Sales Representative Fulfillment Center

MARTIN JONES

PHONE 202-***-****

********@*****.***

CAREER PROFILE

Over the past 26 years of experience with a number of profitable and reputable companies in the parts and automotive industry in the Washington, DC Metropolitan area. Skillful in problem solving, building client/vendor relationships, employee motivation and delivering quality customer service at all levels internal and external.

EXPERIENCE

1-800-Radiator Capital Heights, MD February 2017 – Present

Outside Sales Representative

Travel daily to approximately 25-30 businesses inside and outside current client database to provide up-to-date information on products or services. Maintain contact with current customers and attracting new ones by proactively gaining an understanding of the company’s needs. Hold professional sales presentations to buyers and managers to demonstrate how items are being used regarding current and upcoming industry trends. Requires knowledge of products, frequently purchased items by client, company structure, and understanding of the general policies and procedures.

Delcoline Hyattsville, MD 2007 – 2017

Manager

Direct, coordinate, and review activities in all areas of operation within sales area and warehouse environment including sales, customer orders, accounting, recordkeeping, and receiving/shipping operations. Process invoices timely. Routinely manage shift scheduling, process leave requests, coordinate training, and performance evaluations. Create action plans to develop sales strategy and service programs. Resolve customer complaints. Monitoring performance regarding sales, service, and upkeep of all areas.

Car Quest Waldorf, MD 2006 to 2007

Counter Sales Representative

Exhibit a positive, friendly and helpful attitude with customers and colleagues. Quickly learning the products and guidelines that keep all parts of the operation running smoothly. Determine merchandise required by customer using company issued software, suggest alternative items if necessary and additional items related to the customer’s order. Complete orders and promptly deliver to the proper department for delivery or pickup.

Radiator Warehouse Temple Hills, MD 1992 – 2006

Assistant Manager

Assist store manager with daily activities associated with opening and closing procedures.

Confer with potential customers regarding parts needed. Helps store manager identify training needs and opportunities as needed. Assists enforcing all company policies and procedures, including health, safety, and security. Periodically make deliveries of merchandise from the fulfillment center to customers provided delivery destination. Load and unload customer purchase orders. Handle paperwork, such as receipts or delivery confirmation notices. Counter Sales Representative. Prepare sales slips or sales contracts. Receive and fill telephone orders for parts. Receive payment or obtain credit authorization. Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

SKILLS & ABILITIES

Attention to detail

Quality Assurance

Client Relation Management and Interpersonal skills

Creative Solutions

Resource and Time Management skills

Staff Development and Training

EDUCATION

American Preparatory Institute

Diploma

REFERENCES

Available Upon Request

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