Customer Service Medical Assistant
Resume:
Aneesa Camble
Hamtramck, MI *****
******.********@*****.***
Attentive customer service representative with 15 years achieving customer service satisfaction and customer service retention goal. Independent and quick thinking team player seeking an available position where I can use my skills and experience. Authorized to work in the US for any employer
Work Experience
Registrar/ Shift Lead
R1 RCM - Detroit, MI
April 2018 to October 2022
• Patient Insurance verification
• Arrange efficient and orderly admission of patients.
• Distribute appropriate information to ancillary departments.
• Interview incoming patient or representative and enter information required for admission into computer database.
• Ensure that patient information and necessary signatures are collected and that patients are aware of hospital policies and procedures.
• Additional duties may include collecting copayments and deductibles, answering phones and conducting research for prior medical records and account folders Licensed Insurance Agent
Dialog Direct - Troy, MI
September 2012 to January 2018
• Effectively managed a high volume of inbound and outbound calls with tact and professionalism
• Accurately documented, researched and resolved customer issues
• Professionally and patiently addressed negative customer feedback
• Utilized social media for effective advertising
• Directed calls to appropriate department
Supervisor
Kmart Corporation - Warren, MI
February 2010 to July 2012
• Greeted customers and serviced them in a timely manner
• Trained and directed new hires
• Addressed and resolved customer inquiries and complaints in an empathetic matter
• Cross-trained and covered for other customer service managers when needed
• Managed work flow to meet or exceed quality service goal Team Member
Little Caesars - Grandville, MI
August 2006 to November 2009
• Worked as cashier and processed cash and credit purchases rapidly and accurately
• Responded to all customer inquiries thoroughly and professionally
• Prepared foods according to customer orders and recipe
• Adhered to food safety and sanitation standards
Education
Medical Assistant
Dorsey Business Schools-Madison Heights
December 2016
Diploma
Horizon High School - Hamtramck, MI
2010
Additional Information
• Cash handling
• Strong interpersonal skills
• Strong conflict resolution skills
• Excellent work ethic
• People oriented
• Positive and outgoing
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