Lead Shift Customer Service

Ashley Geary

• Cell: 336-***-****•

**********@*****.***

**** *********** ******, *** ***

Graham, NC 27253

Professional Summary

Service industry professional skilled in developing and training team members, effectively controlling costs and achieving higher revenue and high guest satisfaction ratings in competitive environments. Expert communicator and very passionate about the work I do. Giving the guest the best experience available is how this industry thrives. If you're not giving the best experience, someone else will.

Meeting and exceeding monthly/quarterly goals may sometimes be challenging, but with a positive mindset and a pre-planned strategy for each day, week, month and quarter, it is easily obtainable.

I would summarize myself as one that loves to learn new things, challenge myself daily and use knowledge and research to solve problems, create ideas and execute them in an efficient manner.

I thoroughly enjoy working with customers and great service is a strength of mine. It is important to stay in the minds of past, potential and current guests, so they always think to choose your place of business first.

Skills

• Training

• Team Building

• Customer Satisfaction

• Food & Beverage

• Restaurants

• Customer Service

• Sales

• Leadership

Work History

Lead Shift Manager- Walgreens Inc. Hazlet, NJ 07735 01/26/2020-08/12/2021 Opened and closed store daily, in a timely manner. Organized the plans for the day, setting up specific duties for the employees each shift. Counting inventory and ordering each product from the list. Counting the safe and making sure correct amounts are processed through the deposit draw, safe and registers. Cleaning the store daily and conversations with the Store Manager to follow all guidelines.

Front End Store Manager- Antinis Bar and Liquor Store, RT 516 Old Bridge, NJ 08831 11/2016-06/2019

Handled cash daily, throughout registers and picking up bank withdrawals, deposits. Stocked wines and beer/ liquor shelves, organized freezers and shelves with correct product and taking in inventory counts while making sure orders are complete. Spoke with supervisor every day with daily tasks and new products and deals. Customer Service Associate/ Coffee Lead- Wawa Inc. Cliffwood Beach, NJ 07735 10/2014-08/2016

Made sure customers were satisfied with the products. Stocked shelves in a timely manner. Worked at the register handling cash and debit/credit card payments. Completed all inventory tasks that were assigned to me directly. Mainly worked in a coffee station, filling coffee, cleaning machines and making sure everything was in the time range for no expiration. Some duties included working in the deli, preparing sandwiches and speciality drinks that were ordered through the kiosk.

Education

High School

Manchester High School- Basic Education Graduated 2011 Licensed in CPR.

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