Easter Lee Cotton

**** ******* ***** **

North Las Vegas, NV

United States

Mobile : 760-***-****

COTTON CANDY CUPCAKES

( 07/17/2018 z 06/30/2021)

Lake Elsinore, CA

Duties: Experienced bakery owner of a in home cupcake and custom cake business. Produced high volume orders, and custom cakes. Great attention to details and customers expectations. Maintained a clean work environment following proper sanitation procedures at all times. Baked breads and pastries. Packaged baked goods for sale and ensured they met quality standards.

DOD MEDCEN CRDAMC Bennett Clinic (04/07/2011- 12/07/2011) – MSA

GS-04

Fort Hood, Texas United States

Supervisor: SSGT. Teakell- 254-***-****; Contact Yes

Duties: This position's primary responsibilities include serving as a receptionist, scheduling, and providing administrative support, complying with patient safety/HIPPA requirements, and ensuring accurate billing/insurance verification. The MSA receives patients and visitors in person or telephonically, relaying messages and/or redirecting calls as necessary, referring urgent messages and patient results for immediate action. The MSA verifies benefit eligibility determinations and outlines medical care benefits to which the patient has entitlement. The MSA collects, and updates health insurance information and ensures accurate information for insurance and billing purposes are correct in Alta, and other duties as assigned.

MCX Marine Corps Exchange (09/27/2010 - 11/04/2010) - Cashier

Camp Pendleton, California United States

Supervisor: Ella Johnson - 760-***-****; Contact: Yes

Duties: Open/closed store, stocked items in store assisted soldiers with specialty

items needed behind counter, counted register daily to balance at start of shift

and end of shift.

ACS Inc. Sprint PCS (03/10/2010 - 06/01/2010) - Customer Service/Sales Rep

Nashville, Tennessee United States

Supervisor: Tim Mosley - 615-***-****; Contact: Yes

Duties: Answered incoming and made outbound calls from customers in need of billing

questions and issues, technical support, and offered products for up sell. Required

typing at 45-50 wpm, automated phone system and data entry for each call that was

taken.

Am Med Direct (10/08/2008 - 02/17/2010) – Over Payment- Claims/Appeals Associate

Antioch, Tennessee United States

Supervisor: Robert Flack - 615-***-****

Duties: Am Med Direct is a home medical supply company providing patients with diabetic

supplies and medications. I processed claims to be billed to Medicare on HCFA 1500

form and thru EDI, also handled appeals which are claims denied by Medicare due

to lack of medical documentation. I appealed those decisions based on the medical

documentations obtained from patient’s medical provider. Balanced monthly A/R, required

typing at 45-50 wpm, 10 key and data entry, and substantial organizational skills

required.

CIGNA Gov. Svc. (06/01/2006 - 10/01/2008) - Appeals/Overpayment Specialist

Nashville, Tennessee United States

Supervisor: Fairy Pickvett - 615-***-****; Contact: Yes

Duties: CIGNA is contracted by Medicare to handle Region C DME claims, and appeals

and customer service. I handled appeals based on Medicare guidelines may that be

approved or denied claims based on documentation received. Once approved or denied

kept records thru data entry in to the system and thru written correspondence with

decision. Overpayment Specialist is investigated claims that were either overpaid

or falsified and billed to Medicare. In that process I would update beneficiaries/providers

information thru data entry in the Medicare system send out written correspondence

and request off set to be scheduled.

High School

Ocean shores High School (06/01/1992 - 11/01/1996)

Oceanside, California

United States

GPA: 3.0

Description: Received my diploma

ADDITIONAL INFORMATION:

Type 45-50 words per minute, experienced in Microsoft word, excel, outlook and power

point, fax machines, data entry, filing and automated multi-phone systems, and great

organizational skills

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