Customer Service Data Entry
Resume:
ALICE T. AJAO
********@*****.***
Newark, New Jersey
Customer service Representative with over four years of experience in retail, corporate and technology industries. Proven expert at helping customers by finding creative solutions. Excellent communicator, thrives in a fast-paced environment with a complete set of skills to provide stellar service. Known for being organized and a strong team player.
PERSONAL EXPERIENCE
ALLIED UNIVERAL SECURITY SERVICES JANUARY, 2022 – PRESENT
Reception/Administrative Assistant
Jersey City, New Jersey
Investigates incidences of data access violations and data corruption or loss and reports findings to supervisor for direction or resolution.
Operate within the Security Operations Center (SOC) Monitoring CCTV cameras, security policies, Alarm systems, programs, or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, and directives
Coordinates the registration of users to the system and respective access levels with departmental coordinators using C-CURE 9000 Administration System.
Respond to emergency situations to provide necessary assistance to employees and customers.
Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, and access points; permitting entry.
Communicate and enforce compliance with state and local laws while emphasizing company standards of professionalism and safety.
AMAZON JULY, 2020- AUGUST, 2021
Jr. Amazon Fulfillment Associate
Carteret, New Jersey.
Required to receive products using radio frequency scanners and relocate products using powered-equipment (i.e.
Picked customer orders on all levels of a multi-level mezzanine, sort, pack, shipped customer orders, and troubleshoot problems to resolution.
Checked product on inbound / outbound to ensure that items and quantities are correct and that there is no damage.
Assisted in cycle counts and physical inventories.
Safely and efficiently box/package customer products converted from raw material to ship-able goods utilizing box taper machines and manual packaging methods.
Assisted management with daily operational agendas regarding process flow.
MENASHA PACKAGING FEBRUARY, 2018– MARCH, 2020
Warehouse Associate
Carteret, New Jersey
Prepare and process shipments for multiple transit lines; pick, pull, and package merchandise.
Use IMS (inventory management system) in verifying all incoming and outgoing products for accuracy in terms of amount, size and type, informing management of inventory and supply shortages as well as assisting in actual periodic inventory counts.
Follow compliance guidelines with environmental health, safety, and corporate regulations to identify safety hazards and notify management to determine proper resolution of issues.
Compiled and submitted regular reports of damaged, outdated stock or supplies, over and under shipments, return of products to vendor, etc. and segregate defective product from normal flow of inventory.
Assist in administrative tasks, such as the handling and preparation of paperwork.
BIG LOTS MAY, 2018 – JUNE, 2020
Cashier/Sales Associate/Customer Service
Paramus, New Jersey.
Performs general store operational duties including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned.
Maintains and operates point-of-sale systems efficiently and accurately.
Drives customer loyalty program participation, including sign ups and rewards processing at check-out.
Maintains appearance of the store’s interior and exterior to company standards including light maintenance duties and cleaning.
Performs daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety.
Performs other tasks as assigned by Store Leadership, such as cart retrieval, shrink control and safety-related tasks.
EDUCATION
ADEKUNLE AJASIN UNIVERSITY
Bachelors of Science in English Education Ondo State, Nigeria June, 2006
CORE SKILLS
Client Interaction and Relations, Quality Control, Microsoft Word, Microsoft Excel, Material Handling and Inventory, Physical Security, Receptionist, Leadership Skills, Management, Microsoft Excel, Alarm System Monitoring. Payment Processing, Incident Report and Reporting, Warehouse Facilities, Loss Prevention, Team Management and Leadership Skills, Data Entry, Customer Service, Written and Verbal Communication Skills, Organizational and Interpersonal Skills.
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