Sales Associate Customer Service

JESSENIA MILLER

*****************@*****.*** 845-***-**** Albany, NY 12207

Summary Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Skills Customer- and service-oriented

Team player mentality

Product Sales

Retail merchandising expertise

Excellent communication skills

Cash register operation

Sales development

Reliable and punctual

Documentation and record-keeping

Strategic planning

Written and oral communication skills

Computer skills

Friendly, positive attitude

Good work ethic

Organizational skills

Microsoft office

Experience Costumer Consultant 01/2022 - Current

Virtual Moving Technologies Schenectady, NY

Prioritized and organized tasks to efficiently accomplish service goals. Performed site evaluations, customer surveys, and team audits. Juggled multiple projects and tasks to ensure high quality and timely delivery. Improved operations by working with team members and customers to find workable solutions. Maintained updated knowledge through continuing education and advanced training. Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Answered inbound calls, chats, and emails to facilitate customer service. Seasonal Sales Associate 09/2021 - 01/2022

Bath & Body Works Latham, New York

Maintain organized, clean, and safe work areas with diligent attention to important details. Motivated retail associate skilled in processing transactions and merchandising products. Back up team members and always work hard.

Sold various products by explaining unique features and educating customers on proper application.

Assisted teammates with sales-processing tasks to meet daily sales goals. Built trusting relationships with customers by making personal connections. CurrentYouth Volunteer Coordinator 09/2017 - 06/2021 T.U.F.S Boiceville, NY

Accelerated team performance through close monitoring and mentoring. Demonstrated exceptional program support by recruiting, training, and overseeing volunteers. Coordinated and executed events for staff, program recipients, and donors. Prepared budgets and cost estimates for projects.

Enhanced volunteer performance through incentivized goals. Maintained positive working relationships with fellow staff and management. J

M

Clerk Cashier 06/2020 - 10/2020

Village apothecary New York

Assisted in handling and resolving customer issues and complaints. Promoted customer loyalty and rewards programs to increase revenue. Handled online order pickups, locating items, and helped customers move bulky purchases to vehicles.

Educated customers about upcoming promotions, changing procedures, and available items. Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.

Mastered basic and advanced POS system operation, including price overrides, returns, and exchanges.

Delivered energetic and proactive customer service to each guest. Education and

Training

Associate of Science: Business Administration Expected in 06/2024 Suny Schenectady Community College Schenectady, NY High School Diploma 06/2021

Onteora High School Boiceville, NY

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