Call Center

Location:

Salary:

45,000

Posted:

October 09, 2022

STACEY LEE

& 214-***-**** & **************@*****.*** 9 Palm Bay, Florida 32909

Career objective

Diligent professional with years of work experience and a proven knowledge May 1998

of contract compliance, customer needs assessment and key account ACCOUNTING

management. Aiming to leverage my abilities to successfully fill a role with

your company.

Richland Community Collage,

Dallas, Texas

>< eT a eraas May 1995

Lakeview Centennial High School,

Aug 2020 - Aug 2022 CALL CENTER / DISPATCHER Garland, Texas

URT Dallas-Signature Towing, Plano, Texas

Receive incoming phone calls from insurance

companies, requesting our services to pickup,

and drop off damaged, and or non working

vehicles at different repair shops.

Receive incoming calls from sheriffs offices, and

local police departments requiring our services

for vehicle pickup, due to arrest, and or vehicle

accident. Impound, and release vehicles to

registered owners, with updated, and current

proof of documentation. Contact on shift

drivers, with information, and current location

of where there services were being needed at

the time. Schedule future vehicle pickups for the

next shift of drivers coming into work. Kept

good relationships with current, and new

customers interested in our service, and de

escalated, any arising issues with upset

customer, in person, and or over he phone as

needed.

e Problem Assessment * Customer File Maintenance