Dispatcher
Resume:
Stacey Lee
Palm Bay, FL *****
**************@*****.***
Professional Summary
I moved to Florida in August of 2022, I currently reside in Palm Bay, and work for the company Market Refrigeration, as a dispatcher, and before moving here I worked at Signature Towing, and Recovery URT Dallas, collecting payments, to release vehicles to owners, and insurance companies. I have also Managed, and leased apartments, in Dallas Tx. as well as scheduled everything for new residents moving into the community, and collected all payments due before move in, then collected monthly rental payments, and much more.
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
MARKET REFRIGERATION-Palm Bay, FL
November 2022 to Present
• Monitored driver activities, including tracking their locations, ensuring adherence to safety regulations, and providing support as needed
• Communicated with customers regarding shipment status updates, addressing any concerns or issues promptly and professionally
• Utilized GPS systems and other tracking tools to monitor truck movements in real-time for improved operational visibility
• Served as a point of contact for drivers during emergencies or unforeseen circumstances on the road
• Closely monitored driver hours-of-service (HOS) logs to prevent violations and maintain regulatory compliance
• Monitored driver activities, including tracking their locations, ensuring adherence to safety regulations, and providing support as needed
• Closely collaborated with warehouse personnel to coordinate loading/unloading schedules for optimal efficiency
• Communicated with customers regarding shipment status updates, addressing any concerns or issues promptly and professionally
• Utilized GPS systems and other tracking tools to monitor truck movements in real-time for improved operational visibility
• Served as a point of contact for drivers during emergencies or unforeseen circumstances on the road
• Developed and maintained a comprehensive database of driver qualifications, licenses, and certifications to ensure compliance with industry regulations
• Closely monitored driver hours-of-service (HOS) logs to prevent violations and maintain regulatory compliance
• Served as a liaison between drivers and management, addressing any concerns or issues raised by either party promptly
• Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while maintaining attention to detail
• Provided guidance/support to drivers during inclement weather conditions or emergency situations on the road
Call Center Dispatcher
Signature Towing/ URT Dallas-Plano, TX
August 2020 to August 2022
Call center, receive, and contact new, and existing customer about towing service's they are requesting, including Dallas Sheriffs Office, and local police police, motor club insurance companies, and private paying customers. Input correct, and updated information into the computer system for my drivers., dispatch, and schedule these calls to my drivers on duty, and incoming drivers, impounding, and release vehicles that are not on HOLD by police, to the current owner with correct, and updated information, and registration, collect cash, and credit card payments, throughout my shift, do daily cash drops, also put correct paperwork into files, and filed in correct order, as well as anything else needed from my supervisor throughout my shift.
• Monitored driver logs and ensured compliance with DOT regulations regarding hours of service
• Optimized route planning by utilizing GPS systems and mapping software to minimize fuel consumption and maximize efficiency
• Implemented a system for tracking vehicle maintenance schedules to ensure all trucks were properly serviced and inspected on time
• Liaised with customers to address inquiries, resolve complaints, and maintain strong business relationships
• Served as the main point of contact between drivers and management team for any operational issues or concerns
• Managed a high volume of incoming calls from drivers requesting assistance or reporting incidents on the road
• Trained new dispatchers on company procedures and best practices for effective communication with drivers and customers
• Mentored junior dispatchers by providing guidance on complex routing scenarios or challenging customer situations
Apartment Manager
SIMC Management-Dallas, TX
April 1998 to March 2012
Apartment Leasing Consultant, to Apartment Assistant Manager, to Apartment Manager
• Developed and maintained positive relationships with tenants, addressing concerns and resolving issues promptly
• Conducted regular property inspections to ensure compliance with safety regulations and maintenance standards
• Collaborated with maintenance team to prioritize and schedule repairs, ensuring timely resolution of maintenance requests
• Created and managed budgets for each property, optimizing expenses while maintaining high-quality services
• Negotiated contracts with vendors for necessary services such as landscaping, cleaning, and security
• Implemented resident retention programs including community events and referral incentives, increasing tenant satisfaction
• Performed market research to stay updated on rental rates in the area, adjusting pricing strategies accordingly to maximize revenue
• Led a team of leasing agents in effectively marketing available units through online listings, social media campaigns, and local advertising channels
• Conducted thorough background checks on prospective residents, to ensure they qualify for the unit size they were applying for
• Developed comprehensive lease agreements that protected both the landlord's interests and residents rights
• Maintained accurate records of rent payments, late fees, lease renewals, move-ins/outs using Rent Roll, and Yardi software
• Successfully resolved disputes between tenants through mediation techniques
• Streamlined the application process by implementing an online portal reducing processing time
• Reduced vacancy rates from 86% to 99% within six months through targeted marketing campaigns
• Improved overall tenant experience by implementing responsive maintenance request, within an average response time
• Developed and implemented emergency preparedness plans, ensuring the safety and well-being of residents during critical situations
• Collaborated with legal counsel to ensure compliance with local housing laws, fair housing regulations, and eviction processes
• Maintained accurate financial records including rent collection, expense tracking, and budget forecasting for each property
• Coordinated move-in/move-out processes including inspections, security deposit handling, and unit turnover procedures
Education
2 years community college basic degree in Marketing Richland Community College-Richardson, TX
August 1996 to May 1998
Skills
• Dispatching (4 years)
• Phone etiquette
• Microsoft Excel
• Customer Service (10+ years)
• Data entry
• TOPS, and TOWBOOKS computer system (2 years)
• Serving Experience (10+ years)
• POS (10+ years)
• Microsoft Word
• Microsoft Outlook
• Organizational skills
• Typing
• Account Management (10+ years)
• Microsoft Office
• Cash Handling (10+ years)
Languages
• English - Expert
Certifications and Licenses
Driver's License
TDLR
August 2020 to August 2023
Texas Department License Registration inside towing operations
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