Care Giver Volunteer Assistant

ANDREA MAYS-JONES Manassas, Va

Mobile: 704-***-**** Email:*************@*****.*** PROFESSIONAL PROFILE

Highly motivated and dedicated Memory Care Director with a passion working with Senior Citizens and Community engagement. Strong customer service, organizational and multi-tasking skills while working in a fast-paced environment. Experience supervising, training and coaching staff members. Adaptable team player recognized for willingness to learn and work independently.

SKILLS

Microsoft Office Windows- Outlook, Publisher

Typing 65 wpm, Internet Research

AL Advantage, Yardi, CarePoint, Power DMS,

ADP, Illustratus, SMILE

Office Management and Supervisory Experience

WinFax Pro, Efax, Various Scanners/Plotters

Zoho CRM, Dropbox, SharePoint, Recruiting/Sourcing

Concur, People Soft, People click, Ability Smartforce, Taleo,

PROFESSIONAL DEVELOPMENT

Team Leadership, Mentor Programs

Talent Selection/Assessment

Training and Development

Time Management & Interpersonal Effectiveness

Budgeting, New Employee Orientation/On boarding

Human Resource Management

EMPLOYMENT HISTORY

Brightview Senior Living, FairOaks Va 6/21- Present

Director of Memory Care

Lead and direct all care services within Wellspring Village Memory and ensure exceptional quality and care services.

Oversee the implementation of programming and activities along with the Life Enrichment Director. Plan programming to help engage and stimulate residents of Wellspring Village Memory Care.

Recruit, retain, coach, motivate, and lead a team of high performing associates that deliver Brightview Senior livings mission and brand.

Develop, monitor, and adjust work schedules to ensure adequate staffing to meet departmental needs.

Manage Budget, conduct routine rounds of the community, participate in initial and ongoing resident assessments to help identify needs and changes in condition, assist in the development of the Resident Services Plan, participate in regular resident and family meetings, and help conduct new hire training and monthly in-service trainings.

Harmony At Chantilly, Chantilly Va 6/19 – 6/21

Director of Memory Care

Supervised PCA's/CNA's/Med Aides to ensure team members are performing at a high level of customer service and providing exceptional care for the residents while promoting a culture of teamwork. Maintain compliance with all regulatory requirements, adhere to all company policies, procedures and conduct appropriate in-services and staff meetings. Establish and maintain a positive working relationship with all departments.

Oversee the implementation of programming and activities, along with the Life Enrichment Director. Ensure team members are properly trained for the neighborhood and caring for residents. Train care staff on the Best Friends Approach to Dementia Care. Assess residents needs with clinical team and provide updates to appropriate individuals as it relates to care changes in a resident condition and initiate interventions as necessary. Report incidents in a timely manner and maintain a high standard with regards to record keeping and resident documentation.

Assisted new residents and their families as they transition to life at Harmony Square. Effectively communicate with resident families by responding to questions/concerns promptly.

Participated in Resident/Family Care Conferences and Family Call Program. Schedule, organize and participate in Circle of Friends and Alzheimer's Support Group meetings on a monthly basis.

Oversee dining experience, monitor residents diets to ensure adequate nutrition. Implement measures to assure resident wellness and safety with the clinical team. Identify risk factors for residents and initiate interventions.

Sunrise At George Mason, Fairfax Va 1/19 – 6/19

Activities Volunteer Coordinator

Organized resident activities, on and off premises including parties, holiday celebrations, Special Events, movies, games and exercise programs.

Implemented and directed the activity programs for residents. Develop, maintains and distributes activity calendar, newsletter and resident activity sheets.

Created and maintained an exciting, innovative and balanced activity program which includes evenings and weekends. Assured activities were developed to include residents at all levels.

Incorporated resident feedback into the activity program and schedule; Submitted comments from residents and others to assist in quality improvement. Evaluated current programs, initiated changes for improvement and documented residents participation in group and individual social programs.

Sunrise At FairOaks, FairFax, Va 11/18 – 1/19

Activities Volunteer Assistant

Assist in maintaining a balanced resident centered activity program for the Sunrise community following the Activity Program Guidelines, Programming Guide(s) and direction from immediate supervisor

Assisted with and supports the networking actions for retaining a volunteer base, maintaining a relationship with local businesses, organizations and schools

Demonstrated proficiency and understands the QA (Quality Assurance Process) & essential quality service standards pertaining to enriching resident centered activities and programming; partners with community team in striving for excellent quality care & service delivery as measured in the QA process

Partners with team to ensure community follows all federal, state, local laws & regulations & Sunrise quality standards for resident care and services.

Sunrise At FairFax, Fair Fairfax Va 7/18- 11/18

Life Enrichment Manager

Responsible for leading day to day activities programs for Sunrise Senior Living Residents.

Lead activities, programs and organize in-house and outside events that enrich the lives of Sunrise Assisted Living, and Memory care residents.

Maintained calendar of activities and events that provide a variety of resident and family centered experiences.

Monitored Monthly expenses and statements.

Collaborated with other Coordinators and the Executive Director to develop and maintain relationships with local schools, businesses and social organizations to establish an active network of volunteers and community resources.

Demonstrated proficiency and understand the (Quality Assurance Process) and essential quality service standards pertaining to enriching resident centered activities.

Sunrise At George Mason, Fairfax Va 2/17 -7/18

Life Enrichment Manager

Build meaningful relationships with residents and their families while assisting with activities of daily living.

Evaluated resident’s interest and involvement in life Skills. Develop Life Skills tailored to each resident’s unique needs and abilities.

