Customer Service Administrative Assistant

MCKENNA MATHSON

***** * **** *** *******, CA, ***78

**************@*****.*** 1-530-***-****

1.

2. EXPERIENCE

MAY 2020 – PRESENT

CUSTOMER SERVICE ASSOCIATE, SAFEWAY

Providing assistance by responding to customer questions in an effective and efficient manner

Count, organize, and balance the cash drawer; fill out the cashier slip; and make deposits while in the presence of a manager or supervisor

Work as a team with other cashiers, store supervisors, and retail management

Perform daily department maintenance tasks including stock work, re-merchandising; display, price markdowns, merchandise transfers and light cleaning

Assist Guests with general questions pertaining to individual items, as well as any other guest concerns

Work as a team with other cashiers, store supervisors, and retail management OCTOBER 2017- FEBURARY 2019

CUSTOMER SERVICE ASSOCIATE, HAPPY HOUND PLAY & DAYCARE

Providing customer service by taking requests, answering questions, and offering assistance

Supervised 10-12 workers

Operating cash registers, managing financial transactions, balancing drawers, and leaving for occasional bank deposits

Responsible for developing the knowledge and skills of any new company workforce

Dealt with problem solving and communicating with unsatisfied customers as well as employees MARCH 2019 - APRIL 2020

ADMINISTRATIVE ASSISTANT, SAN JOAQUIN DELTA COLLEGE

Provided assistance in organizing and preparing appointments for students/professors.

Answered and transferred phone calls to appropriate lines to address their needs

Cultivated professional long-term relationships with faculty by maintaining active communication.

Performed key assigned functions such as completing data entries and scheduling appointments for certain faculty/ office workers.

Organized file cabinets and discarded items that were not needed in the front office.

Worked under pressure to meet deadlines, and exhibited great attention to detail. 3. EDUCATION

MAY 2022

BUSINESS ASSOCIATES AA, SAN JOAQUIN DELTA COLLEGE

Dean's List student

4. SKILLS

Microsoft Office Suite

Customer Service Skills

Team Player

Employee Relations

Collaboration and Communication

Administrative Oversight

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