Arabic, English, French CSR

FADY adsxko@r.postjobfree.com com

099********

Tivoli Garden Mandaluyong City

April 23rd, 1983

Lebanese

SKILLS

Computer Skills

SNA

Microsoft Office

Java

HTML

Oracle

Visual Basics

Omega POS

LANGUAGES

English

French

Arabic

EDUCATION

Superior technician diploma in

Business Computer

Jun 2007

Institut Technique des Frères Sacres Cœur - Gemayze Baccalaureate, Economics and Social

Studies

Jun 2002

Collège des Apôtres - Jounieh

Installation and maintenance of air

conditioners and refrigerators

Feb 2018 - Jun 2018

Beirut; IECD, Institut Europeene de Cooperation et de developpement and the Ministry of Workd

EMPLOYMENT

Account Executive - French & Arabic Apr 2019 - Dec 2021 Flatworld solutions

* Travel agent role and the scope of work included all of our customer's travel needs.

* Handled emails, chats, inbound and outbound calls

* Booking Hotels and vacation packages

* Liaise with Vendors and Clients to offer the best travel experience to the customer

* Manage customer membership and travel benefits

*Urgency - professionalism and Empathy were the leading values in our daily transactions.

ACT Apr 2011 - 2018

Horch Tabet

* Troubleshoot computers and laptops problems (hardware, software, applications, drivers, etc.) * Perform hardware and software installations * Good knowledge in dealing with virus problems and Printers Maintenance * Provide technical assistance, support and solutions to customers * Experienced with hardware, software, and network issues * Perform system upgrades as necessary for software and hardware related components as needed * Troubleshooting, problem solving IT Support Mar 2007 - Jun 2010

Allianz SNA SAL

* Manage and handle hardware and software technical failures and conduct necessary follow up * Administer, set up and control of computers to be connected to network. * Perform hardware and software installations * Provide technical assistance, support and solutions to users * Perform system upgrades as necessary for software and hardware related components as needed Cashier Dec 2005 - Jul 2006

Ghia Holding - El Paladar Restaurant

* Control of food and beverage distribution and follow up * Utilize Omega POS system, manage large amount of cash and controlled safe

HOBBIES

camping

sports

cooking

traveling

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