Customer Service Admin Assistant
Resume:
AREAS OF EXPERTISE
• Anti-Money Laundering • Banking/Small Business & Personal Lending
• People & Performance Management • Research Competencies
• Process Improvement Initiatives • Analytical Thinking
• Organizational Skills • Strategic Technical Compliance & Execution
• Company Asset Protection • Team Leadership
• Enhanced Due Diligence
• Technical Administrative Support
• Microsoft Office Suite
• Due Diligence and Risk Management
SUMMARY OF CORE QUALIFICATIONS
Collaborate with Independent Sale Operators, Alliance Partners, and Relationship Managers to implement risk management strategies and customize merchant needs. • Ability to maintain strong investigative skills; and ability to work independently, demonstrated extensive banking and Compliance knowledge. • Have strong analytical skills and the ability to work through complex issues in a structured and methodical manner. • Experience in the AML field, particularly in relation to SAR/AML/KYC/OFAC/EDD/CDD reporting • Effective communication, collaboration, and problem-solving proficiencies along with commitment to work within team-environment dynamics. Proven aptitude to work well under pressure, quickly learn job functions, and effectively handle multiple tasks while remaining calm. WORK EXPERIENCE
DR Horton 11/2021 – Present
Permit Coordinator
Maintains accurate records documentation and company files pertaining to permit applications on an ongoing basis. Managing deadlines and progress across the team to ensure the project is delivered on time. Collaborate with team members to ensure projects stay on track by lining up permits and expediting the process for all parties Selected Contributions:
• Oversee the building construction application approval process, issuance, of permits, plan submittals, plan processing, and fee assessment and payment processing.
• Ensure timely processing of plans, permits and applications, coordinating the routing and tracking of plans to various departments and outside agencies for required reviews and clearances: perform follow-up phone calls to ensure timeliness of response from other departments and agencies.
• Provide case management of complex building construction application.
• Monitor and ensure completion of denied comments are adhered to. Coordinate plan approvals with internal departments and outside agencies including Pasco County and Hillsborough County. Suncoast Credit Union 1/2019 – 10/2021
KYC Analyst I
Performed review of Currency Transaction Reports (CTR) on members conducting cash transactions more than $10K daily. Verifies CTRs generated by ensuring compliance with the Bank Secrecy Act, Anti-Money Laundering, and Patriot Act are adhered to. Ensures regulations set by the Financial Crime Enforcement Network (FinCen) are followed. Works CTR reports daily, in accordance with FinCen guidelines ensuring due diligence is demonstrated appropriately. Tracking and logging teller errors as a corrective measure to be aware of mistakes made. Maintains and updates High Risks accounts in Yellow Hammer to be investigated by AML for any suspicious activities. Completes trainings requested by management team to understand employee’s role in maintaining effective BSA/KYC compliance requirements.
Selected Contributions:
• Performed independent check of KYC information.
• Completes analysis of transactional information to identify risk, trends, and potential wary activity.
• Improved and implemented customer risk rating criteria with KYC management and procedure for both consumer and corporate customer.
• Performed research analysis on payment patterns & transaction history to reconcile discrepancies.
• Conducts risk rating analysis to ensure that accounts are properly risk-rated.
• Conducts periodic reviews of the accounts of Special Category Customers, and other high-profile individuals.
• Performed special projects as required and any duties as assigned.
• Implemented process to improve efficiency in the daily workflow of combatting fraudulent activities.
• Worked closely with the branch management team to obtain relevant information needed to verify and analyze potentially fraudulent activities.
