Team leader Food and Beverage

RAVINDER PARSAD

RAVINDER PARSAD

Mobile No- 998-***-****

H/N-1199/A, Sector 28B, Chandigarh

*****-************@*****.*** Passport No-S1730142

PROFESSIONAL ACHIEVEMENT

. •2nd May till date at Hyatt Regency Ludhiana as team leader F&B

• 6 Feb to 30th April as a Executive at Marriott Jaipur

•Joined JW MAARRIOTT CHANDIGARH as Food and Beverage Associate on 4th February 2019 worked in different F&B Outlets Café @ JW (all-day cafe which features decadent buffets, including Banquet (total event space 8,406 sq. ft.2 banquet hall with 7 breakout rooms and one outdoor venue Lawns.)

•Successfully completed Executive Development Program in August 2021.

•Excellent communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment.

•Received five times Associate of the month certificate for outstanding services rendered to the guest.

•Received Star Intern Card for outstanding performance during industrial training in JW MARRIOTT CHANDIGARH.

•A consistent performer with a proven track record of increasing revenues and streamlining workflow.

SKILLS

•Qualified in Hotel Management.

•Proven experience in hospitality Confident and eye for detail while working.

•Enthusiastic & keen to build career in the hospitality industry.

•Good at interacting with Guests and provide exceeded expectations to the guest.

•Knowledge of Point of Sale (Micros) Opera & Microsoft office.

•Believe in team work.

PERSONAL PROFILE

Father’s Name: Mr. Vachespati

Mother’s Name: Mrs. Sampati Devi

Date of Birth : 15th May 1994

Nationality: Indian

Marital Status: Single

EDUCATION

•10th from Central Board of Secondary Education with First Division.

•12th from Central Board of Secondary Education with First Division.

•BHMCT (Bachelor of Hotel Management and Catering Technology) from Rayat Bahra University (2015-2019)

EMPLOYMENT HISTORY

Guest Service Associate – (4 February 2019 – 9 October 2021) JW MARRIOTT CHANDIGARH luxurious 5-star business Hotel 164 Rooms property with 6 F&B Outlets & 2 Banquet Halls with 1 outdoor Venues) Duties Banquet:

•Responsible for providing guests with the highest standards of food and beverage service.

•Responsible for guest satisfaction, maintenance of service standards.

•To conduct departmental meeting every month to give our associates insights into the financial aspects of the operation.

•Responsible for the training of the staff so that they constantly learn and enhance their knowledge and sharpen their skills.

•Responsible for keeping the score high in ESS by Marriott worldwide and social media.

•To cut down costs where ever possible and to encourage team to give their valuable suggestions to improve constantly.

•Responsible for the Red coat of the event to connect with the guest and build good relationship.

•To act as a line of communication between the higher management and the associates of the company.

•Plays Key Role in Enhancing & Maintaining ESS Scores for the Outlet.

•Maintain facilities and equipment in the perfect condition and follow procedures to keep breakages and losses to an absolute minimum.

•Adhere to the accident prevention program.

•Maintain all forms & formats according to Marriott standard.

•Responsible for the CCGH and Linen Inventories.

•Immediate Response on all customer complaints and queries.

Ensuring a high standard of service with minimum manpower in minimum possible

16th January 2017-19th June 2017

JW MARRIOTT Chandigarh

Hotel Trainee

As a part of my BHMCT (Bachelor of Hotel Management and Catering Technology) four year degree I was required to complete a six month placement where I was trained in the following areas:

Duties:

•Food and beverage production

•Front office services

•Food and beverage services

•Banquet sales

•Housekeeping

REFERENCE

•Mr. Govind Malsuni– Food and Beverage Manager

Hyatt Regency Ludhiana

Contact No-+91-995**-*****

Contact this candidate