Customer Service Representative

Keisha Jackson

**** ******** **., **********, ** 63033

314-***-**** ************@*****.***

EDUCATION

Ashford University Saint Louis, Missouri

Business 05/2013- 05/2018

Graduation Year 2018

PROFESSIONAL WORK HISTORY

SC Data Inc. USA, Work from Home

Customer Service Inbound Rep 11/2017- Present

● Providing excellent communication with customers

● Placing orders over the phone while processing credit cards

● Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.

• Effectively respond to routine issues regarding general commercial service changes and contract compliance, matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues.

• Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers ‘concerns are understood, addressed, and resolved in an efficient and complete manner as possible.

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Weekends Only Saint Louis, Missouri

Quality Care Specialist 07/2016- 09/2017

Providing excellent communication with customers and upper management

Greeting of customers in a professional manner with making sure that excellent customer service is always provided

Assisting customers with any valuable information that is needed to answer their concerns or questions at hand

Collections of payments for new sales and computerizing notations of payments

Computerized documentation for creating of new accounts for new customers, telephone sales, collection notes (returns), as well as documenting of any calls received or issued out while creating or modifications of deliveries daily

Computerized checks and balance notifying upper management of any irregular balances

Cold calling for customers that have previously submitted email requests and voicemails while insuring proper computerizing notations of customer’s accounts with every transaction Republic Services Inc Saint Louis, Missouri

Customer Service Representative 02/2010-02/2013

Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.

• Effectively respond to routine issues regarding general commercial service changes and contract compliance, matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues.

• Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers ‘concerns are understood, addressed, and resolved in an efficient and complete manner as possible. Cass Information Systems Saint Louis, Missouri

System Analysis 08/2008-09/2009

● Design and execute product test plans, including the utilization of directed user acceptance testing methodologies.

•Assist in business analysis, research and project management/administration of activities required ensuring on-time delivery of product feature development and enhancements.

•Act as an internal consultant and gateway for training internal staff on selected product releases.

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