RESUME

Sweeney Nazareth

Cell: 974*******

Address:Malad,Mumbai.(India)

Email: adsxhb@r.postjobfree.com

Skill

Professional Demeanor

Security Awareness

Office Administration

Customer /Client Relations

Professional Summary

Dedicated Admin/Customer Service with excellent experience in Industry.Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.

Dependable and quick learning team player with effective communication and organization skills.

Experience:

Spark44 (Dubai,UAE)

Designation: Receptionist cum Admin Hr

Nov 2019-Till Feb 2020 (Temp Job)

Answered central telephone system and directed calls accordingly.

Managed multiple tasks and met time sensitive deadlines.

Confirmed Appointments communicated with clients and updated client records

Resolved customer problems an

d complaints.

Provided clerical support to company employees by copying,faxing and filing documents

Experience:

Ivano Trading LLC (Dubai, UAE)

Designation: Receptionist

July 2015-July 2017

Telephone and front Desk Reception

Database and records management

Customer service, office and supply management

Executive and administrative support

Calendar management

Experience:

Travel point LLC (Oman-Muscat)

Designation: Accountant Assistant Trainee

Decemer2013-November 2014

Carefully and accurately performed a variety of accounting,bookkeeping and office task

Provided accounting and clerical support to the controller

Prepared bank deposits and entered key data of financial transactions in software

Researched,monitored and restored accounting or documentation discrepancies.

Experience

CryoSave India pvt Ltd (Mumbai,India)

Designation: Executive Sales

November 2011-December 2012

Studying the details of each offering and remaining abreast of updates to these offerings

Obtaining and updating lists of individuals contact details

Calling active and budding clients to encourage the purchase of items

Addressing clients uncertainties,grievances and suggestions on time

Communicating verbal acceptances of offers to our sales team for closing

Conducting each of your functions with the utmost respect,regardless of others dispositions.

Experience

HDFC life Insurance company Ltd (Mumbai,India)

Designation: Customer Services Retail

Feb 2010-Nov 2011

Identified root cause for grievances against Quest Diagnostics for balance billing

Educated Quest Diagnostics and member's on the claim processes

Escalated issues to Internal & External departments including provider Relations,Utilization Management,Case management,Special Investigations Unit, Medical Transportation Management,CVS Caremark,First Recovery Group etc

Resolved Dissatisfaction regarding Customer Service such as Outsourcing,Misinformation,Hold Time,Multiple Transfers,Unfulfilled Requests etc

Experience:

Tata Aig General Insurance Company Ltd (Mumbai, India)

Designation: Customer Service officer

July 2008-Feb 2010

Answering customer inquiries or passing them on the appropriate department

Giving Information and helping to solve customer problems

Selling products and taking orders

Updating Customer data base

Takes orders while obtaining and verifying information

Experience

IBM Daksh pvt ltd (Mumbai,India)

Designation:Executive Operations

March 2007-May 2007 (Project)

Prepared reports on Work in progress and works completed

Improved data collection by understanding business metrics and monitoring them

Monitored and understood business metrics to research long term probability trends in the industry.

Experience

Dun &Bradstreet pvt ltd

Designation: Temp Tele researcher

June 2006 -Dec2007

Manage event guest lists from 200 to 5000 attendees by tracking RSVP

Respond to over Email and calls per day regarding event update or issues

Anticipated event requirements and handled numerous concerns in advance for smooth day of execution

Education

Graduate in Arts from Mumbai University(2005-06)

Personal Details

DOB: 23/04/1986

Marital Status: Married

Gender: Female

Languages: English,Hindi,Marathi, Konkani.

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