Station Operator Data Entry
Resume:
Selina Johnson
Midlothian, IL *****
****************@*****.***
Mission Statement: Strive to exceed employer & customers expectations by delivering second-to- none services always making the customer first. “Willingly giving professional and genuine courteous customer services unlimited with a smile.”
I have over 20 plus years of experience as a Customer Service,Data Entry and Central Station Operator. 9yrs experience professional, like a chameleon, I adapt in various environments, can work on multiple projects independently, and thrive well under pressure. I can be a valuable asset with any organization.
Work Experience
Central Station Operator.
DMC Security Services - Midlothian, IL
September 2013 to Present
Central Station Operator
Duties as a Central Station Operator with 9yrs of experience, I maintain a valid Illinois Permanent Employee Registration Card (PERC). I have learned so much and have so much to offer as well as still willing to learn even more. I deal with customers on a day-to-day basis handling outbound/inbound calls throughout my shift ensuring customers are being notified in a manner able time of alarms and trouble signals for burglar/fire alarms I receive on my screen. I then have to notify the service department in case service is needed to come out and fix their issues. that I receive for fire/ burg alarms. We manage commercial/residential properties and also, dispatch to local police/fire departments when necessary.
Also, send out memos to our service department for service that customers may need. I also have experience in data entry by entering new customers in our database, typing at 45-50 wpm, handling all actions using Manitou software.
March 2010/August 2013 Property Keepers- Office Manager/Property Tax Consultant Midlothian, IL.
Office Manager
As the Office Manager for Property Keepers my duties are ensuring all accounts are updated, typing, filing, making schedules for employee’s set-up appointments for hiring employees, and maintaining all office duties.
Property Tax Consultant
-Provide property owners with getting the exemptions/refunds on their properties they may be unaware of.
-Make appointments for clients after doing a basic research with the many agencies that we deal with assuring the clients are getting properly assessed for their properties.
-Provide senior citizens, veterans, disabled people etc. with getting help that they do not have any idea of getting assistance with.
-Reach out to the clients if they are unable to come to me with the appropriate documents explaining to the clients what I can and cannot help with etc. Office Manager
Devine Deliverance International Ministries - Chicago, IL
-Prepared and distributed fliers and pamphlets such as Sunday bulletins, monthly newsletters, annual congregation reports, and other data entry assignments.
-Coordinated the day-to-day operations of the organization such as, inventory control of office supplies, allocation of the Church and Office Budget, and assurance of a positive customer service atmosphere for visitors, members and staff.
-Organized, updated files, and maintained a variety of records such as addresses,telephone numbers, tithes funds, and other client files.
Center-Utilization Review Auditor
(Alcohol/Substance Abuse Treatment Center) - Chicago, IL
-Reviewed client records electronically and entered intake patients manually.
-Assured the proper placement of patients as per the ADAM Criteria and all completed documentation was entered into the system.
-Collaborated with the Department of Human Services to ensure that all policies and project goals were met.
-Completed weekly and monthly reports regarding patients and needs for improvement.
-Created plans for corrective action to resolve immediate and other identified problems.
-Assisted in internal and external audits.
-Performed other administrative and clerical tasks such as, filing, copying, faxing, and typing. Education
Psychology Studies
Kennedy King College - Chicago, IL
February 2008 to Present
Skills
• 50wpm
• Microsoft Word
• Excel
• PowerPoint
• Access
• 10-key Calculations 10
• 200 kmp
• and Cash Register
• QuickBooks
• Harmony Live
• Manitou.
• Communication skills
• Team management
• Customer service
Certifications and Licenses
PERC Card
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