Safety Officer Customer Service

PATRICIA F. DODD

*** **** ********** *** · Lowell, IN 46356 · ********.******@*****.*** · 219-***-****

Bachelor in business administration degree, prepared to leverage contributions and education in healthcare to manage patient needs and provider customer service goals.

SUMMARY OF QUALIFICATIONS

Versed in medical terminology and human anatomy, pharmacology, using operating equipment, including surgical instruments, endoscopy, sterilizers, instrument washers.

Trained and professional utilized spreadsheets and reporting to distribute and manage confidential data; managed demanding workloads using strong oral and written communication and interpersonal skills.

Demonstrated abilities of leadership, management, conflict resolutions, OSHA, and HIPAA in diverse environments.

Computer & System Proficiency: MS Word, Excel, PowerPoint, & Outlook; Adobe; SAS; Campus Vue.

Maintained Surgical Technologist Program Accreditation: Met or exceeded standards that include student retention, job placement, certification pass and participation rates, and survey return and satisfaction rates.

Human Resource abilities in training and educating instructors and healthcare providers, coaching and providing annual evaluations, hiring employees including all mandatory forms and training and keeping employee and student files up to date to employment and regulatory standards.

Recordkeeping Budget Preparation Financial Analysis Customer Service Sales & Marketing Business Management Public Relations Advertising Accounting Finance

EDUCATION & TRAINING

Bachelor of Business Administration, March 2013

Everest University Online, Orlando, FL

Certifications & Professional Development

Certifications: Certified Surgical Technologist, CPR,

Certificates of Completion in: Working in a diverse environment, Leadership, Management, Conflict Resolution, OSHA and HIPAA.

PROFESSIONAL EXPERIENCE

APAC SURGICAL CENTERII Crown Point, IN 2016-PRESENT

Associate Clinical Administrator

Manage staff schedules and PTO

Maintain staff files with annual requirements and new hire information.

Conduct monthly staff meetings and maintain documentation/meeting minutes

Problem solve the daily flow of the schedule for staff, doctors and equipment

Maintain linen and laundry flow and count

Conduct annual staff competencies and education

Maintain monthly drug and supply outdates

Oversee infection control and safety officer.

Ensure facility is up to date with state and Joint Commission standards

Assist with monthly/quarterly/annual reports

Certified Surgical Technologist

Assist surgeons with a case load of 10 to 35 cases daily Pain management, podiatry and plastic procedures.

Sterile Processing Technologist

Sterilize and monitor the control system of all surgical instrumentation, reusable supplies, and sterilizers

Materials Manager

Control, manage, and order inventory of surgical supplies, medications and pre/postoperative supplies in order to ensure the needs of the patient, anesthesiologist and surgeons were met through a computerized tracking system.

FRANCISCAN HEALTHCARE Munster, IN 2014-2019

Certified Surgical Technologist/PRN Status

Assist surgeons with a case load of 10 to 20 cases daily in general, plastic, ophthalmic, obstetric and gynecologic, genitourinary, otorhinolaryngologic, maxillofacial, and orthopedic procedures.

Control, manage, and order inventory of surgical supplies, medications and pre/postoperative supplies in order to ensure the needs of the patient, anesthesiologist and surgeons were met through a computerized tracking system.

Sterilize and monitor the control system of all surgical instrumentation, reusable supplies, and sterilizers

Everest College MERRILLVILLE, IN 2005-2015

Surgical Technologist Program Director 2005-2015

Coordinate curriculum and accreditation standards for Surgical Technologist Program.

Assist with program revisions in the curriculum by creating new syllabi for each course and updating the program layout allowing students to be better prepared for the National Certification Exam

Assist in the enrollment process through interviewing each applicant, reviewing the program and student expectations, and completing a background check and drug screen on each applicant.

Created and maintained relationships with hospitals and doctors to provide employment and clinical sites for students. Contract agreements and insurance documentation was created and maintained annually.

Schedule and mentor 5 instructors and up to75 students. Provide professional development and career development opportunities. Evaluate and advise on progress annually as needed.

Develop and maintain financial budgets which include instructor salary, student enrollment, student retention, faculty supplies and student consumable supplies.

EVEREST COLLEGE Merrillville, IN 2000-2005

Surgical Technologist Instructor 2000-2005

Instruct a class of 25 students in a variety of courses: Anatomy and Physiology, Microbiology, Pharmacology, Law and Ethics, Medical Terminology, and Surgical Technology.

Maintained student attrition of 75% or above.

Create lesson plans, assignments, and tests that included using power points, the Smart Board and the internet.

Grade assignments and advise students on their progress to ensure success.

Accrediting Bureau of Health Education Schools FALLS CHURCH, VA 2008-2010

Evaluator / Surgical Technologist Program Specialist

Evaluate the programs standards and processes to ensure a quality education was provided through meeting accreditation standards.

Review the programs curriculum, syllabi, catalog, placement rates, retention rates, survey return and satisfaction rates, budget, admission policy and standards, and certification pass rates

Communicate in written and verbal documentation the findings to the campus president and the accreditor.

Munster Same Day Surgery MUNSTER, IN 1998-2004

Lead Certified Surgical Technologist/Materials Manager/Spd Tech

Assisted surgeons with a case load of 10 to 20 cases daily in general, plastic, ophthalmic, obstetric and gynecologic, genitourinary, otorhinolaryngologic, maxillofacial, and orthopedic procedures.

Controlled, managed, and ordered inventory of surgical supplies, medications and post operative supplies in order to ensure the needs of the patient, anesthesiologist and surgeons were met through a computerized tracking system.

Sterilized and monitored the control system of all surgical instrumentation, reusable supplies, and sterilizers.

BURLINGTON COAT FACTORY MERRILLVILLE, IN 1992-1998

LINEN DEPARTMENT MANAGER

PROFESSIONAL ASSOCIATIONS

Member, Association of Surgical Technologist & State Assembly

Education Committee Member, Indiana State Assembly

Humanitarian Award 2008

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