Engaged residents in Community Activities such as Health and Wellness, Arts and Crafts, Memory Stimulating Activities, Social Events and Life Skills throughout the day and evening.

Assisted in maintaining inventory of Life Skills programming supplies

Assisted residents with outside Life Skills, Programs and Services.

Concierge

Provided excellent hospitality to all residents and visitors at the Sunrise Community.

Managed both external and internal calls and communicating messages.

Provided Administrative Support to Executives, Directors, Coordinators and Managers.

Monitored Bistro area for refreshments, music and cleanliness

Home Instead, Manassas Va 9/17 -9/18

Personal Care Giver - PT

Assisted client with daily living activities, personal grooming, manage schedules and ensure all doctor’s appointments are kept.

Performed light housekeeping duties, meal preparation, medication reminders and assist with managing incoming mail.

Assisted client complete prescribed therapy and exercise routine.

Removed safely hazards and report issues or problems client might be experiencing to management and/or family members.

Followed care plan, home regulations and ensure safety practices are consistently implemented.

Strata Solar, Remington Va 6/17-10/17

Construction Administrator –Short term Contract

Assisted project managers with administrative functions as well as assist engineers in developing and maintaining project documentation.

Assisted with drawings, specifications, meeting minutes, transmittals, request for quotes, vendor submittals, reviews and submit documents for approval.

Assisted in general administrative tasks such as answering phones, faxing, copying, filing, organizing, mailing, and expediting information as needed for each manager.

Assisted in maintaining and refining electronic files system and standard documents using Microsoft Office, SharePoint, PowerPoint, and other software.

Organized large amounts of information into a coherent, meaningful format.

FCI Federal, Asburn Va

Administrative Security Coordinator-Short term Contract 11/16-4/17

Provide office administrative support services relating to E-QIP application processing; including but not limited to answering calls; emails; photocopying; filing, FedEx preparation and scanning documents for electronic use.

Reviewed submitted application to ensure the candidates have provided the correct information. Point out incorrect and missing information on the application and draft correction letter to candidate to make corrections so investigators can follow through with background check.

Scheduled dates and times for investigation interviews.

Entered information from source documentation in various automated systems using formatted input screens.

Kept various logs using excel spreadsheet to evaluate follow up calls and timeliness to get application review completed. Generate records and reports.

Screened legal documents to determine the accuracy of the data contained in them and determines which require corrective action.

Carolinas Healthcare Systems, Charlotte NC 2/16 – 6/16

Administrative Analyst- Short term Contract

Assist with CTC logistics, including training schedules, registration, classroom setup, supply ordering, reports and general classroom documentation. Under immediate supervision, assist with departmental interactions with various IS and CHS groups to determine admissions into required courses for continued employment. Provide customer service in the support center and CTC by researching questions and problems presented by employees of the organization.

Assisted with 5000+ employee enrollments in required training for continued employment into PeopleSoft.

Ran reports in Access, Peoplesoft and SharePoint.

Participated in special projects and studies, which require analysis of Information System data.

Assisted in the coordination of daily activities for completion.

Clare Medical, Charlotte NC 10/14 –1/16

Community Relations Coordinator

Identified contacts and communicate with key referral sources throughout the territory for the purpose of creating relationship which result in referrals for visiting physician home medical care.

Increased company client base by more than 50% in less than 1 year through communication and cold calls. Planned and coordinated over 30 senior living activities and visiting physician events.

Developed lead reports for field reps and visiting Physicians to meet with communities each week, both scheduled and unscheduled appointments using outlook and zoho calendar. Utilized CRM for complete and accurate referral source data capture, tracking notes and follow up.

Implemented referral client list to execute an effective and ongoing email and postal mail campaign.

Developed marketing team goals for field reps to achieve greater awareness of Clare Medical services and programs.

Identified new marketing opportunities (prospecting) by monitoring market trends and community activities, community events and customer needs.

Campus Crest Communities, Charlotte NC 12/12-10/14

Construction Administrator

Provided advanced executive office support to VP's and Directors of Pre-construction and Design, enabling best use of executives' time resulting in optimum productivity.

Developed and implemented scheduling solutions utilizing productivity techniques that improved overall process, eliminating nonvalue processes and reducing expenses.

Completion of projects within budget ahead of schedule. Process and research invoice payment delays, expense reports and manage project data report.

Organized construction needs to avoid construction delays when procurement problems arise by managing and developing new strategies. Prepared outlined drawings from civil engineers, vendor W9 set ups. Review and submit work orders on behalf of PM’s, Notarize work orders and legal documents.

Contingent Resource Consultant- Seasonal Part time, Charlotte, NC 10/09-9/12

Recruiter/ Sourcer

Managed recruiting search firm servicing clients across several business lines. Assist recruiters in augmenting their recruiting/hiring process.

Recruitmented for National retail and IT companies. Various positions including administrative support and C-level. Track interview process and make recommendations as appropriate. Recruit candidates from multiple internet sources such as social media, database research, personal and employee referrals.

EDUCATION

CPCC Charlotte, NC

HR Certificate Program

Mercer County Community College

Career Training Institute, Trenton, NJ

Certificate in Software/PC Applications

Certificate in Business Administration

Health Science Academy

Nutritional Therapist

Lincoln Technical Institute Formally The Cittone Business Institute, Princeton, NJ

Office Automation Specialist/Database Mgmt Certificate

Office Administration

Certified Personal Care Giver- Senior Living

Virginia Dept of Social Services Health & Safety Training

CPR/First Aid Certified

CDP - Certified Dementia Practitioner

BFMT – Best Friends Master Trainer

Person Centered Dementia Trainer

Virtual Dementia Tour Trainer

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