Support Representative Service
Resume:
Brenda Hines
Experience Admin Support and Customer Care Advocate
Cleveland, OH 44111
**************@*****.***
With the training an experience that
I have learned from doing Admin
Support, I am qualified in various work-related areas. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company.
Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Work Experience
General Clerk III
Oxford Government, Public Trust Clearance - Ohio
March 2021 to Present
Process letters to participants estates regarding their pension
• benefits
Re-mail 1009R's to participants requesting specific years
• Send requests to PBGG's bank for corrections on 1099R's
• Process In pay, Basic and Customized
• Income Verification letters
• Coach new employees on how to create estate letters to be
• processed.
Credit Specialist
Credit First National Association - Ohio
March 2018 to July 2020
Works in authorizations, verifies Firestone/Bridgestone customers
• accounts
Fraud and investigations.
• Supports store associate with customer accounts
• Authorized credit as well as credit limit increases Technical Customer Support Representative
Teletech - Westlake, Ohio
September 2016 to May 2017
Assisted Nissan an Infinite customer with setting up Wi-Fi services in vehicles. Troubleshooted when services were not working.
Set-up maintenance appointments.
Customer Service Representative
S & P Data Sold DirecTV
January 2012 to September 2015
• Described product to perspective customers and accurately
• explained details and care of merchandise
Politely assisted customer experience to generate loyal clientele
• Ensured superior customer experience by addressing customer
• concerns, demonstrating empathy and resolving problems on the spot Gathered and verified all required customer information for tracking
• purposes
Customer Service Representative
CRS Marketing Incorporated - 20455 Center Ridge Avenue January 2011 to April 2011
Effectively managed a high-volume of outbound customer calls
• Gathered and verified all required customer information for tracking
• purposes
Referred unresolved customer grievances to designated
• departments for further investigation
Acted professionally and patiently when addressing negative
• customer feedback.
Education
High school diploma or GED
Skills
• Customer service
• Communication skills
• Administrative experience
• Customer support
• Microsoft Office
• Organizational skills
• Time management
• English
• Clerical Experience
• Computer Skills
Certifications and Licenses
Customer Service
Present
Certified Credit Specialist
Contact this candidate