Accountant Assistant Customer Service
Resume:
RESUME
Sweeney Nazareth
Cell: 974*******
Address:Malad,Mumbai.(India)
Email: **********@*****.***
Skill
Professional Demeanor
Security Awareness
Office Administration
Customer /Client Relations
Professional Summary
Dedicated Admin/Customer Service with excellent experience in Industry.Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Dependable and quick learning team player with effective communication and organization skills.
Experience:
Spark44 (Dubai,UAE)
Designation: Receptionist cum Admin Hr
Nov 2019-Till Feb 2020 (Temp Job)
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time sensitive deadlines.
Confirmed Appointments communicated with clients and updated client records
Resolved customer problems an
d complaints.
Provided clerical support to company employees by copying,faxing and filing documents
Experience:
Ivano Trading LLC (Dubai, UAE)
Designation: Receptionist
July 2015-July 2017
Telephone and front Desk Reception
Database and records management
Customer service, office and supply management
Executive and administrative support
Calendar management
Experience:
Travel point LLC (Oman-Muscat)
Designation: Accountant Assistant Trainee
Decemer2013-November 2014
Carefully and accurately performed a variety of accounting,bookkeeping and office task
Provided accounting and clerical support to the controller
Prepared bank deposits and entered key data of financial transactions in software
Researched,monitored and restored accounting or documentation discrepancies.
Experience
CryoSave India pvt Ltd (Mumbai,India)
Designation: Executive Sales
November 2011-December 2012
Studying the details of each offering and remaining abreast of updates to these offerings
Obtaining and updating lists of individuals contact details
Calling active and budding clients to encourage the purchase of items
Addressing clients uncertainties,grievances and suggestions on time
Communicating verbal acceptances of offers to our sales team for closing
Conducting each of your functions with the utmost respect,regardless of others dispositions.
Experience
HDFC life Insurance company Ltd (Mumbai,India)
Designation: Customer Services Retail
Feb 2010-Nov 2011
Identified root cause for grievances against Quest Diagnostics for balance billing
Educated Quest Diagnostics and member's on the claim processes
Escalated issues to Internal & External departments including provider Relations,Utilization Management,Case management,Special Investigations Unit, Medical Transportation Management,CVS Caremark,First Recovery Group etc
Resolved Dissatisfaction regarding Customer Service such as Outsourcing,Misinformation,Hold Time,Multiple Transfers,Unfulfilled Requests etc
Experience:
Tata Aig General Insurance Company Ltd (Mumbai, India)
Designation: Customer Service officer
July 2008-Feb 2010
Answering customer inquiries or passing them on the appropriate department
Giving Information and helping to solve customer problems
Selling products and taking orders
Updating Customer data base
Takes orders while obtaining and verifying information
Experience
IBM Daksh pvt ltd (Mumbai,India)
Designation:Executive Operations
March 2007-May 2007 (Project)
Prepared reports on Work in progress and works completed
Improved data collection by understanding business metrics and monitoring them
Monitored and understood business metrics to research long term probability trends in the industry.
Experience
Dun &Bradstreet pvt ltd
Designation: Temp Tele researcher
June 2006 -Dec2007
Manage event guest lists from 200 to 5000 attendees by tracking RSVP
Respond to over Email and calls per day regarding event update or issues
Anticipated event requirements and handled numerous concerns in advance for smooth day of execution
Education
Graduate in Arts from Mumbai University(2005-06)
Personal Details
DOB: 23/04/1986
Marital Status: Married
Gender: Female
Languages: English,Hindi,Marathi, Konkani.
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