Customer Service Accounting Manager

CARLO GIAIMO

TECHNOLOGY SOFTWARE PUBLIC & PRIVATE COMPANIES

330-***-**** *********@*****.***

FINANCE EXECUTIVE DIRECTOR OF GLOBAL PRICING DEAL DESK MANAGEMENT Senior leader with over thirty-four years of Controllership, Pricing/Contract Management, Deal Desk Management, Strategic Consulting, Process improvement, Senior Management experience in the private sector. Strong team building skills and proven ability to manage in cyclical markets, resolving complex issues and improving profitability.

Business Partner Operations & Leadership

Strategic Planning

Financial Reporting

Financial Planning and Analysis

Pricing Strategy

Budgeting, Forecasting, Business

Planning

Risk Management/Contract

Negotiations

Start Up Businesses

Team Leadership

Operational Restructuring

Coaching and Mentoring

GAAP Accounting

SOX/Internal Controls

Deal Desk Management

PROFESSIONAL EXPERIENCE

Automatic Data Processing, 7.5 Billion Leading Provider of Payroll and HCM Services Senior Director of Global Pricing 2015 to 2022

Developed and implemented Global Pricing System covering 140 plus Countries successfully leading to 250 million business within 9 years.

Worked with 3rd party programmers on internal tools with a focus on Continuous improvement changes which improved accuracy and contract cycle times by 30%.

Owned approval of Global Pricing and worked closely with Sales, Customer Service and Legal to resolve client Contracting Concerns.

Ensured Business Partners consider, understand, and contribute to pricing system improvements.

Liaison with Sales to discuss and implement a pricing Strategy.

Provided front line support and approval of the largest Global Payroll Business by finding creative ways to structure deals through Financing, Promos and other creative means.

Provided input and guidance around standard language to include in contracts.

Influenced the strategic direction of global pricing which lead to double digit growth in Sales over 9 years.

Core team member supporting the implementation HCM International with sales of over 10 million dollars in the 3 years.

Contributed to the design and implementation of new Pricing Global Product offerings.

Ensured business is financially viable with taking appropriate risk by performing ROI and Margin Analysis

Finance Executive 1996 to 2015

Provided financial oversight for 500 Million Business, Including Financial Reporting, Strategic Planning, Budgeting, Order to cash, and SOX compliance.

Managed a team of four (4) direct reports and a team of 30 across multiple locations. Received numerous awards for exemplary performance.

Partnered with other Senior Leaders to create and achieve ambitious annual Financial Plans, achieving Region of the Year 12 of 19 years and 8 Presidents Clubs (most prestigious honor within ADP).

Insured Compliance to GAAP and SOX controls.

Managed Priced Realization using tools and data to maximize successful financial outcomes.

Led a team of 34 through Transformation of Centralized Order to Cash organization while delivering stellar results and positive outcomes for a majority of my staff.

Transformed how we manage Pricing through new technology and tools.

Partnered with Sales and was Final Approvals, taking appropriate Risk when required by considering initial investment, long term profitability and logo.

Coordinated Talent Management and recruiting efforts for the department, including screening, interviewing, and facilitating the decision process. Accounting Manager 1993-1996

Responsible for leading the Billing and Collection team of 13 associates.

Lowered Accounts Aging from 5% to consistently under 2%.

Lowered Bad Debt expense by 200%.

Developed and presented training sessions to the entire department on multiple occasions.

Implemented internal controls to improve accuracy in invoicing.

Effectively Lead Mentored and developed Associates and promoted to other roles within the organization.

Staff Accountant 1987-1993

Performed all related accounting functions, Journal Entries, Balance Sheet Analysis, Bank Reconciliations, Financial Reporting, Financial Analysis, and General Ledger entries.

Assigned as a team lead for the majority of Financial Projects, I was assigned to, and exemplified strong collaboration and teamwork with colleagues, company contacts. EDUCATION

Bachelor of Business Administration, Accounting,

Cleveland State University

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