer orders, creating reports (daily, weekly, and monthly)
Capturing all parts and materials used by client
Work order processing
Ensuring that the MD attends all his appointments on time
Controlling of ordered parts and materials
Marking of parts and materials for the job
Part-time parts and material buyer
Croda
Office Administrator, 12 December – 21 December 2018 (Fill-in)
Managing a busy switchboard
Controlling of waybills
Managing and ordering of products
Filing of customer receipts and waybills
Capturing of all placed orders and when delivery is due
Healthy Hearing
Office Administrator, 1 June 2017 – 31 August 2018
Customer orientation
Diary management / booking of appointments
Financial control / general administration
Filing of client’s tests and purchases
Dealing with customer complaints
Working with orders / dispatching of orders
Managing repairs and the status of repairs
Opening and closing of the practice
Medical aid and claims management
Tracking payments with regards to medical aids and clients
IT SKILLS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Internet
Microsoft Outlook
Qmuzik
ACHIEVEMENTS
Athletics:
Inter-High Team, 5 years in a row (2008-2012)
Netball:
Chosen as Netball Player of the year (2008)
Played Provincial Netball for 5 years
Played National Team for 2 years
Micromax
Administrative Assistant, 18 May 2015 – 18 September 2015 (Contract)
General office duties
Loading of customer orders
Creating reports
Capturing of progress
Work order processing
Following up on updates of product completion
Learned how to work on a program named “Qmuzik”
Liberty Life
Personal Assistant, 1 January 2014 – 30 April 2015
Making and confirming appointments
Noting and solving client queries
Data capturing
Diary management (ensuring all appointments met)
67 Gym
Personal Training
Customer orientation
Diary management / booking of appointments
Financial control
Health testing and assessments
Program design based on client’s needs and health
Filing of programs and personal information
Manual and electronic controlling of client’s progress
Atlasville (2013) / Varsity College (2014)
Netball Coach
REFERENCES
References will be available upon your request
Contact this candidate