Data Entry Customer Service

Lora Townsend

**** ***** ***. ******, ** / 228-***-****/ ***********@*****.***

Summary

With a Bachelors in Science for Health Administration and Education, I am seeking a challenging job in my degree that I can dedicate my expertise and potential too. I am a highly motivated, professional, and skilled individual. Obtaining strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes customer service, shift lead positions, and many others with minimal supervision. Success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to health care. Committed to quality and excellence. Also, enjoy training, and helping others in their roles. Enjoy planning events, meeting, or activities for guest, family, and friends.

Skills

-HIPPA - VFC preparedness

-Proper storage procedure - Scheduling

-Biohazard Waste disposal - Efficient in EPIC

-Quality control - Ordering supplies and vaccines

-Data entry - Scheduling patients

-Project Planning - Screening phone calls for the doctors

-First Aid/CPR certified by AHA - Preparing documents

-Computer Skills - Time care

-Drawing blood - Coordinating meetings

Experience

Singing River Health System December 2021 till Present 228-***-****

Manager: Sharon Hackler 2021- Present

Medical Office Coordinator of SRH Pediatric Gulfport

As the Medical Office Coordinator, I complete many responsibilities daily. Making the schedule, managing time, rooming patients, taking vitals, ordering supplies, and vaccines. Registering patients and schedule for upcoming appointments. Handle any patient complaints or issues. Also, made sure our vaccines stay in range with temps, and the clinic is VFC ready at any given time. Scheduled doctors for luncheons with the Reps and passed along information needed to all employees in the clinic as needed. Made sure everyone shared the responsibilities in the clinic and all worked together as a team. Work on and process referrals to other providers and clinics. Scheduled and held meeting, and ordered supplies as needed.

Manager: Virginia Moseley 2008-2021 228-***-****

Phlebotomist As a certified phlebotomist I am efficient at pediatrics, adults, and geriatric. Worked as a phlebotomist for 13 years and as a result I am able to stick hard patients. Also efficient in neonatal. Follow procedure protocol and safety standards for the hospital and clinics. Great customer service skills with all the different cultures of patients. Assisted in making the schedule. Counseled patients to ease fears, explain procedures, and enhance cooperation from patient. Coordinated workflow based on stats, scheduled, or outpatient needs. Thirteen years of phlebotomy and medical experience. Availability open to go to any of the clinics at any time.

Accomplishments: Chosen for Employee of the month out of the whole hospital system.

Naval Branch Medical Center April 2016 till April 2018 228-***-****

Supervisor: Rick Barber 228-***-****

Phlebotomist/Lab Tech. As an employee of the Government, we followed very strict guidelines and protocols. Drew blood on multiple patients a day. Ran QC on machines daily, completed monthly CAP testing, and ran multiple POC testing such as urine samples, swabs, and A/B flu samples. Resulted labs and logged into the computer. Prepared labs to be transported to other clinics locally and across state by packaging properly and efficiently. Assisted in mass drawings to help prepare service members for deployment’s and returns. Assisted anywhere else needed as well.

Education

William Carey University 2019 – 2021 BS Health Administration and Education

Hattiesburg, MS

MGCCC 2010 – 2019 Associate of Arts

Gulfport, MS

Phlebotomy Program Jan 2008 to March 2008 Graduated

Gautier, MS (MGCCC)

D’Iberville High School 2001- 2005 High School Diploma Graduated

D’Iberville, MS

Certifications

Phlebotomy ASCP Certified since 2009

CPR certified by AHA Certified since 2008

References

Amber Granger (professional) 228- 202-4230 *****.*******@******.***

Jessica Brewer (professional) 228-***-**** ***************@*****.***

Brynn Knapp (professional) 228-***-**** *************@*****.***

Marcy Warning (personal) 228-***-**** ************@*****.***

Contact this candidate