Customer Service Housekeeper

EMMALYNE KARNES

***********@*****.*** 423-***-**** Soddy, TN 37379

Ambitious student pursuing a Music and Anthropology degree. Skilled in customer service and multitasking in fast-pace settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Service prioritization

Menu knowledge

Espresso machine operation

Handling credit transactions

Safe food handling practices

Multitasking

Active listener

Cooperative team player

Conflict mediation

Engaging personality

Focused and detail-oriented

Mopping and buffing floors

Dusting

Polishing surfaces

Customer-oriented

Excellent oral and written communication

English language fluency

Hardworking

Customer service-focused

Five-star resort cleaning

Housekeeper Cedar Pass Lodge In Badlands National Park - Interior, SD 05/2020 - 08/2020 Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine. Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.

Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times. Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests. Interacted pleasantly with clients and guests when performing daily duties. Supplied extra towels and toiletries when requested to optimize guest comfort. Employed deep-cleaning techniques for areas in need of additional sanitation. Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.

Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs. Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions. Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

Housekeeper Kelley Klean - Soddy, TN 05/2019 - 12/2019 Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Laundered sheets and removed stains to restore linens to pristine condition. Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow. Removed finger marks and smudges from doors, frames and glass partitions to enhance shine. Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times. Summary

Skills

Experience

Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.

Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests. Interacted pleasantly with clients and guests when performing daily duties. Employed deep-cleaning techniques for areas in need of additional sanitation. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

Barista Sourdough Cuppa Joe - Soddy, TN 05/2018 - 08/2019 Gave details on coffee blends and preparation descriptions to customers. Greeted guests with pleasant smile and superior customer service. Maintained calm demeanor during high-volume periods and special events. Resolved customer disputes with tact and professionalism. Greeted over 15 customers daily, answered questions and recommended drinks and pastries. Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas. Cleaned and sanitized work areas, utensils and equipment. Checked temperatures of freezers, refrigerators and heating equipment on an hourly basis. Received and accurately processed customer payments. Memorized official and off-menu preparations to serve all customer beverage desires. Restocked counter and customer areas to maintain adequate items levels for expected needs. Protected store assets and facilities by complying with company policies and procedures. Maintained highest standards of conduct and service to support company reputation. Described menu items to customers and suggested products based on stated preferences. Educated customers on beverage menu items and provided samples of daily brews. Listened to customer desires and needs to recommend optimal products. Redesigned coffee menu for improved readability.

Maintained clean and organized workspace, enabling coworkers to locate resources and product. Operated cash register, collected payments and provided accurate change. Protected customers by regularly cleaning and sanitizing work areas and equipment. Housekeeper Clean Impressions - Soddy, TN 05/2014 - 08/2015 Laundered sheets and removed stains to restore linens to pristine condition. Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow. Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine. Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times. Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.

Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests. Interacted pleasantly with clients and guests when performing daily duties. Supplied extra towels and toiletries when requested to optimize guest comfort. Employed deep-cleaning techniques for areas in need of additional sanitation. Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs. Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions. Homeschooled Chattanooga, TN 05/2018

High School Diploma

Education and Training

Lee University Cleveland, TN

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