Customer Service Fulfillment Center
Resume:
Elizabeth Panek
Romeoville, IL *****
*********@*****.***
Responsible and dependable professional with expertise in administration, customer service, and training. Core competencies include: customer focused, hands on professional, excellent communication skills, dedicated team player, reliable, flexible, and computer proficient in Microsoft, Excel, and Access.
Authorized to work in the US for any employer
Work Experience
Buyer Services
Insurance Auto Auction - Oak Brook, IL
September 2018 to October 2018
• Provided customer support for all customers, external and internal.
• Responsible for registering prospective buyers, verifying documents.
• Responsible for online setup to allow buyers to participate in online bidding
• Answered customer inquiries, originated via phone call, e-mail, and offered resolution to problems.
• Acted as liaison between customers and branches.
• Translated for branches, dispatch centers, and sister companies when called upon to do so. Customer Service Associate
Amazon Fulfillment Center - Aurora, IL
October 2017 to September 2018
• Maintained cleanliness and presentation of stock room and production floor.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Organized fulfillment center merchandise racks by size, style, and color to promote visually appealing environment.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Bagged, boxed, or gift-wrapped sold merchandise per customer's request.
• Actively pursued personal learning and development opportunities.
• Mentored new associates to contribute to the fulfillment centers positive culture.
• Verified that all customers received receipts for their purchases.
• Worked night and weekend shifts during holiday season.
• Shared best practices for customer service with other team members to help improve the fulfillment center efficiency.
Customer Service Representative
Quantum Foods, LLC - Bolingbrook, IL
April 2011 to January 2012
• Processed, logged, routed, and ensured follow up to all customer inquiries in a timely manner.
• Inputted data using customer portals/databases to process orders.
• Formatted and prioritized orders by due date.
• Modified orders, items, quantities, dates, and locations.
• Confirmed orders to customer via email or fax.
• Provided sales/customer updates and used data to create reports.
• Conferred with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Reconciled customer accounts daily.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Politely assisted customers in person and via telephone.
• Dedicated to continuously improving sales abilities and product knowledge.
• Answered an average of 100 calls per day by addressing customer inquiries, solving problems, and providing new product information.
• Assisted customers with food selection, inquiries, and order customization requests.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
• Provided an elevated customer experience to generate a loyal clientèle.
• Directed calls to appropriate individuals and departments.
• Served as the main liaison between customers, management, and sales team.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
• Recommended alternative items if product was out of stock. Business Banking Servicing Specialist II
MidAmerica Bank, fsb - Downers Grove, IL
January 2002 to January 2008
• Contributed to the creation, development, and maintenance of an automated general ledger reconciliation system.
• Payment processing mortgage payments.
• Handled daily administrative tasks: answering phone, faxing, and filing.
• Processed mortgage payoffs.
• Reviewed, researched, and corrected problems and discrepancies.
• Verified business transactions to assess compliance with quality control standards.
• Maintained friendly and professional customer interactions.
• Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit.
• Executed wire transfers, stop payments and account transfers.
• Maintained balancing record with 98 % rate of accuracy.
• Uploaded new loans onto laser pro system.
• Commercial loan field maintenance.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• as an interpreter I met with clients to generate new business and negotiate contracts. Loan Servicing Specialist
MidAmerica Bank, fsb - Naperville, IL
January 2000 to January 2002
• Accountable for ensuring customer satisfaction, answering high volume multi line phone system.
• Audit bank checks.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Analyzing customer invoices.
• Coordinated daily cash reconciliation at a high-volume location.
• Trained new specialists.
• Maintained vault access and control of the note cage including: original notes, negotiable items such as car titles, and corporate bank checks.
• Processed mortgage payments and paid off mortgage loans.
• Paid taxes on participation loans, Cook/Collar Counties.
• Applied ticklers to track loans, alerts, emails, etc.
• Served as an English/Polish translator.
Education
High School Diploma
Maria High School / Argo Community High School - Chicago, IL 1995
Skills
• MULTI-LINE PHONE
• ORGANIZATION SKILLS
• PROCESSOR
• MAINTENANCE (6 years)
• General Ledger Reconciliation
• Interpretation
• Account Reconciliation
• Balance Sheet Reconciliation
• Polish
• General Ledger Reconciliation
• Interpretation
• Translation
• Account Reconciliation
• Auditing
• Auditing
• Customer service
• Microsoft Office
Additional Information
Skills
Team building expertise
Fluent in Polish
Positive and friendly
Multi-line phone talent
Motivated team player
Strong conflict resolution skills
Skilled problem solver
Cash handling and management
People-oriented
Five 9 salesforce
Staff training/Supervision
Quick learner
Superior organization skills
Personable
Check auditing
Payment Processor
Safes and vault operation
Record/File maintenance
POS (point of sale) systems knowledge
ASAP system platform tracking solution
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