Service Representative Customer
Resume:
Earlasha Washington
San Francisco, CA *****
*********************@*****.***
Friendly and enthusiastic customer service representative, with 5+ years of specialization in meeting, and exceeding customers needs and expectations. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Authorized to work in the US for any employer
Work Experience
Benefits Representative
American Income Life - Remote
June 2021 to September 2022
• Supervised the medical, dental vision, FSA, Life, LTD and COBRA plans.
• Aided open enrollment and the annual benefits evaluation process and ensured that the participants received needed government notifications.
• Maintained the employee benefit folders.
• Coached new hires during on boarding and handled uploading of new fire materials on the website.
• Managed routine reports and the benefit plans and even assisted manager on various projects throughout the year.
• Coordinated FSA non-discrimination testing and collaboration of the 5500 and distribution of the SAR. Food Pantry Assistant
SAN FRANCISCO FOOD BANK - San Francisco, CA
November 2020 to June 2021
• Maintained good relationships with donors.
• Organized and sorted food donations.
• Maintained donation area clean and safe.
• Loaded and unloaded food from freezers, shelves and van.
• Ensured food pantry was cleaned and ducted regularly.
• Prepared food bags according to individual needs.
• Provided assistance to other volunteers as needed. Customer Service Representative
Home Depot - Stockton, CA
November 2016 to May 2017
• Asked open ended questions to assess customer needs
• Ensured superior customer service and administrative tasks to resolve customer issues quickly and efficiently
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Provided an elevated customer experience to generate a loyal clientèle. Education
High school or equivalent
East Union High School - Manteca, CA
August 2012 to May 2016
High school or equivalent
Skills
• Order Entry
• Food Production
• Food Preparation
• Load & Unload
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