Scrum Master Business Analyst

HAPPY ILAWAGBON

913-***-**** ************@*****.***

Linkedin : https://www.linkedin.com/in/happy-ilawagbon SCRUM MASTER

A seasoned professional with over 7 years of experience in Agile Software Development & Project Management in Insurance, Banking, Capital markets and Health care domains. An Agile Scrum Master at Sevita with over 3 years of IT experience in implementing Agile principles, values and Lean practices with Scrum, Kanban and SAFe. Project Manager experienced in heading large engagements with notable success in executing high-complex projects in Agile and Waterfall methodologies. Skilled as a Scrum Master in facilitating Scrum processes and conducting ceremonies

(Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective) in Agile Scrum methodology and worked on tools such as JIRA/RALLY/CONFLUENCE

• Microsoft Project

• Microsoft Suite

• JIRA/Sprint

• Data Analysis

• SharePoint

• SAFe

• Mercury Test Director, QTP

• Critical Thinking

PROFESSIONAL EXPERIENCE

Deloitte May 2017 – Present

Scrum Master

• Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint, and release planning.

• Collaborated closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing.

• Performed incident trend analysis monthly and raised problem tickets for recurring and major incidents; Provided weekly Automated Tableau dashboards showing current of IT services with automatic data synchronization to and from SharePoint

• Utilized Agile Scrum practices to help the team increase their velocity by 40% within the first year of Agile adoption.

• Enforced Kanban principles as a scrum master that resulted in a reduction of Cycle time by 30% thus increasing the team's throughout in less than 12 weeks.

• Worked with the Product Owner, BAs, and Quality Assurance Analysts on defining acceptance criteria sufficiently for testing for the creation of KBA

• Co-ordinated with Service Desk and Service Owners in the identification of Major Incidents

• Developed standard planning and reporting processes, with input from Project/Development Managers

• Working knowledge of Agile tools (Jira, Confluence)

• Effectively track the team’s progress, including burn down, velocity and release forecasting

• Facilitated Agile collaborative groups, Communities of Practice (CoP), and Agile Working Groups. Participation in Scrum of Scrum meetings

• Strong SQL development skills

Amazon June 2013 – January 2016

Business Analyst/Scrum Master

• Led the installation, operation, and maintenance of automatic switchboards and electronic switching systems.

• Supervised installation, operation, and performed field level maintenance on Internet Protocol (IP) based high speed electronic nodal systems, integrated network control centers and network management facilities.

• Associated multiplexing and transit cased subscriber interface equipment, communications security

(COMSEC) devices, and other equipment associated with network nodal operations.

• Performed network management functions in support of maintaining, troubleshooting, and reengineering of nodal assets as needed in support of operational requirements.

• Coordinated the technical aspects of a 140+ user satellite based VOIP communication system; coordinated projection progression with multiple levels of personnel ensuring accurate project completion. Extensive experience in roles such as Project management and Senior Business Analyst with excellent knowledge to the full Software Development Life Cycle (SDLC) methodologies, frame works and processes. Experienced in managing requirements from project inception through release

• Provided administration and maintain controls for tools and applications used by project management including SharePoint, Project Central, and Enterprise Project Management

• Aligned with stakeholders to ensure continuous execution of program milestones, deliverables, and success metrics providing regular updates, storyboards, and communications to stakeholders and partners for alignment.

• Managed, executed, and owned traditional localization program management tasks, such as working with stakeholders to define localization scope, coordinated handoffs and hand backs with language service providers, supporting deployment of localized assets as well as bug fixing, implementation and testing. EDUCATION CERTIFICATIONS

University of Benin, Nigeria

Political Science and Public Administration (BSc). Certified SAFe 5.0 Agilist

Certified Scrum Master (CSM)

Business and Data Analytics (certification)

TECHNICAL COMPETENCIES

Agile Framework – Scrum, Kanban, SAFe, XP, Crystal Agile Principles & Engineering Practices

Agile Meetings/Rituals, Metrics & Reporting, Estimation & Planning. Business Analytics fundamentals, MYSQL for analytics, Tableau for business data virtualization.

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