Dispatch or Customer Service Rep
Resume:
Becky Palacios
San Antonio, TX *****
*************@*****.***
Work Experience
A10 Debriefer
U.S. Air Force - Pope AFB, NC
February 2002 to April 2008
Took pilot information and entered into different Microsoft Applications which I needed to turn in to Supervision daily. While entering information I would have to multi task by answering phones, making copies, scanning, faxing as well as responding to emails and handling other pilot’s. Weapons Load Crew Member
United States Air Force (AF) - Fayetteville, NC
March 2002 to February 2004
Loaded and unloaded bombs, missiles and ammunition. Took care of weapons maintenance on the A10. Outbound Call Center Representative
CRS - San Antonio, TX
February 2000 to May 2000
Made outbound calls to conduct surveys, customer service Cashier
Six Flags, Inc. - San Antonio, TX
May 1996 to September 1996
Customer service and cash handling
Education
Some College in Criminal Justice
Independence University - Utah
January 2021 to September 2021
High school diploma
John Marshall High School - San Antonio, TX
August 1995 to June 1999
Skills
• Military Experience (6 years)
• Call center (1 year)
• Computer skills (10+ years)
• Customer service (10+ years)
• Multi-line phone systems (10+ years)
• Multi-tasking (10+ years)
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Access (10+ years)
• Microsoft Office (10+ years)
• Typing (10+ years)
• DoD Experience
• Help Desk
• Microsoft Powerpoint (10+ years)
• Operating Systems
• Cold Calling
• Microsoft SharePoint (10+ years)
• Microsoft Windows (10+ years)
Languages
• English - Expert
• Spanish - Beginner
Military Service
Branch: United States Air Force
Service Country: United States
Rank: E4
March 2002 to April 2008
Certifications and Licenses
Secret Clearance
Forklift Certified
January 2005
Groups
Girl Scouts of Southwest Texas
October 2019 to Present
I am a Girl Scout Alumni, I have a 10 year old daughter in Girl Scout’s so I volunteer with her Troop as Co-Leader, Cookie Manager and Money Manager.
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