Customer Service Production Worker
Resume:
Sonja Myles
North Richland Hills, TX *****
************@*****.***
Experienced Supervisor, Problem Solver, Data Processor. Familiar with a variety of Computer languages and Software Programs. Posses Excellent Communication, Retail, Organization and Customer Service, Managerial Skills, Self Motivated and Loyal. Authorized to work in the US for any employer
Work Experience
Tax Processor III
Ms. Department of Revenue
November 2017 to September 2021
Motor Vehicle Service/Title Department/Call Center Customer Service/ Registration/Tags
. The primary responsibility of Motor Vehicle Service Call Center is to assist Customers In an effective, professional and courteous manner with regarding their motor vehicle Services questions and with one call resolution when possible. Also provides service to customers through instruction concerning the Motor Vehicle Processes and by answering question to an activity in the MARVIN e-service accounts. Maintain files for original titles that have been returned by the postal service. Mail out Titles that returned to a forwarding address daily. Processing Titles Application and Tags. Also processing New and Used Dealer licenses and process Dealers Application and fees. Provide Customer Service and Answering day to day calls from customers, Dealership, Tax Collector, Lien holder. New Title and/or Registration / Vehicle Transfer. Issuing Junk Titles / Transferring with Junk. Title Review Case - Examining Applications. Title Replacement. Title Revision. Vehicle Edit. Duplicate / Non-Transferable Titles. Tier II Data & Recreating Tier II Titles. Testing/Training for the New System MARVIN E-SERVICES
Tax Analyst
Department of Revenue
May 2010 to October 2017
1
• Reviewing and Processing of tax and Vehicle to verify
• Correct coding; to determine whether correct tax rates, deductions, and Diversions to cities for sales tax are reflected.
• Preparing journal entries, adjusting problem returns, checking various printouts and correcting errors.
• Incumbents also assist taxpayers with tax matters and perform various related tasks.
• Verify Mathematical Computations.
Senior Clerk/ Part Time
Ms. Department of Revenue
October 2011 to May 2017
Scan t/p years tax returns
• Scan assessment given to me by auditors
• 10-key
• Scan Correspondences to be placed on MDA
• Check Phoenix to see if the Audit information is correct
• Scan Indian Reservation information on scanner for it to be reviewed on MDA
• Pick up Letter from computer room, sort Federal Audit Assessment letters, And issue to each individual.
Customer Service Rep
Express Check Advance
April 2009 to March 2011
• Achieved Monthly Collection Percentages and New Loans Percentages goals
• Posted Customer payments, Scheduled payment Arrangements
• Handle Administrative duties through mailing, Faxing, Filing and Copying
• Collected and Updated all Delinquent account through heavy phone use and Computer activity.
• 10-key
• Maintained High Standard of Excellence
Slot Supervisor
Rainbow Casino
November 1993 to May 2009
• Supervise 25-50 Employees on the Casino Floor
• Evaluate employees in Performance Review
• Payroll
• Verify employees in and out cash drawer
• Handled large amount of Money Transactions
• 10-key
• Providing Customer Service on the Casino Floor
• Hiring and Interview
• Verifying large amount of jackpot winnings
• Building Relationship with Customers
• Promotions
• Train New Employees
• Process various of transaction including Personal checks, Marker, Payroll checks, Traveler Checks, Wire Transfers, Foreign Currency
• Setting up Customer Account for credit
• Assenting the main teller with money transfer
• Daily Meeting
• Provides leadership for the employees
• Maintain daily Account
Reference upon Hired
Production Worker/Assembly Line/ Part Time
Cooper lighting Inc - Vicksburg, MS
August 2006 to April 2009
39183
• Giving Mi's orders for the Customers
• Hand tools, Packing
• Putting together light reflector
• Receives, Pack, Verifies and Records incoming & out coming merchandise Or material
• Mounts assembles parts
• Perform wiring of components
• Testing
• Computer activity
• Meet Production Schedule
Education
Bachelor's in Accounting
Jackson State University - Jackson, MS
August 1991 to May 1995
High school diploma or GED
Associate's degree
Skills
• Operating Systems: Windows Vista, Windows 2000,
And Windows XP Home/Professional (10+ years)
• Dealership experience (6 years)
• Cash handling (10+ years)
• Paychex (10+ years)
• Analysis skills (10+ years)
• Typing (10+ years)
• NetSuite (6 years)
• Accounts payable (10+ years)
• Bank Reconciliation (8 years)
• 10 Key Data Entry (10+ years)
• Tax Experience (10+ years)
• Office Management (10+ years)
• General Ledger Accounting (10+ years)
• Banking (10+ years)
• Account reconciliation (7 years)
Languages
• English - Expert
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