Operations Manager District

MOSES K. ADEJOH

Washington, DC 240-***-**** *********@*****.***

Professional Summary

Skilled District Operations Manager with over 12 years of hands-on experience promoting productivity, efficiency, safety, quality, and compliance. Extensive experience in all aspects of operational leadership including cost savings and workforce planning, multi-site sales growth, lean management, troubleshooting, and systems development to satisfy business imperatives and financial goals. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including stakeholders, executive management, team members, and customers. Skills

• Operations Leadership & Sales Management

• Strategic Planning & Execution

• Team Leadership & Development

• Recruiting, Hiring & Training Employees

• Human Resources & Payroll Oversight

• Forecasting & Budget Monitoring

• Process Improvements & Cost Reduction Strategies

• Staff Scheduling & Workforce Planning

• KPI Monitoring & Reporting

• Inventory Management & Loss Controls

• Financial Oversight & P&L Statements

• Sales Strategies & Business Management

• Account & Client Relationship Management

• Excellent Verbal & Written Communication

Work History

Field Consultant/District Manager 01/2015 to Current 7-Eleven Corporate – MD & VA

• Overseeing 11 franchised locations with over $22M in annual sales while implementing corporate operations strategies.

• Introducing new products, monitoring compliance with brand standards, and addressing any operational issues.

• Increasing individual store sales by over 19% on average and inventory turnover by 21% across all locations.

• Providing regular, consistent communication with all managers to ensure the best experience for every customer.

• Consulting with and influencing franchisees to develop, update, and execute operational plans and strategies.

• Exceeding sales volume target consistently over the last 5 years and net operating earnings and net income by 5.7%.

• Designing and implementing strategies to increase revenue at a lower operational cost to save $400K annually per store.

• Reducing inventory shrinkage to 2.9% from a staggering 9.8% and labor turnover to less than .25% from 5.9%.

• Improving business performance for 3 under-performing stores to achieve an average of 15% increase in profit.

• Introducing an innovative approach for product assortment, merchandising, and marketing to enhance sales.

• Achieving Top 10 rating in 7-Eleven digital application usage for the US through consistent and effective coaching.

• Modeling and demonstrating the functions and benefits of the 7-Rewards program to store operators.

• Leading the market in fresh food category sales by implementing a marketing driven strategy of suggestive selling.

• Achieving a significant increase in non-alcoholic beverage sales by reducing the average price by 10%.

• Leading 10 district stores in sales of Aquafina water through merchandising for increased visibility and awareness.

• Leading and overseeing extensive training for both 7-11 Corporate and Franchisee operations. Store Manager 01/2012 to 12/2015

CVS Pharmacy – Bethesda, MD

• Oversaw all store operations to ensure profitability by keeping costs at a minimum including controlling labor expense.

• Managed 21 team members including hiring, training, coaching, and providing annual performance evaluations.

• Processed and approved payroll, oversaw scheduling, allocated resources, and ordered inventory locally and overseas.

• Coordinated buying OTC products for the pharmacist as well as seasonal purchases locally and overseas.

• Served as head of the Health and Safety Committee and coordinated and produced plans as site Fire Marshall.

• Reduced inventory by over 50% while still serving customer needs, maintaining profits, and controlling costs.

• Maximized floor space and made shopping more convenient and items easier to locate for local shoppers.

• Supervised retail store physical inventory and developed corrective action plans to achieve expected results.

• Cut employee turn-over rate 50% by coaching hourly associates for success and creating career development plans.

• Achieved budgets 3 times due to prudent management and merchandizing that was peculiar to the demography.

• Grew customer counts by 8% and boosted store sales resulting in all staff obtaining performance bonuses 3 times. Operations Manager 01/2008 to 12/2012

FLOKAN Foods Inc – Washington, D.C

• Prepared strategic and financial plans including market analysis, reporting, inventory control, and loan assessments.

• Recruited, trained, and managed 17 staff including ongoing coaching and appraising team member performance.

• Sourced raw materials from off-shore that generated over 65% of annual income continuously for over 4 years.

• Supplied semi-processed raw materials to multinational companies like Uniliver, Nestle, and pharmaceutical companies.

• Ensured effective and timely distribution of products within region containing multiple distribution sites.

• Oversaw operations including forecasts, inventory control, inspections, safety compliance, and material handling.

• Drove cost control activities including managing inventory shrink, reducing damage, and managing labor hours.

• Worked with Fleet Services to allocate fleet assets throughout the region and made Capital Expenditure requests.

• Provided guidance to the field for effective utilization of a fleet of delivery vehicles for adherence to DOT regulations.

• Ensured compliance with all applicable federal, state, and local laws and regulations and company policies.

• Monitored growth of sales and profit and maintained data and documentation essential to the operation of assigned sales. Technical Skills

Internet Applications, Microsoft Office Suite: Word, Excel, Outlook, PowerPoint Professional Affiliations

• National Board of Small Scale Industry

• National Board of Entrepreneurs

• National Board of Clergy

Training, Licenses & Certifications

• Franchisee Operations – 7Excel University

• Power BI Reporting Basics – 7Excel University

Education

Delta State University

Master of Business Administration

Delta State University

Post graduate Diploma in Management

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