Customer Service
Resume:
Heather Thompson
Kenosha, WI 53144
***************@*****.***
Cosmetologist with 20 years providing customers with a full range of hair care and beauty services. Aiming to use my proven customer skills to effectively serve as a beauty consultant. Profound ability to describe and demonstrate beauty products.
• Strong Client Satisfaction
Record
• Quick Learner
• Service-minded
• Sales Professional
• Color Expert
• Business Management
• Team Leadership
• Strong Work Ethic
• Personable
• Beauty Advisor
• Attention to Detail
• Excellent Customer Service
• Active Listener
• Strong Communication Skills
• •
Professional Experience
Stylist and Nail Expert 2016 – 2020
Our Lady of Angel – Greenfield, WI
• Provided color, cut, and styles for a diverse client base
• Developed positive relationships with coworkers and customers
• Maintained a strong eye for color and ability to match
• Manicured nails for client
• Assessed customer needs and gave advice on services
• Sanitized tools, restocked supplies, and kept area clean
• Observed safety measures and followed proper chemical protocols Owner 2010 – 2016
EZ Hair Design – Franklin, WI
• Provided a variety of Hair and Beauty Services including hair, waxing, and cosmetics
• Established strong relationships with client base to generate long term business
• Promoted the business using a variety of marketing techniques
• Sold various styling and beauty products to support customer’s needs
• Consistently improved profits for 4 straight years
• Resolved any concerns quickly and professionally to maintain strong customer satisfaction Hairstylist 2000 – 2010
Studio 890 – Elm Grove, WI
• Serviced high-end clients with intricate coloring and highlighting techniques
• Educated customers on product uses and benefits
• Upsold hair services to increase total sale price and profits
• Met monthly sales quotas and remained in top 25% of stylists for total sales for 7 years
• Determined the types of services that would best fit the needs of the customer
• Provided personal consultations to assess clients’ individual needs Education
2-year Cosmetology Apprenticeship Program at Studio 890 1998 – 2000
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