Customer Service, Management, Server, Bartender, Sales,Volunteer Coach

BRIAN T. E. NORTON

** - *** ***** **. ** Salem, OR 97306 503/428-8951

SKILL SUMMARY

Management/leadership experience

Excellent sales experience/background

Excellent interpersonal/communication skills

Committed to quality performance and customer service

SERVICE and HOSPITALITY

Route 99. December 2020 - present

Originally hired to bar tend company Christmas party

Lead sever in Dining, evening hours

Excelled during statistically busy nights and special functions; lead sales in desserts and cinnamon rolls

Half Penny. Salem, OR July 2017 - March 2020 (full time Dec. 2017 - Mar. 2020)

Promoted to Supervisor (9/2019); Lead Bartender at time of COVID shutdown:

Closer Friday, Saturday, Sunday, Monday, Tuesday

High volume: mixology, beer & liquor, food dining service, lotto, glassware, cleanliness

Prepared drinks for 2 servers (20 - 30 seats each), 8 bar tab guests, own table of 6 seats (Friday & Saturday)

Managed personal section & clients; assisted other staff in their sections

Volunteered to assist during record-breaking specials: Thanksgiving (2018 & 2019), Christmas 2019, Feb 2020

Excelled in learning and improving serving and bartending skills

Shack Bar & Grill. Salem, OR July 2017-18 (Wed., Fri., Sat. & on call)

• High Volume Bartending: mixology, glassware, cleanliness; handle money, tabs, lotto; monitor security

• Excelled in dining sales, liquor & beer sales, customer service

• Invited to bartend company Xmas party 2 successive years (pre-COVID); trusted to work opening, mid-shift, closing

Bartender:

Kolby’s Restaurant, Bar & Billiards, Keizer, OR August 2012-14 (part-time/on call), July 2014 -2017

oRecognized for/excelled at mixology, superb customer service (bar & diners) Served as Head Night Bartender (includes count out lotto/ close tills, closing & cleaning, next-day prep); trusted to open restaurant when needed

oExperienced handling video lottery finances, machine diagnostics & trouble-shooting

oQualified/experienced kitchen: prep, line, clean/maintain

Sharky’s Pool and Brew, Salem, OR June 2004 - October 2005

oAchieved recognition for excellent customer service

oHelped reinstate and operate weekly pool tournaments (32 competitors)

oInvited to serve as “on-call” basis: lead bartender/manager on duty; open & close bar - cash transactions, lottery; client sales interaction (2007-11)

Service and Hospitality. Kalgoorlie Hotel: Judds, Kalgoorlie, WA Nov. 2003 - June 2004

oServed and prepared drinks; supervised 4 staff during manager's absence; 4 till volume = $15K - $30K

oTrusted to work alone, open & close, cash out, set up/clean up; worked restaurant, special functions, food service

oLearned TAB and maintenance of ticket machines (off-track betting)

Norton, P. 2

LEADERSHIP/MANAGERIAL/ SALES EXPERIENCE

Manager/Assistant Manager/Sales Associate. KUEBLER FURNITURE, Salem, OR April 2007 - June 2014

Hired as Customer Service/Sales staff; promoted to Assistant Manager within 6 months; often achieved Top Sales

Promoted to Manager in June 2009; directed/coordinated 4 highly successful special large sales events (2011-13)

Recognized by owners for strong leadership skills: sales training, individual training, team motivation, goal implementation, accountability/responsibility - managed team to sales and profit increases every year; 2013 store achieved best sales in decade

Oversaw 5 Sales Associates, 3 warehouse staff, repair staff, housekeeping; worked closely with owners

Responsible for: staff schedules, hire/fire, sales training, inventory control/pricing, open/close, layout, promotions, oversaw building/warehouse/service needs & maintenance, customer service/concerns

Successfully coordinated & communicated with numerous vendors, sales reps

Store Manager/ Sales. BIGFOOT WHOLESALE OAK, Salem, OR Oct. 2001-03/ Aug. 1999 - Nov. 2000

Promoted to management after 9 months as Sales Associate, (August 1998 - April 1999)

Supervised staff of 8 - 10: hired/fired, scheduled, payroll

Oversaw inventory control/accounts receivable, pricing/profit ratios, bookkeeping/invoices; advertising; all sales functions, ordering/returning furniture and scheduling deliveries

Recognized as company's Highest Salesman; consistently recognized by customers for providing excellent and quality service

EDUCATION

Chemeketa Community College, Salem, OR Part-time 1999 - 2001

Courses in Math, English and Economics

Sprague High School, Salem, OR 1993-97

ACTIVITIES

Volunteer Coach: Baseball, Football Personal Fitness/Weight Training Pool Leagues Golf Music

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