CARMEN HENRY
Highly motivated and revenue driven individual with over twenty years’ experience in all aspects of managing people, sales, marketing, customer service, compliance, auditing, business development, and facilitator. Determined hands-on leader adept at problem solving and creating value added strategies that enhance revenue. Extensive experience in project management and telecommunications servicing high profile clients and finance institutions. Strong background in financial services and customer services, with a unique desire for excellence and success. Ability to assist with time sensitive projects and day to day work by successfully navigating through challenging situations as needed. Looking forward to work in a team-oriented organization where my excellent communication skills and strong work ethic can be used to a maximum capacity
******.*.*****@*****.***
2435 Hibiscus Bay Lane2435
Brandon Florida 33511Hibiscus Bay Lane
CH
Bryan Glazer Family JCC 4/2018 – 11/2018
Event Associate
Assisted with planning and implementing logistics of meetings, conferences, events, trade shows, and training courses, including venue selection, food and beverage planning, A/V planning, registration, sponsorship, and coordination of marketing materials and communications. Drafted timelines, budgets, CMPs, sponsorship prospectuses, tracking documents, and other event-related communications. Worked with event sponsors to ensure benefits are properly received and executed. Supported coordination of the set-up of online meeting registration systems/sites; create registration reports and provide to client on a regular basis. Provided support to events team with establishment of post-conference reports to the client. Provided administrative support to the Events team; managed other projects as needed.
Selected Contributions:
• Managed a work environment, while maintaining a professional experience for both customers and staff.
• Monitored event activities to ensure compliance with applicable regulations and laws. Satisfaction of participants, and resolution of any problems that arise.
• Inspected event facilities to ensure that they conform to customer requirements.
• Created detailed event overviews to guide store staff and regional managers to ensure consistency and streamlined events
• Supported all team members and the wider marketing team on various ad hoc tasks, as and when required MetLife 06/2014 – 03/2018
Business Procedures Consultant/Admin Assistant
Responsible for performing daily office task such as filing, distributed incoming and return mails, maintained records, copying, posting, and other similar duties. Assisted Manager by following organization and department procedures to complete tasks and special project assignments in a timely manner. Collaborated and acted as a liaison with client’s Administrator to assist with problem resolution and trouble shooting. Lead and coordinated implementation of new clients and the addition of company’s product lines to existing clients.
Selected Contributions:
• Provided exceptional customer service to ongoing customer delivery and client satisfaction by listening and help to find a relevant solution to their needs.
• Coordinated and facilitated client meetings, in person or via conference call, and prepares materials, agendas and presentations.
• Assisted in facilitating the execution of contracts to ensure compliance.
• Resolved issues in a professional and tactful manner and provide relevant solutions that meets their needs. The Bank of Nova Scotia 01/1990 – 08/2013
Compliance Operations Sales and Service Manager
Performed review of Currency Transaction Reports (CTR) on members conducting cash transactions more than $10K daily. Verifies CTRs generated by ensuring compliance with the Bank Secrecy Act, Anti-Money Laundering, and Patriot Act are adhered to. Ensures regulations set by the Financial Crime Enforcement Network (FinCen) are followed. Works CTR reports daily, in accordance with FinCen guidelines ensuring due diligence is demonstrated appropriately. Tracking and logging teller errors as a corrective measure to be aware of mistakes made. Maintains and updates High Risks accounts in Yellow Hammer to be investigated by AML for any suspicious activities. Completes trainings requested by management team to understand employee’s role in maintaining effective BSA/KYC compliance requirements.
• Servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.
• Quickly established credibility with clients by being friendly and courteous by building rapport with customers.
• Implemented corporate or departmental policies, procedures, and services standard in conjunction with management, including coaching, and motivating direct report.
• Promoted the bank’s products and services by consistently cross-selling at every opportunity.
• Initiated skill building sessions to provide tellers with better knowledge and a clearer understanding of the products and services offered.
• Consistently provide coaching on a weekly, bi-weekly, and monthly basis to my team covering challenges, successes, and action plans initiatives, to develop effective skillsets and work towards building self-developing personal goals.
• Ensured adherence to bank policies and procedures, maintained control of the vault, and performed teller duties as needed.
• Actively participated in sales meetings, balanced the banking center daily, created various banking reports, reviewed, and monitored cash significant reports, cash overages/shortages reports.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Performed Small Business Lending to high-end clientele and Personal lending to potential clients. EDUCATION & TRAINING
St. Croix Central High School
High School Diploma 1984
Rasmussen College
Human Resources Business Management - Completed one year CERTIFICATES
• Human Resources Generalist
• Corporate Event Planning
• Life Coach
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