Customer Service Telephone Interviewer
Resume:
W
Dana Williams
Fort Worth, TX
76104
**************@*****.***
SUMMARY
Personable, friendly, and solution-oriented Customer Service Representative with over 35 years of experience in service and support. Customer-focused collaborator, offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Hardworking and knowledgeable of procedures, well-versed in using scripts and personal expertise to address diverse customer concerns. Initiative-taking and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Friendly and efficient, devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Customer Service standards with strong skills in retaining product and service information to provide effective issue resolutions. Skilled in promoting sales to increase revenue while addressing diverse issues.
SKILLS
Problem Resolution
File Management
Inbound Customer Service
Information Updates
Problem-solving abilities
Customer relations
Quality control
Call Center
Efficient and Meticulous
Understanding Customer Needs
Inbound and Outbound Calling
Customer Complaint Resolution
EXPERIENCE
Customer Service Agent
Fort Worth, TX
STAR-DATA SERVICES/ Mar 2021 to Current
Assisted customers with making payments or establishing payment plans to bring accounts current.
Answered incoming telephone calls to provide store, products, and services information.
Answered inbound calls, chats, and emails to facilitate customer service.
Remote Customer Service Agent
Fort Worth, TX
Daniel's, Inc./ Mar 2020 to Mar 2021
Managed high-volume of inbound and outbound customer calls.
Documented customer correspondence in CRM to track requests, problems, and solutions.
Reviewed files, records, and other obtained documents to respond to customer requests.
Investigated and solved routine and complex customer issues to earn repeat business.
Maintained strong call control and quickly worked through scripts to address problems.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Implemented additional services to maintain exceptional client service ratings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to resolve service and billing issues.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats, and emails to facilitate customer service.
Set up and activated customer accounts.
Telephone Interviewer
Fort Worth, TX
Dion & Daughter's, Inc./ Feb 2007 to Mar 2020
Addressed and resolved discrepancies and holes within interviewee responses and comments with additional questions.
Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
Maintained confidentiality when addressing sensitive information with tact and diplomacy.
Reviewed data obtained from interview for completeness and accuracy.
Met with supervisor daily to submit completed assignments and discuss progress.
Conducted 100+ telephone interviews each day to meet company-assigned quotas.
Notified phone interview participants of set information and interview's purpose.
Recorded information about calls and attempts to contact individuals.
Made outbound phone calls to collect information from participants.
EDUCATION AND TRAINING
High School Diploma
Polytechnic High School May 1989
Fort Worth, TX
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