Data Entry Document Control

Kolleen Schutz Mercer

*** **** * ** **/,, l n WV 26062 km rce9B ~- mJlc m (301)'374 7/17

Data Entry/Customer ~~ort Representative

Reliable, decdicated, friendly1 cllent ot1iented1 Customer Support/Document Control/Data Entry/ Sr. Tax Analyst. Ability to 1,a,1dle co,nplax tax situatior1:s and be a liaison between clients and the taxing authority. Docume,1t corltrol advocate for company and client. Work Expedence

H&R Block - Kansas City KS Nov 2003- P.-:esent

Sr Tax Analyst/Smafl Business Certifled

ResJJonsible fior preparit1g a,1d filing individual tax returns

•:• Maintain required lf{S education and Company required certifications

•:• A,,sv'1er pt,ones, at1 end to clients arld ma Jee appointments

•:• A11swer complex tax questions

•:• Issue Aecessary bank prodtJcts

•!• Sen1ed over 130 clients in the 2021 tax season Small Engine World - lVlcDor1afd PA May 2000- Aug 2009 Manager/Co-Owner

Respor,sible for day to day operations

•!• AP/AR

•!• Preparing and fiiling Corporate Federat State and Local taxes

•:• Payroll/Bsokkeeping/Account,ng Software

•:• BanJ<ing/Loan procedures (procurement)

•:• Customer Service/ Answer phones

·!• Process Warranties

·=· Inventory Control

-:• Filing

•:• Parts look up and 0r.der Pr:ocessing

rcF Kaiser Engineers - Pittsburgh PA Aug 1997 - April 2000 Document Control Specialist

Responsible for transmitting docl1111ents between e11gineers a,,d on-site providers Education

Assoc;ates Degree - Spe~ialized 1·ect1nology- Cornputer Aided Desigr, ancl Draftlr,g Pennsylvar1la State Certified En1er.ger1fy l\~edical Tei;:t1r1icia11 rllatio,1ally r~egistered Fir.st Responder

West Virginla StatP Certified first Responder

f RS Licensed Pafd Tax PrerJarer

erof_es s ion a 1-5 kilts

•:• f!llicrosoft Office r,ogran,s (Wo, cl, Excel, Office)

•:• Co1l1f or table wo, ltir 1g Jr1 Mic, osoft WI, 1cfows 10

~• O utsta,,ding or gt1r)l1.u l lu,1at skill',, n1 ltltlt askir1g Ofl(1 J)r 01,10111 solvlr1g a blli ties Yolu.nteer__Experf eoce

Oakland District Volunteer Fire Department

I Ir t Ile' por1dc,

Oct 1991

Alig 1993; Sept 2000

J\ ug 2009

Alig 2009

Nov 2003

M,y 2004 .. pr e~er,t

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