Data Entry Customer Service
Resume:
Easter Lee Cotton
North Las Vegas, NV
United States
Mobile : 760-***-****
COTTON CANDY CUPCAKES
( 07/17/2018 z 06/30/2021)
Lake Elsinore, CA
Duties: Experienced bakery owner of a in home cupcake and custom cake business. Produced high volume orders, and custom cakes. Great attention to details and customers expectations. Maintained a clean work environment following proper sanitation procedures at all times. Baked breads and pastries. Packaged baked goods for sale and ensured they met quality standards.
DOD MEDCEN CRDAMC Bennett Clinic (04/07/2011- 12/07/2011) – MSA
GS-04
Fort Hood, Texas United States
Supervisor: SSGT. Teakell- 254-***-****; Contact Yes
Duties: This position's primary responsibilities include serving as a receptionist, scheduling, and providing administrative support, complying with patient safety/HIPPA requirements, and ensuring accurate billing/insurance verification. The MSA receives patients and visitors in person or telephonically, relaying messages and/or redirecting calls as necessary, referring urgent messages and patient results for immediate action. The MSA verifies benefit eligibility determinations and outlines medical care benefits to which the patient has entitlement. The MSA collects, and updates health insurance information and ensures accurate information for insurance and billing purposes are correct in Alta, and other duties as assigned.
MCX Marine Corps Exchange (09/27/2010 - 11/04/2010) - Cashier
Camp Pendleton, California United States
Supervisor: Ella Johnson - 760-***-****; Contact: Yes
Duties: Open/closed store, stocked items in store assisted soldiers with specialty
items needed behind counter, counted register daily to balance at start of shift
and end of shift.
ACS Inc. Sprint PCS (03/10/2010 - 06/01/2010) - Customer Service/Sales Rep
Nashville, Tennessee United States
Supervisor: Tim Mosley - 615-***-****; Contact: Yes
Duties: Answered incoming and made outbound calls from customers in need of billing
questions and issues, technical support, and offered products for up sell. Required
typing at 45-50 wpm, automated phone system and data entry for each call that was
taken.
Am Med Direct (10/08/2008 - 02/17/2010) – Over Payment- Claims/Appeals Associate
Antioch, Tennessee United States
Supervisor: Robert Flack - 615-***-****
Duties: Am Med Direct is a home medical supply company providing patients with diabetic
supplies and medications. I processed claims to be billed to Medicare on HCFA 1500
form and thru EDI, also handled appeals which are claims denied by Medicare due
to lack of medical documentation. I appealed those decisions based on the medical
documentations obtained from patient’s medical provider. Balanced monthly A/R, required
typing at 45-50 wpm, 10 key and data entry, and substantial organizational skills
required.
CIGNA Gov. Svc. (06/01/2006 - 10/01/2008) - Appeals/Overpayment Specialist
Nashville, Tennessee United States
Supervisor: Fairy Pickvett - 615-***-****; Contact: Yes
Duties: CIGNA is contracted by Medicare to handle Region C DME claims, and appeals
and customer service. I handled appeals based on Medicare guidelines may that be
approved or denied claims based on documentation received. Once approved or denied
kept records thru data entry in to the system and thru written correspondence with
decision. Overpayment Specialist is investigated claims that were either overpaid
or falsified and billed to Medicare. In that process I would update beneficiaries/providers
information thru data entry in the Medicare system send out written correspondence
and request off set to be scheduled.
High School
Ocean shores High School (06/01/1992 - 11/01/1996)
Oceanside, California
United States
GPA: 3.0
Description: Received my diploma
ADDITIONAL INFORMATION:
Type 45-50 words per minute, experienced in Microsoft word, excel, outlook and power
point, fax machines, data entry, filing and automated multi-phone systems, and great
organizational skills
Contact this candidate