Heartland Community Customer Service

Khadijah Y. Gaston

Administration/Management Customer Service Sales

DENTAL OFFICE CORPORATE HOSPITALITY/ET OIL

EXPERIENCE:

Drs Doran, Capodice, Efaw & Ocheltree LLC Bloomington, IL Billing Specialist/Insurance Poster September 2015-Present Went over Patient treatment plans and submit cost estimates to Insurance companies. Post Bulk Insurance check to Patient accounts. Handle Collection Accounts. Answer billing questions by phone and take Patient payments. Proficiency in WinOms System and ICD-10 Coding

EVERYONE’S FAMILY DENTAL Bloomington, IL

Office Manager April 2015 – March 2016

Schedule appointments; verify insurance; handle claims; answer phones; answer questions for patients; make sure Dr. has everything he needs for the day; file; patient intake; make orders; ship packages via UPS; fax/make copies. PILOT TRAVEL CENTER Bloomington, IL

Manager August 2014 – April 2015

Monitored/Supervised employees; processed refunds and returns; cash handling; answered phones; answered questions for drivers; made sure coffee was fully stocked; placed orders; restocked product; completed paperwork. BEGORGEOUS HAIR STUDIO Bloomington, IL

Assistant Manager May 2008 – August2014

Assisted with all administrative and management task regarding the salon which included daily cleaning, organizing duties, and daily ordering of supplies; generated invoices; sent out appointment reminders; scheduled appointment; built relationships with clients; client referrals; sent receipts; and whatever else needed to help the salon run smoothly and efficiently. STATE FARM INSURANCE COMPANY Bloomington, IL

Customer Service Representative May 2011 – March 2013 Sent direct messages to agents; assisted customers with filing claims; arranged road-side assistance; served as first point of contact for customers during natural disasters; disseminated insurance information via email(Insurance Cards, proof of coverage, etc.); worked within certain deadlines.

ABOUT ME

I am a highly talented and

energetic Administrative,

Management, Customer

Service, and Sales professional

with about six years of

experience in the corporate,

health & beauty,

hospitality/entertainment, and

oil environments.

Proficiencies

• Exceptional Soft Skills

• Advanced Computer Skills

• Fast & Accurate Typist; Can

Organize & Analyze Large Sets

of Data

• Strong Leadership &

Organizational Skills

• Superb Written and Verbal

Communication Skills

• Goal-oriented, Customer

Service-driven, Adaptable,

Coachable, Team Player

• Great at Making Instant

Rapports

• Strong Sense of

Accountability;

Reliable/Dependable

105 N. Orr Drive Apt F Normal, Illinois 61761 U.S.A. M: 972-***-**** EM: ************@*****.***

EDUCATION:

SOUTH UNIVERSITY Atlanta, GA

Healthcare Management August 2014 – December 2014

HEARTLAND COMMUNITY COLLEGE Normal, IL

Business Mgmt; Early Childhood; Special Ed. August 2009 – May 2011 UNIVERSITY HIGH SCHOOL Normal, IL

Diploma May 2009

REFERENCES

JENNA KLAUS, Business Specialist Bloomington, IL

Drs Doran Capodice Efaw & Ocheltree LLC 309-***-**** DIANE WATSON, Assistant Manager Bloomington, IL

Marcus Theaters 309-***-****

DARRYL JOHN, Customer Response Center Supervisor Allen TX State Farm Insurance Company (formerly in BLM, IL) 214-***-**** Certifications/Licenses

• Medical Coding Beyond the

basics(2018)

• CPR(Present)

Khadijah Y. Gaston – Page 2 of 2

105 N. Orr Drive Apt F Normal, Illinois 61761 U.S.A. M: 972-***-**** EM: ************@*****.***

Technology

• WinOMS

• Patterson EagleSoft

• Expert in Microsoft Excel

• Expert in Mack Numbers

• MS Office Suite (Word, Excel,

PowerPoint)

• Microsoft & Apple Operating

Software

• MetroFax

• Intuit Quickbooks

• Digital Camera

• Photo & Video Editing

Software

• Cash Register

• Adding Machine

• Calculator

• Social Media Marketing and

PR – Set-up and Maintain

Activities

• Basketball; Volleyball; Track

• Singing

• Piano

Key Skills

• Administration

• Customer Service

• Entertainment

• Management

• Sales

• Staff Training/Mentorship

Contact this candidate