Customer Service Property Manager

Robin J. Hinchliffe

*** ******** ******, #*, ******** OH 45140 513-***-**** ********@*****.***

Objective

To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success.

COMMUNITY MANAGER Oberer Management July 2019 – Present

Responsible for the operations of 207 high rise apartment community in downtown Dayton, OH. Sales of new leases and renewals. Property is undergoing a complete renovation. Responsible for managing renovation team and organizing schedules for projects. Making sure that pricing is optimal for all projects, including rebidding mid completion. Market research, resident retention functions, and customer service are all daily functions. Property is in a distressed condition and we are repositioning the asset in the market. Must manage a $250 increase per unit to meet loan criteria and proforma expectations.

COMMUNITY MANAGER Miller Valentine Group May 2018 – July 2019

Responsible for the operations of 108 unit apartment community. Sales of new leases and renewals. Maintaining budget compliance and meeting financial goals. Market research, resident retention functions, and customer service are all daily functions. Supervision, time management, and development of on-site staff. Execution of policy. Communication with vendors regarding capital projects, on-going preventative maintenance, and negotiation of new contracts. Also responsible for lease up of a 204 new construction building. Exceeded leasing goals and was able to secure permanent financing. Outreach marketing successful to local companies to boost traffic and exposure.

REGIONAL PROPERTY MANAGER Apartment Management Consultants, LLC APRIL 2018 – SEPTEMBER 2017

Responsible for overseeing the operations of 4 out to town properties – North Carolina, New Jersey, and Maryland. Properties were all Senior, LIHTC, and Project Based Section 8. Reviewing budget compliance and creation of next fiscal year budgets. Ensuring investor returns. Supervision of site teams. Obtaining contractor bids, negotiation of contracts and completion of capital projects. Market research, developing advertising plans, and overseeing implementation. Due diligence for new acquisitions. Mentoring and training of new associates. Customer service, both internal and external. Assist reviewing and implementation of company policies. Recruitment and retention of associates. Risk management as it relates to catastrophic events and preventative maintenance.

PORTFOLIO MANAGER BRG REALTY GROUP, LLC APRIL 2005 – SEPTEMBER 2017

Responsible for overseeing the operations of 10-17 apartment communities. Reviewing budget compliance and creation of next fiscal year budgets. Ensuring investor returns. Supervision of site teams. Obtaining contractor bids, negotiation of contracts and completion of capital projects. Market research, developing advertising plans, and overseeing implementation. Due diligence for new acquisitions. Mentoring and training of new associates. Customer service, both internal and external. Assist reviewing and implementation of company policies. Recruitment and retention of associates. Risk management as it relates to catastrophic events and preventative maintenance.

Contact this candidate