Service Representative Customer
Resume:
Nicole M Haman
Iowa City, IA *2240
*******@***.***
Objective Long-term employment and security with a company with room for growth and advancement
Experience
Customer Service Representative
ABRA Auto Body Repair of America, North Liberty, IA
December 2021 – May 2022
Answer phones, transfer calls, take messages
Greet customers
Receive daily mail
Schedule customers for estimate appointments
Schedule customers for repair appointments
Cashier
Iowa City Fast Break Convenience Store, Iowa City, IA
September 2019 - December 2019
Opening of store
Setting up drawer for opening shift
Completing log sheets for opening shift
Preparing breakfast food items and placing in warmers
Making coffee
Stocking bathrooms
Facing and stocking shelves and coolers
Waiting on customers
Cashing customers out for purchases
Completing log sheets for shift change
Countdown of drawer for shift change
Taking deposits to bank and purchasing change for ATM and in store change sage
Receiving in of inventory on delivery days
Patient Scheduler/Medical Receptionist
Margaret Smollen MD, PC
Obstetrics and Gynecology, Iowa City, IA
March 2017 – April 2019
Check patients in for appointment
Schedule follow up appointments
Answer phones, take messages
Post payments
Receive mail
File documents in patient charts
Send out reminder letters to patients for upcoming appointments
Kitchen Manager
Hudson’s Southside Tap, Iowa City, IA
October 2015 – December 2016
Prepare daily prep lists
Assign weekly schedule
Perform kitchen order twice a week
Cook
Prep items for line stations
Manager
Iowa City American Legion Post #17, Iowa City, IA
October 2009 – October 2015
Assign weekly employee schedule
Balancing of shift drawers
Daily Cash deposits
Vendor ordering for general bar supplies and liquor
Monthly inventory control
Field phone calls for board members
Facilitate backroom rentals with customers for events
Handle maintenance issues within establishment
Open and close establishment
Bartend
Renewal of licenses for business
Handle customer complaints and issues
Customer Service Representative
Thomas L. Cardella & Associates, Coralville, IA
August 2008 – September 2009
Worked on a variety of outside contracts for Macy’s Department Store, Office
Depot, Campaign Calls, Kaplan University, Independence Blue Cross Insurance
Made outgoing calls for contracted clients to candidates and presented options
pertaining to specifics for each client as specified within contract. Signed up
prospective candidates if applicable
Kaplan University – Lead Generation and Admissions Advisor to students
Head Dog Trainer
PETCO, Coralville, IA
March 2007 – August 2008
Sign up and recruit customers for Puppy Training Classes, Basic Obedience
Classes, Intermediate Obedience Classes, Advanced Obedience Classes, Canine Good Citizen Classes, One on One Training Classes for customers and
Agility Classes
Run training classes and educate clients on how to train their dogs in the
Various classes ranging from Beginner Puppy Classes, Intermediate Obedience
Classes, Advanced Obedience Classes, Canine Good Citizen Classes, One On
One Training Classes for customers and Agility Classes
Education
Veterinary Technician & Work on Business Degree
Kirkwood Community College, Cedar Rapids, IA & Iowa City, IA
Worked on obtaining certification for Veterinary Technician 1992 – 1995
Worked on credits for Business Degree 1998 – 2000 & 2003 - 2006
General
City High School, Iowa City, IA Graduation 1992
Skills & Accreditations
Great customer service qualities, Excellent office work history, Medical Terminology Class, Secretary qualifications, Management Qualifications, Filing, Multi-tasking, Microsoft Office, Team Player, Great attention to detail
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