Crew Team Member
Resume:
Florence ransom Phone
****************@*****.***
Location
New Braunfels, United States
About me
My name is Florence Ransom I am 44 years old moving back from Dayton Ohio to New Braunfels Texas looking for a job I am a hard worker always giving 100 percent and believe I will be an asset to the company I am a people person and always willing to learn new things I know how to do lottery money orders and handle cash
Experience
Waitress, IHOP 2019 – Present
Serving customers taking orders cashing out making sure they are happy Crew Member/Shift Lead, Kentucky Fried Chicken/Taco Bell 2016 – Present Responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served and that the restaurant crew is well trained and provides good customer service. Maintained a clean, organized line with properly functioning line equipment. In addition to following policies and procedures, my principal responsibilities included, but were not limited to: Food Quality - Making sure great tasting, high quality food is served. Resolving food quality issues. Managing food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures. Customer Interaction - Resolving customer incidents and working to ensure positive customer experiences. Team Management - Managing crew breaks, shift changes, shift meetings, and line schedules. Developing and cross-training all front of house Crew. Assisting with Crew performance reviews and the resolution of performance issues. Training and developing future crew members. O ce Administration - Assisting with miscellaneous o ce administration duties such as: banking, cash handling policies and responsibilities, and o ce paperwork. Overseeing o ce equipment and making sure o ce supplies are ordered as necessary. Ensuring the proper quantity of supplies are available as needed. Troubleshooting back of house computers and POS system. Miscellaneous - Ensuring the line and reach-in cooler are organized and clean. Managing daily and weekly cleaning of the line, dining room, restrooms, and patio. Assisting with the execution of marketing promotions. Service Coordinator, Meijer's 2022 – Present Dayton, United States Running shift doing breaks cashing people out lottery money orders Crew Member, Target 2020 – 2021 Lake Jackson, United States Waitress, SPAGHETTI WAREHOUSE 2019 – 2020
Waitress/Hostess/Cashier, SPAGHETTI WAREHOUSE 2019 – 2020 One on one contact with customers. Handling food cashing out customers. I would sing to all my customers for their birthdays and christian music if asked.
Waitress, SPAGHETTI WAREHOUSE 2019 – 2020
Serving customers taking orders delivering food and cashing out cuatomers Waitress, Sonterra Country Club 2019 – 2019
Serving customers cashing out customers
Waitress, IHOP 2018 – 2019
Store Manager, Kentucky Fried Chicken/Taco Bell 2013 – 2016 Demonstrated excellent customer service, leading teams by example. Maintained strong, positive relationships with team members through recruiting, training, performance evaluation, coaching, discipline, encouragement, and proper scheduling while keeping the General Manager informed of progress. Greeted customers, solicited feedback regarding product and service quality, and utilize feedback to initiate immediate improvements in the shift.
Utilized the sales and marketing plan as a basis for setting customer service goals, and ensure that the sales plan is in line with Period and Quarterly projections.
Tracked and audited sales, food, labor, cash and expense items each day. Posted invoices as they incur and reviewed weekly/monthly in-store operating statements.
Ensured accurate inventories were conducted regularly, and maintained e cient ordering. Investigated and ensured accurate, timely reporting of all safety incidents. Ensured team members and team leaders follow accurate cash handling and security procedures. Completed all required paperwork, adhering to timelines and proper procedures. Communicated all complaints involving KFC/Taco Bell policy violations to upper management. Maintained strong communication with General Manager and sta to ensure operations run smoothly and all concerns are addressed appropriately.
Assumed any additional responsibilities as assigned. Crew Member, Chipotle 2012 – 2013
Utilizing knowledge of positional skills, customer service and courtesy, health and safety regulations and all Chipotle policies and procedures. Providing quality products and service in a clean and safe environment to each and every customer. Food Preparer, Steak N Shake 2010 – 2011
Prepared food by cutting, chopping, and wrapping dishes and meals and setting up the food for storage and rotation. Worked assigned schedule which included multiple shifts, weekends and holidays. Handled sh, beef, pork, poultry and other food products complete paperwork communicate with Supervisors and co-workers followed directions as a member of a team. Exposed to extreme temperature changes working in a cold room of 50 degrees or less for extended periods of time. Able to lift, push, pull, and move product, equipment and supplies up to twenty ve pounds. Demonstrated competencies to be Successful in the Position such as: Thinking - Information search and analysis, problem resolution skills. Engaging - understanding others, team leadership, developing people. Inspiring - in uencing and building relationships, motivating and inspiring, communicating e ectively Achieving - delivering business results under pressure, championing performance improvement, customer focus
Education
Everest institute gahana
MIBC, Certi cate
Skills
Assets Kitchen Counters Food Law Food controls food processing technology Occupational Safety And Health Sales Snack Food Quality Of Service food customer-interaction Crew Team Management Customer Service Training Languages
English (Native)
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