Customer Service
Resume:
JARED STOVALL
Business Professional Leader Team Player Strategic Thinker Problem Solver
Dallas, TX
**************@*****.***
linkedin.com/in/jared-stovall
EXECUTIVE SUMMARY
I am a hardworking and highly motivated professional with successful experience improving processes, demonstrating quality leadership, engaging stakeholders, and bringing new ideas to the table. With a strong record of results in defining, developing, implementing, and evaluating best practices, my work is forward-thinking. I have the ability to make a positive impact through my strong leadership, business acumen, analytical, communication, attention detail, decision-making, and research skills. I’m gravitating towards roles that challenge me, foster career growth, and my 4+ years of experience & skills.
EDUCATIONAL
BACKGROUND
Bachelor of Science in Biology
University of Arkansas
at Little Rock
Little Rock, AR
May 2020
AREAS OF EXPERTISE
Leadership & Mentoring
Relationship Building
Project Management
Stakeholder Engagement
Administrative Support
Process Improvement
Business Development
Customer Experience
Legal Compliance
Financial Analysis
Community Outreach
Event Coordination
Vendor Management
AWARDS & HONORS
Forbes 30 Under 30
Scholar
Chancellor’s Leadership
Corps Ambassador
ULR Freshman
Convocation Class of
2023 Speaker
TECHNICAL
PROFICIENCIES
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
AREA MANAGER
Amazon DAL3 (Dallas, TX) June 2021 – Present
Led Department of over 100 associates, implemented policies, processes, and regulatory guidance to maintain and exceed departmental quality and productivity standards.
Decreased department DPMO by 32% resulting in significant quality improvement in the Count, Amnesty, Pick department. Increased department productivity by 27% and team led from the front with the highest pick rates.
Utilized labor forecasting and balanced daily labor to cross train employees in critical roles according to business needs (Prime Day and Peak season). Operations Administrator
Amazon DAL9 (Wilmer, TX) August 2020 – June 2021
Support day to day business operations that includes providing associate headcount for proper resource allocation, issuing credentials to external vendors for access into the facility, uploading new hire schedules, troubleshooting tickets, and assist resolving time discrepancies in a timely manner.
Conduct thorough time audits to ensure compliance and issue terminations due to attendance violations.
Served as the Lead Assistant for case reviews regarding complex administrative issues. STUDENT MENTOR & CHIEF JUSTICE
University of Arkansas at Little Rock (Little Rock, AR) August 2018 – May 2020
Mentored over 100+ incoming freshman providing the essential tools, services, and resources to ensure a positive college experience & atmosphere.
Interviewed & hired potential student mentors, led bi-weekly meetings with department leaders, helped improve processes & policies, and coordinated several volunteer events.
Represented CLC while on the Athletic and Academic Integrity Committees.
Worked closely with vendors to provide services for campus events,
Led Campus Retention Committee delivering beneficial recommendations that were critical to student retention and overall campus experience.
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