**** ********* **., ***. ***, Announcement: Customer Service Rep

San Diego, CA 92103-1990 Location: San Diego, CA

Per. Cell: 352-***-**** Email: adsxqh@r.postjobfree.com

OBJECTIVE

To personally provide your company with enthusiastic and dedicated work performance as an Order Entry Specialist partnered with the desire to utilize and hone the skills I have obtained through my past and current work experience. I am seeking the opportunity for professional growth within your company that will enhance my knowledge of the company’s mission and operations.

EMPLOYMENT EXPERIENCE

CBP Agriculture Specialist (Sep 2019 – Present) (GS-0401-09)

U.S. Department of Homeland Security

Customs and Border Protection, San Diego, CA 92154 40 hrs./week

Supervisor: Adela Vera – 619-***-**** Salary: $59,802.00/year

Enter data into the APLT Workspace, ATS Import Cargo, USEC, and Excel spreadsheets

Serve as a consultant in the areas of inspection, analysis, intelligence gathering, examination, and law enforcement activities regarding the importation of agricultural/commercial commodities and conveyances at ports of entry

Successfully communicate with the traveling public concerning agriculture importation and address other issues of concern

Inspect equipment and work environments for safety, cleanliness, or damages

Train new CBPAS in cargo processing and passenger inspection

Daily, perform proper time management, organize, and prioritize work assignments

Effectively communicate verbally and in writing

Able to follow verbal and written instructions issued by management and senior leadership

Interview foreign arriving passengers and inspect passenger baggage for prohibited agriculture products and other contraband

Identify agricultural violations and utilize SEACATS to issue the appropriate cargo or civil penalties

Hitchcock’s (Apr 2019 – Sep 2019)

Cashier/ Customer Service Representative Part-time (20 hrs. /week)

Nick Viaggio (Manager) 325-***-****

Receive payment by cash, check, credit cards, vouchers, or automatic debits

Establish or identify prices of goods, services, or admission and tabulate bills using calculators, cash registers, or optical price scanners

Weigh items sold by weight in order to determine prices

Greet customers entering the establishment and resolve customer issues/complaints

Answer customers’ questions and provide information on procedures or policies

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate currency

Maintain clean and orderly checkout areas

Transportation Security Administration (TSA) (June 2018 – Feb 2019)

Transportation Security Officer (TSO) Part-time (20 hrs. /week)

Tammy Brown (Lead TSO) 314-***-****

●Provide security and protection of air travelers, airports and aircraft in a courteous and professional manner

●Operate various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft

●Perform searches and screening with include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conduct bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs.

●Control terminal entry and exit points

●Interact with the public, giving directions and responding to inquiries

●Engage in continuous development of critical thinking skills which may include application of risk-based security screening protocols to meet program requirement.

EDUCATION

Santa Fe Community College

Associates of Arts Degree (A.A.), attained 12/2017

Major: Biological Sciences

Cumulative GPA: 3.0 of a maximum 4

3000 NW 83 St, Gainesville, FL 32606

Florida A&M University

Aug 2011 - Dec 2015

Major: Molecular Cell Biology (76 Credits Completed)

1601 S Martin Luther King Jr Blvd, Tallahassee, FL 32307

Armwood High School

Aug 2008 - Jun 2011

General Education, (High School Diploma acquired)

12000 US-92, Seffner, FL 33584

(Graduated with a GPA of 3.77 out of 4.0)

JOB-RELATED SKILLS & ABILITIES

●Microsoft Office and other computer operations (Typing: 45 WPM)

●Data entry & maintaining records, reports, and files for management.

●Utilize Excel, Adobe, and different apps to enter data and keep track of records.

●Organizing, planning, and prioritizing work

●Able to follow verbal and written instructions

●Effectively communicate verbally and in writing

●Inspect equipment and work environments for cleanliness or damages

COMMUNICATION

●Train new employees on policies, guidelines, and assigned tasks

●Work well with other employees/teamwork

●Successfully communicate with the traveling public concerning needs and addressing issues

●Provide professional and friendly service to every customer and stakeholder

requests over the phone and in-person

REFERENCES (available on request).

Contact this candidate